Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,668 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a lady scratch my car from September and all I’ve been is run around. Told rubbish. Waiting for the report about my car saying not got report. Rubbish I will not tolerate this any more disgusting .”

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Posted 6 years ago

“Prices always Increasing”

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Posted 6 years ago

“They were reasonably priced for my first and second years of driving. However, for my third year of driving my renewal quote went up from the year before, even though I've never had any claims. I asked them why it went up and they didn't really have an answer for me. I also found many quotes with other companies for less, with one quote being £300 less. I asked if they could match it so I could stay with them but they only budged by £100. Obviously, I didn't stay with them. Loyalty means nothing to them... they just want your money.”

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Posted 6 years ago

“Our car was stolen, after a long interrogation and lots of documents they offered a compensation of 33% below prices we found online for similar cars, a much smaller replacement car or just £250 otherwise. When the car was found by police just before payout they took back the £250 we thought we were using for taxis while waiting on car payout and also penalised quite a lot on our no claims bonus and it didn't make a difference whether they paid out for the whole car or just a fraction of that for repairs. Complete rip off.”

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Posted 6 years ago

“Very Good .. ..”

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Posted 6 years ago

“I found Admiral through Go Compare, initially the price quoted was reasonable, so went ahead. After 3 months I changed my vehicle, which was a year new, same size engine etc. But Admiral told me that this would be an extra £222.00 rounding my insurance premium to over £500.00. I was shocked but went ahead. After a year and my renewal was up they gave me a price for the following year and quoted me £650. So I decided to shop around. Luckily I did and found Churchill who quoted me £268. What a difference in the price. I certainly would not recommend Admiral.”

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Posted 6 years ago

“Easy to use. Helpline staff are very polite and helpful. Overall great provider.”

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Posted 6 years ago

“Good experience to deal with but expensive than others.”

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Posted 6 years ago

“Very effecient agent and help ful in sorting my car insurance cover”

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Posted 6 years ago

“AVOID- their renewal prices are 80% higher than the original price and they also charge you £100 to remove the black box at the end of policy. Terrible customer service and poor explanation of renewal price hike.”

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Posted 6 years ago

“Avoid, I put my address, and in their database was missing one part of it?, they sent the little box and fail to delivery, and now they want to charge more, it is not my fault they use royal mail, I think they are doing this on purpose , when I contacted Customer service, the only option is pay extra, but the documents say the can try to re-arrange. Suspicious company, I will cancel my policy. I cannot imagine call them for a simple break down in the motorway.”

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Posted 6 years ago

“Amazing service and easy to use”

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Posted 6 years ago

“Nice service and I have requested to send all the details to me. The customer's service is brilliant.”

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Posted 6 years ago

“Overall fine, but every year - and this happens to everybody I have spoken with - the premiums increase, no matter what the circumstance of the person. After calling, you always get a reduction. This should happen anyway - so how many people do not receive a discount by not calling?”

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Posted 6 years ago

“Very good price”

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Posted 6 years ago

“Always accommodating and extremely helpful. Massive saving again on car and home insurance. Staff are fantastic, knowledgeable and well informed.”

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Posted 6 years ago

“Absolutely no customer service. They charge you a premium but doesn’t give you premium services. Never tell you exactly the procedure and end up you having to pay out loads for some one else mistake. Never go with them.”

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Posted 6 years ago

“Admiral Car Insurance was a great experience. Excellent customer service and human interaction would use again.”

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Posted 6 years ago

“The service provided by you guys at admiral in past has been atrocious!!!”

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Posted 6 years ago

“The service provided by you guys at admiral in past has been atrocious!!! I will be doing a formal complaint handled by Admiral”

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Posted 6 years ago

Admiral is rated 2.6 based on 1,668 reviews