Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,614 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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2.6

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking shocking service, not contacted by anyone, after emailing them for an update, emails just go into claims portal that no one looks at or response to, all information for claim was uploaded but asked for it again, spoken to 5 different people, still no one can confirm when I will be paid my claim after 6 weeks, do NOT USE THIS COMPANY”

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Posted 2 years ago

“impossible to speak to anyone for basic queries, Web chat down, took 10 minutes on google to find a number then i was on hold for an hour. Complete farce, sort our your customer service! In this day its pathetic.”

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Posted 2 years ago

“Great experience during my onboarding. Easy to use and affordable.”

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Posted 2 years ago

“I was in a car accident that was non fault to me, that car at fault was insured by Admiral. The car accident was horrendous and there company is horrendous. They should be ashamed of themselves with the way it treats victims. The law needs to be changed.”

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Posted 2 years ago

“If I could put less than 1 star I would have. So I’m not an Admiral customer myself, but was unfortunate enough for one of their policy holders to crash into my car, whilst parked at a super market. This was the end of Feb. The customer service is non existent. I’ve had to make all the calls back and forth, with no one actually being helpful. Return calls not made, follow up calls not made, in fact no contact what so ever unless I’ve sat on the phone trying to get through to someone. Had to take time off work to try and make all of these calls. Oh but they gave me £50 to compensate half days and all the calls I’ve had to make! £50!! They collected my vehicle in the 6th April. It’s still not back. They only intended to fill and paint or refurb the parts their policy holder damaged!!! I had to fight to get a replacement bumper and light!!!! A persons vehicle should be returned to the standard it was prior! And refurbishing prts is not acceptable. Especially when their customer admitted full responsibility! What ever the cost to repair it back to stand is whatever the company should be paying. When I purchased my vehicle I purchased a service plan so that I could keep my vehicle fully serviced, in the network and maintain the service history as this helps retain value on the vehicle.. so my service was booked for last week and the garage assured me they would have it ready in time. Low and behold they call me and say it won’t be ready until Tuesday/Wednesday the following week and said “you will have to contact the garage and rebook your service”. Well that would be ok… but because they’d had my vehicle since the 6th, last week was the latest date they had available to keep it serviced within the specified and required time of my plan. I have now had to rebook, get the service done late, and I now have to do a 45 minute drive to another garage!!! And 45 minutes back!!! My original garage is 5 minutes away from me. Spoke to admiral regarding this today, and not willing to give any good will or compensation for causing me to miss my service and essentially waste the service plan. I also asked if they were going to pay the fuel costs now I have to take my vehicle 45 mins away… and they said no. Obviously this will be taken further and will be going through the financial ombudsman. How admiral Treat customers is disgusting., and even worse how they treat customers after their own policy holder has admitted liability. They should be paying for fuel, reducing inconvenience and actually doing their job i.e picking up the phone and managing cases. Don’t go with admiral. And pray you don’t get hit by an admiral driver.”

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Posted 2 years ago

“DO NOT USE!!! Admiral have without doubt the WORST customer service department I have ever dealt with. When ur not waiting in hour long queues only to be hung up on, which has happended to me on three different occasions. The staff are completely incompetent and never have any useful information to give u and usually pawn you off to a different department just to be put to the back of a queue again. Even if you have to pay slightly more I would recommend going with another provider as you will save yourself a great deal of stress and time.”

Helpful Report

Posted 2 years ago

“The documentation needed to make a travel insurance claim (including a very detailed form to be completed by GP) is completely unrealistic and the policy is therefore worthless”

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Posted 2 years ago

“Only just took out a policy last mouth they took the first payment they are supposed to take the next payment 19th April but nothing as came out spoken to admiral and they said they tryed taken payment but spoken to bank and they have not even attempted to take payment sounds like a nightmare company and I've only just begun policy.😡”

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Posted 2 years ago

“Do not use admiral home insurance. Monday 11th April we had a pipe burst on our en suit bathroom sink. Causing the ceiling above the lounge to collapse. Water damage in the Living Room as well as kitchen, hallway, landing, main bed room and spare bedroom. Possibly some damage to the dining room and down stairs toilet. I am 35 weeks pregnant and type 1 diabetic with Crohn’s disease. When we contacted the insurance company they instantly got defensive saying if the leak isn’t visible we don’t cover it so can you check where the leak is coming from. When we explained what had happened and where the leak was coming from they told us that an emergency plumber was going to come out. 1 hour later we was informed that a plumber wouldn’t be coming out until the following morning. Admiral did not offer any support or alternative accommodation leaving us homeless as the property was uninhabitable due to the leak. We where asked to test the electric fire in the lounge but refused to as water was still all over the property and could be in the sockets. The next morning we returned to the property to find a plumber was sat waiting outside and had not been passed our phone number to make us aware that he was waiting to fix the burst pipe. To which admiral had said that If we where not at the property when the plumber came round we would be charged £500 call out fee… We got in contact with admiral and they had told us they are waiting for Davies group Ltd to get in touch. On Wednesday the 13th April 2022, a guy from Davies (Ian) arrived to take pictures of the damage. As soon as he walked through the door he filled us with zero confidence about Admiral and their company said they will take months to do the repair and the contractors are rubbish so advised to use our own… When we pointed out damage he refused to take pictures saying that it was drying out it would be fine. We waited for several hours in a wet damp house after Ian from Davies left and still no one from admiral had been in contact to tell us what to expect and what their process was such as when our things would be placed in to storage and when all the damaged items and the damaged property would be removed to start drying out the house. We had to make 8 phone calls to try and get some sense out of someone at your company no disrespect to any of your colleagues but it shows the training is inadequate as we had to speak with the project manager who we have now raised a comps with received (again no complaint reference given on that call) it took another call and then an email was sent. Our main concerns is timescales for this we have been asking why items had not been removed from the property to begin getting this dried out so contractors can complete the removal work and we can then appoint a builder or companies contractors. We also asked about accommodation as none had been offered for myself who is 35 weeks pregnant due to have a C Section within 2 weeks who has under lining health conditions to be told that everything is moving at the right speed this is a normal process time. A few hours later we was offered a lump sum of money per month for accommodation but only when it was confirmed that the insurance would pay out (still waiting for confirmation)… Later that day a company had been in contact to dry the carpet and furniture but not the rest of the house plaster board, structure beams, kitchen, wooden floors we questioned why the carpet would be dried as it was beyond repair and the furniture still had the plaster board from the ceiling on it. Just no communication or organisation within the company this is so poorly handled and has caused immense stress & inconvenience! On Thursday the 14th April we received a call informing us that an electrician (unexpected) and a contractor from Belfor would be out to asses the damage on Monday the 18th April 2020. Late afternoon on the 14th April an electrician called as he was available to test the electrics between 18.00 - 22.00. The electrics were ok to use. But he didn’t test the plug sockets for water given the water was falling directly onto these we assumed these would be check when this was pointed out we where told that the electrics would trip if their was any water in any of the sockets or light switches… Friday 15th April we went to the house to collect some of our things medication, baby essentials. The house is starting to mould and has a horrific smell. Insects are starting to appear and we still have to wait for a company to come and remove our items in to storage. As the days go by more and more damage is being caused to our items that survived the flood. We have still not been informed from admiral if the insurance is going to pay out for the damages to the property which is causing incredible stress on myself and my partner! We have spoke to several contractors who have informed us that our possessions should be stored and the house should be stripped and started the drying process within 24hours. And they cannot understand why our home has been left in this state. Especially under the circumstances. We will be taking this matter further as this is not acceptable and after some of the Leak reviews we have read we are disgusted in how others have been treated in a similar situation and urge everyone to think twice before using this incompetent ‘company’. It’s time like these you need support, help and someone to take responsibility to get things sorted. Nobody has done this from Admiral Insurance. Communication & people who care & take responsibility is key within any organisation and none of the above has been given, we are homeless have no support or updates from Admiral and have just been left…”

Admiral 1 star review on 15th April 2022

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Posted 2 years ago

“Dreadful insurance company Terrible claims dept. Conflicts of interest as they insure both parties and see no problem with telling each the other has disputed lliabilty without deciding the question. Customer service (sic) lies to you They recommend their own uninsured loss recovery company to act 'fot you' against them Totally without any redeeming features DONT USE THESE IDIOTS”

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Posted 2 years ago

“Absolute garbage company. Our car was stolen after it was crashed into. Someone crashed into our vehicle and we insisted it must be moved due to the fact we worry about car crime. Low and behold, our car was stolen because the insurance couldn’t be bothered sorting it out. Admiral sent an absolute clown that managed to scratch our wheels now Admiral have refused to fix the car for no reason that we can understand. The car was fully insured, they were made aware of modifications and they still can’t manage to sort out. Please do not use this company.”

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Posted 2 years ago

“DO NOT USE. It doesn't matter how a cheap a policy is; it's how the claim is dealt with. An easy claim took nearly 6 months to sort out. I'm still waiting for Auxillis (the courtesy car provider) to refund £100 unlawfully taken from my bank account.”

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Posted 2 years ago

“Terrible firm to contact, absolutely furious after waiting on the phone for hours, couldn’t access webchat or download app as there was a problem. Cancelled auto renew on webchat but still took the money out of my account. Now I cannot contact anyone to cancel payment. Never, ever will I ever go with Admiral Insurance again, absolute nightmare. I dread to think if I ever had to make a claim!”

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Posted 2 years ago

“A neighbour backed into my car, took full responsibility and paid for damage through their insurance. 2 months afterwards Admiral just took an additional £1,253 from my account. When I contacted them they said when there is an accident, regardless of whose fault, the adjust the policy on risk factor. My original policy only cost £953 so they doubled the price. Even the representative on the phone seemed embarrassed and spoke with an underwriter who wouldn't budge. Insurance cancelled. Shocking way to treat a customer - also very bad they just took the money with no prior notification.”

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Posted 2 years ago

“Very good customer service and would recommend going with this insurer”

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Posted 2 years ago

“Don't go with Admiral!!!!! Don't go with Admiral!!!!! Cheating, My car policy due within the next 05 days. I wanted to know the rate and decide whether to continue the car insurance policy with them, so I updated them my new obtained UK Full license instead of the international driving license which I first taken up my policy with them. My international license and UK full Driving license are both valid, however after updated them the details, THEY CHARGE ME 32.51, whether I like it or not, I'm told that required to pay the charges. This is not a hugh amount to me but I'm not happy to pay coz I feel that I'm been con by them, they should let me know first that charges will be incurred if I need to update them my driving License. Shame of you ADMIRAL!!! I will also to discontinue my house policy with them as well in MAY/22,. NEVER AGIAN TO GO WITH THEM, CON ARTISTS!!!”

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Posted 2 years ago

“Terrible company. Used them about 10 years ago and was really impressed with their prices and service. This time round the service has been shocking and they've charged me an autorenewal charge which is a 3rd of the cost of my policy for a renewal I didn't want or authorise. I'd advise using a proper company like Direct Line rather than these these thieves”

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Posted 2 years ago

“DO NOT USE ADMIRAL - WASTE OF TIME - LOST 3 HOURS OF MY LIFE and I was only trying to buy an insurance quote - have now bought elsewhere in minutes - thank you Ageas!”

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Posted 2 years ago

“Admiral do not care even remotely about their customers, and have dreadful policies put in place for their car insurance. Crash took place 13/03, still no courtesy / hire car on 22/03. Policy states that to receive a courtesy car, their approved garages must approve the repairs on your vehicle. Then, they will be the ones to provide it, not Admiral. The joke is that none of their garages have courtesy cars available until April! So, given this, I pushed to receive a hire car. They state that hire car cannot be provided until one of "Admiral's Approved Technicians" checks the garage's report and approves that the vehicle is repairable. If the garage approves the repairs, that means it's repairable!!! I don't understand who wrote their policy. They seemingly only have one technician working at Admiral, as I have to wait in a queue of other approvals that need completing. Fantastic! Would not recommend Admiral Car Insurance to my worst enemy. Can't wait to take this to the ombudsman...”

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Posted 2 years ago

“I believe they have most affordable prices in market, best for students and young people.”

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Posted 2 years ago

Admiral is rated 2.6 based on 1,614 reviews