Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,668 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service very polite and helpful”

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(Car Insurance) - Posted 7 years ago

“Very good very colerative”

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Posted 7 years ago

“great customer service, both on renewal and with my ad hoc enquiries. Despite speaking to different people each time I call I get the same high level of customer service. Great job!”

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Posted 7 years ago

“Everything handled very professionally.”

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(Car Insurance) - Posted 7 years ago

“Refreshingly easy to organise; no hidden costs; genuinely friendly, and cheaper than the competitors. Almost enough to stop me hating insurance companies. But not.”

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(Car Insurance) - Posted 8 years ago

“Very helpful and very cheap quote... Policy”

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(Car Insurance) - Posted 8 years ago

“Having worked in insurance for 3 years I was very impressed with the service I received from Admiral. I have not made a claim with them so cannot comment on that aspect of the policy. However, I called them up to discuss the renewal as I received a competitive quote elsewhere and the friendly lady I spoke to managed to reduce the premium by £367 by applying a 20% discount to legal cover and breakdown cover, making personal injury cover free, applying a discount to the overall premium, and told me that removing additional drivers/ increasing the excess would save money. They were still £100 more expensive than the competitor however I decided to renew with Admiral as it was less hassle than going elsewhere. I checked my documents straight after the telephone call and they were updated straight away with the new information and premium, I was very impressed with this.”

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Posted 8 years ago

“With having DD on my licence my premium was through the roof... was receiving quotes of around £2500 and I only have an 59 plate golf. Went to admiral and they quoted £900. Spoke to customer services and they were amazing, sorted out my policy issue there and then. Cannot fault them at all.”

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Posted 8 years ago

“I would definitely recommend Admiral to anyone. Was rear ended a few months ago and you never appreciate a good insurance provider until there really needed. Communication was always quick and clear with them, and their online portal for accessing insurance documentation and relaying claim information was easy to use and informative. Arranging the garage assessment, valuation and a courtesy car where all quick and the car provided was nearly new. Will be with Admiral for a while yet.”

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(Car Insurance) - Posted 8 years ago

“This 5 star rate is for the price of the car insurance i bought from them and the way the customer service person handle my application. About the price, it was a long way cheaper than all the comprehensive car insurance i checked and compared. I hold a 1 year and a week old full UK license as i write, and i tell you it was a bargain. The person i spoke to was also very good, i told him to call me back as my call minutes are gonna be over. Hopefully i will not need to use the insurance i bought, but will give a review if ever i use it. Regarding renewal, i will give them a ring anytime this coming week to tell them not to automatically renew my insurance.”

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Posted 8 years ago

“Excellent value very happy chappy”

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(Car Insurance) - Posted 8 years ago

“ya nan sells avon”

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Posted 8 years ago

“Ameizing car inshuruns veri gwd”

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Posted 8 years ago

“We sold our car and I contacted admiral through the website to ask them to cancel the insurance. We heard nothing so I did it again. Eventually we simply cancelled our direct debit. We then received a letter demanding a lot of money for unpaid services. When I finally called them, they were extremely apologetic, and gave me a refund. It was utterly delightful to deal with a company who immediately made good their wrong and admitted to it immediately. Will definitely use them again”

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Posted 8 years ago

“THE COMPANY IS NOW NO. 1 ON MY LIST OF PREFERRED INSURANCE SUPPLIERS.”

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(Car Insurance) - Posted 8 years ago

“I found it extremely easy to select the correct insurance and pay for it. I would not hesitate in recomending them to others to use.”

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(Car Insurance) - Posted 8 years ago

“Professional organisation. Staff friendly and knowledgeable. Would recommend to friends.”

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(Car Insurance) - Posted 8 years ago

“I took the policy on the phone and the reg was recorded wrong, I was very worried as it was the first insurance policy I'd taken, I managed to get it changed the next day but I think they should double and triple check the details to ensure they are correct otherwise I might not have been insured.”

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(Car Insurance) - Posted 8 years ago

“Very satisfied with insurance provider good price would recommend.”

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(Car Insurance) - Posted 8 years ago

“Am very pleased with my policy.”

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(Home Insurance) - Posted 8 years ago

Admiral is rated 2.6 based on 1,668 reviews