Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,614 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 1 star review on 25th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CUSTOMER FOR 6 YEARS MY AUTO RENEWAL OVER THE PHONE FAILED AND THE LAST PAYMENT FAILED / WAS THEN TOLD I HAD NOT BEEN INSURED FOR 5 DAYS ASKED TO RENEW WHEN I PHONED THEM AND WAS TOLD AS I HAD MISSED A PAYMENT I WAS NOT ALLOWED THE MONTHLY DIRECT DEBIT OPTION / AFTER NOT MISSING ONE PAYMENT IN 6 YEARS / UNACCEPTABLE WAY TO TREAT A LONG STANDING CUSTOMER YOU DONT WANT MY MONEY THATS YOUR CHOICE GONE WITH RAC INSURANCE NOW”

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Posted 5 months ago

“TO CUT A LONG STORY SHORT..... ISH to cut a long story short. 3 weeks ago i ran a quote for a land rover i was considering buying through EVERY uk search engine. On every occasion Admiral came top of the lists by a fair amount. THIS WAS THREE WEEK AGO. i was coincidentally already a customer with them so changed over the 'new car' to the old policy knowing the new policy was die soon and hoping for an equally favorable renewal. CAN YOU GUESS WHAT CAME NEXT.... 3 weeks later i got the renewal. NO CHANGE in any circumstances what so ever. the renewal was £500 more expensive than it had been 3 weeks ago... i rang and spent 2 hours being passed from pillar to post. i also ran the car through every online web site again. this time strangely ADMIRAL were no where on the search engine. this time it was TESCO... every result showed they were now chasing my business. this is how a company hooks you in then 'SHAFT' you come renewal the fact that ADMIRAL would not quote on the latest search shows the new UK law forbidding Insurance companies penalizing existing customers over 'new business' is working.... show no loyalty to any company and use the search engines... loyalty is not valued by this faceless companies... needless to say i am no longer with ADMIRAL.. be interesting to see if next year they want me back”

Helpful Report

Posted 6 months ago

“My premium for July 2022 to July 2023 was £530 (paid monthly). My premium for July 2023 to July 2024 was £1205.36 (paid monthly) - due to the open claim against me, and inflationary costs. The claim was then closed at a cost of £729.76. Due to the increase of £675.36 on my premium from July 2023 to July 2024, I have more or less paid this claim cost back to you already. Your renewal quote for July 2024 to July 2025 is £1465.52. This is a 21.5% increase on last year’s premium. You increased my premium last year by 127%, due to the open claim and inflationary costs. You have now tried to offer me a renewal for next year’s premium at a further 21.5% increase. I believe there is no justification for this significant increase. Firstly, last year’s increase of £675.36 (127%) (as already explained, due to the open claim) I have already paid, therefore in essence, the cost of the claim is more or less paid off. Therefore, as the claim is closed and I have since paid the majority of the cost of the claim back in this year’s current premium, there is no reason for you to justify the extra 127% increase from this year’s premium in my renewal quote. Even taking into account inflationary costs, it would be nowhere near 127%. In effect, not only have you added on inflationary costs in both this year’s premium and my renewal quote which I would fully expect, but you have also kept on the increase from this year’s premium due to the claim, in my renewal quote for next year. The claim is closed now, and only cost £729.76. You are keeping last year’s 127% increase, and throwing on an extra 21.5% for good measure, despite the claim being closed and the cost only being £729.76 (of which I have paid for already in my increased premium from this year). I believe there is no justification for this at all and I would urge you to reconsider. I was anticipating inflationary costs in this years renewal quote, but you are also keeping on the cost of the claim which I have more or less already paid for with the increase to the current premium.”

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Posted 6 months ago

“DO not buy car insurance from this company i have been with them for a few years they try to convince you they are getting multicar is cheeper it is not there prices are a disgrace Please AVOID at all cost because it will cost you lots of money they do not care, at all, about their loyal customers just thankfull i did not renew my insurance with them for another expensive year unbelevable prices 😡😡😡😡😡”

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Posted 6 months ago

“I have just left admiral after being with them for years - tried to make my first ever claim and they are telling me I can’t based on information that is not on their website! Their website says you need to make a claim Within 48hours - despite doing this, I am somehow still not entitled to the cover even though I pay for it!! Kept getting passed around and eventually called to cancel insurance and am washing my hands with them”

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Posted 6 months ago

“Been with admiral for years. Until a hit and run driver wrote off my 09 jaguar xtype se. Eventually the guy did own up as his number plate fell off at the scene of the accident Admiral passed us onto another company (auxillas) for some reason and they in turn passes it on for the car to be Inspected. Auxillas undervalued the car at 2.8k In pristine condition with only 72k miles on the clock. As I'm register disabled and we have a son with autism we need to get to school, a car is essential and needs to be a certain size. Most are around 4k. Long story short, after disagreeing with the decision and dealing back with admiral, they came back with 2.9k So now we have to replace a gem of a car through no fault of our own and admiral have hung usout to dry. The gore car has to be returned in a week and it takes 8 weeks for them to get back to you with a decision Keep your money and find a more satisfactory way to screw yourself. They will leave you high and dry.”

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Posted 6 months ago

“I work away Mon-Fri. I drive a big Mercedes. Im tall and broad. I use my car to travel a lot. Hundreds of miles a week. I carry my suits, shirts, my food for the week, my bags etc. My kids are tall and broad too. The car they supplied me while mine is being repaired is tiny. A little mitsubishi. No android connection. Therefore no sat nav. Tiny boot. Tiny seats. It has a CD player. Absolute joke. When I complained they said they don’t guarantee a like for like car. This is not appropriate at all. Causing me stress and inconvenience.”

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Posted 6 months ago

“I had to talk the customer services department through their process. The person I was talking to seemed to no clue about their claims procedure or what a cover note was. Truly awful customer service.”

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Posted 6 months ago

“I have had car insurance with Admiral for six months, since returning to the UK after ten years abroad, I had no no claims bonus and was quoted ridiculous amounts from other suppliers on Compare the Market, I gave Admiral a call and they beat the best quote by 50%. Then I changed my car today and they gave me a refund. I have not had to deal with any claims and can't comment on that but from my experience they have treated me very well. From my experience the call center staff I have dealt with have been very helpful and professional.”

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Posted 6 months ago

“Undervalued car stolen car.”

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Posted 6 months ago

“Got a renewal quote on a policy but job description needed changing. Used live chat - was passed on from one person to another and told to repeat my request each time. Just silly. Impression was that the live chat was handled by Indian workers in a call centre who don't know what they are doing.”

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Posted 6 months ago

“There renewal premium was far in excess of what I needed”

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Posted 6 months ago

“We were having trouble getting our car insurance online. So we made a call to Admiral. It was a staff named Winnie to our assistant, very polite and professional. She helped us with our form. She also helped us get the unclaimed bonus which we had no knowledge of. Winnie did provide us with the best service. Thank you very much.”

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Posted 6 months ago

“Automatic Renewals at 50% higher the market price I had the unfortunate experience of dealing with Admiral. They automatically renew your policy at prices well above the market rate. When you try to cancel a few days after the renewal, they still charge you GBP 25.00. Additionally, their website does not work—it's a complete nightmare. Stay away as if it were the plague.”

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Posted 6 months ago

“Rude staff at call center, awful service, no manners.......... Avoid!!!!!!!!!!!!”

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Posted 6 months ago

“Good choice plenty to look at with different options”

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Posted 6 months ago

“Good and car insurance Good”

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Posted 6 months ago

“What a disgusting vile company got reversed into by an admiral driver while parked up no fault of my own promised to take care of everything and to have my van repaired by their recommended company ( impact repairs) After a month of messing me around returned my van in a worse condition unrepared and said they won't pay for the work because the price was higher than the estimate dumped my van at my house when I wasn't in like a piece of scrap in a right mess , vile creatures”

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Posted 6 months ago

“They have the cheapest price”

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Posted 6 months ago

“I never give bad reviews but they have not even insured my car and charged me for 2 months and on top of that they wont allow me to reset my password so i cant cancel my policy so i canceled my direct debit and now they are sending letters threating me to pay, but my cars not even insured so what am i even paying for?”

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Posted 7 months ago

Admiral is rated 2.6 based on 1,614 reviews