Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,667 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 17th April 2025

Richard

Anonymous

Anonymous // 01/01/2019

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“Fast efficient and friendly”

Helpful Report

Posted 7 months ago

“Absolutely shocking customer service .We had an accident and 5 days after endless phone calls from us and having to pay for a hire car even though we have courtesy car cover we are still non the closer to getting anything sorted . They have told us so many different versions from the numerous different customer service advisors !! The stress this has caused is beyond belief so avoid at all costs and use another insurance company who are helpful and give you the services you pay for”

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Posted 7 months ago

“Car insurance gave them my details on multiple cars with in the house hold, very quick and professional to provide solutions”

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Posted 7 months ago

“I’ve been a customer with Admiral insurance, and I am very happy with their service. From the start, they offered competitive rates that beat many other companies, saving me a substantial amount on my premiums I appreciate the flexibility they offer in customizing my coverage. They took the time to understand my needs and provided options that were both comprehensive and affordable. The online portal is user-friendly, making it easy to manage my policy and payments. Overall, Admiral insurance has earned my trust, and I highly recommend them to anyone looking for reliable and cost-effective car insurance. They truly go above and beyond for their customers.”

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Posted 7 months ago

“Terrible Experience with Admiral - Auto-Renewal Nightmare I've had an incredibly frustrating experience with Admiral, and I feel compelled to warn others. Opting out of their auto-renewal process is a nightmare. Unlike almost every other online service I've used, Admiral doesn't allow you to simply uncheck a box to opt out of auto-renewal. Instead, you're forced to go through the hassle of contacting a chatbot or, worse, making a phone call. Who has time for that in this day and age? To add insult to injury, if you don't jump through their hoops, they'll double your premium! For such a large company, you'd think they'd operate with more transparency and fairness. This feels like a deliberate attempt to trap customers into paying more. It's incredibly disappointing, and I expected much better from Admiral. Avoid if you value your time and money.”

Helpful Report

Posted 7 months ago

“Awful insurance company Awful insurance company. I passed last year and they quoted £2500 which I paid for the year and got my renewal quote this year which again got paid until they asked me to send my licence information that they had already been sent from year one. They then sent me an email detailing how they had me down as being passed for 3 years instead of one and I had to pay £660 on top of what I’ve paid this year. This was also just set up to all come out of my account at once in 2 weeks. I am a student full time, this type of thing can financially devastate people, especially students with little warning. I think it’s also important to note that I have a 0.9L car and I have no claims.”

Helpful Report

Posted 7 months ago

“I have been trying to help my elderly Aunt with her insurance claim. I have been trying to talk to somebody for over three weeks. I have provided proof that I have POA so I can discuss her affairs and absolutely nobody will speak to me or put me through to someone who can help. Absolutely diabolical customer care.”

Helpful Report

Posted 7 months ago

“Like many people, I was attracted to Admiral by their slick marketing and promises of high returns on investments. They presented themselves as a reputable brokerage with a wide range of financial instruments and a user-friendly platform. I was eager to grow my investment portfolio, and Admiral seemed like the perfect partner to help me achieve my financial goals.After making a few small deposits and seeing some initial gains, I decided to increase my investment with Admiral. Over the course of several weeks, I gradually invested a total of $78,000. Everything seemed fine at first. The platform showed promising returns, and my account manager was constantly in touch, encouraging me to invest more.However, things started to take a turn for the worse when I attempted to withdraw some of my profits. My withdrawal requests were either ignored or met with various excuses. The account manager, who had been so attentive before, suddenly became evasive. I was told that I needed to pay additional fees or taxes before I could access my funds. It was at this point that I realized something was terribly wrong. Despite my best efforts to communicate with Admiral and resolve the issue, it became clear that I had been scammed. My $78,000 was gone, and there was no way I could get it back on my own. The feeling of helplessness was overwhelming. I had worked hard for that money, and seeing it disappear was devastating. In the midst of my despair, I came across Trievals, a company specializing in recovering funds lost to scams and fraudulent brokers. At first, I was skeptical—after all, I had just been scammed and didn’t want to fall victim to another potential fraud. However, after reading positive reviews and testimonials from others who had been in similar situations, I decided to reach out to Trievals for help.From the very beginning, the team at Trievals was professional, empathetic, and highly knowledgeable. They understood the emotional toll that being scammed can take on a person, and they were committed to helping me get my money back. Trievals explained their process in detail, ensuring that I knew what to expect at every stage.They began by conducting a thorough investigation into Admiral and their fraudulent activities. Using their expertise in financial forensics, they were able to trace my funds and gather evidence to build a strong case. Trievals handled all communications with Admiral on my behalf, applying legal pressure where necessary. The process wasn’t quick or easy, but Trievals kept me informed every step of the way. Their persistence paid off, and after several months of hard work, they successfully recovered the full $78,000 that I had lost to Admiral.”

Helpful Report

Posted 7 months ago

“A few months ago, I invested a big amount in an inaccurate site, which later turned into losing my life-saving. Bsbforensic.com did a great job helping me after a big fund scam. The company instructed me on the way to negotiate with all entities in a chain, resulting in a 100% refund I'm thankful to Bsbforensic.com”

Helpful Report

Posted 7 months ago

“Awful awful insurer to deal with Awful awful insurer to deal with. First they never ever get back to you, despite being told on the phone someone would contact me to discuss claim and complaint. Their excuse when I asked them to investigate was they couldn't locate the call recording so they can't comment/investigate. They really can't be bothered. Just got sent a generic letter that looked like a template someone was suppose to delete/select certain parts that person sending didn't even bother to do. Policies totally misleading, they don't honour hire car option that you pay for on the policy. Complaints process a joke. No confidence in them as an insurer, I went with them as they were supposed to give good customer service, but have to say worst service ever from an insurer, never have had any of these issues with other insurance companies/claims. DO NOT use Admiral, you will regret it if you ever have to make a claim, they really do not care about their customers at all.”

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Posted 7 months ago

“Avoid this company at any cost .nothing but scammers I was told thay would pay out on a lost item £200 with out any access then changed there minds & said it was£150 access .this company have tried every possible way to avoid paying us .we are now taking this matter further it’s a horrendous company to deal with .dont give them your business you will regret it if anything goes wrong STAY AWAY. Nothing but lying individuals avoid”

Helpful Report

Posted 7 months ago

“Finally, I can now heave a sigh of relief. Special thanks to Bsbforensic.com .After losing my money to an online investment I did, it felt like all was over for me. Little did I know that my guardian angels would send them my way. Thank you, Bsbforensic.com and your wonderful team, for the work you guys put in to recover my lost $86,000 in ethereum. I am forever grateful.”

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Posted 8 months ago

“Not to bad”

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Posted 8 months ago

“We took out house insurance with them and payed for one year only in advance. Admiral automatically made it an auto renewal policy without letting us know and when the year we payed for ended and no new policy payment was made, they charged a cancellation fee. Seems to have happened to lots of other people online too. I actually tried to pay the cancellation fee when I got the letter but when I called the number I was always put through to someone in India who didn't understand the situation and then hung up. This happened 4 times so I thought it was a scam, especially since I never select auto renewal because they always double the price. Because I tried multiple times to pay, discuss it with someone and was so suspicious it was a scam, I gave up. I've now just had an email through from a debt collector saying I owe money and my credit score has been affected because I haven't payed the fee. Absolute joke. Cheers Admiral for nothing.”

Helpful Report

Posted 8 months ago

“If you have lost money fraudulently to any company, broker or account manager and want to retrieve it, then contact BSBFORENSIC. COM , they will help.”

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Posted 8 months ago

“I lost more than $29,000 USD from company, and they blocked my trading account by themselves, asking for another amount to unlock my trading account, I took a legal action against them to recover my money back through the help I got from a recovery expert on lost funds recovery, I contacted Mail; juliana_phil_232 (@)_ gmail_com) and she was able to help me recover my money back. If you're already a victim of their trading scam, feel free to contact Mrs juliana phil to help you recover your funds back. You'll be careful out there.”

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Posted 8 months ago

“I advise that you stay away from using this site for trading or investment activities. They have a talent for employing deceitful strategies to convince people to part with significant amounts of money. I personally invested about $83,050, which was later confiscated. It was quite disheartening to find out that I had been tricked and lost my money. Thankfully, A M D A R K L i M I T E D // C0M was able to assist me in retrieving my funds from these dishonest companies.”

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Posted 8 months ago

“Admiral Insurance company is exellent untill you want to claim. I'm a customer of Admiral( car and household) for 6 years. Took a travel insurance with them last month. Not good when comes to claining !!!! Took them 30 seconds to take my money for the policy and then over a month back- and -forth ,phone calls - nothing resolved.In my opinion just looking for any excuse not to pay.Very ,very disapointing!!!”

Helpful Report

Posted 8 months ago

“You cannot contact them at sensible hours, they automatically review and they hike the costs up. In comparison my wife's Tiguan is costing £473 on auto renewal vs cost of £830 from Admiral. What is going on with this company? I also had a no fault claim against BT Openreach, for hitting cables draping across an A road in the dark. Despite dashcam footage, police attending and BT Openreach acknowledging the claim, Admiral have not been able to recover my £675 excess.... Useless insurance company and avoid, which in previous years they have been good.”

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Posted 8 months ago

“I have multicover with admiral and to date always received good service. Sadly a 90 minute call that resulted in mis-selling and quotes from the sales team given only minutes previously not being honoured followed by an offer to provide invalid insurance (provisional licence cover offered knowing my daughter has passed her test) I know longer trust admiral and will be removing all items under risk at the end of the policy. I await a formal response to my complaint.”

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Posted 8 months ago

Admiral is rated 2.6 based on 1,667 reviews