Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,668 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exelent good”

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Posted 5 years ago

“Let's hope it goes into administration some time soon The company ethics are non existant Bancrupty is the best way”

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Posted 5 years ago

“I spent 50 minutes on the phone after finding your online quote was 300£ cheaper than your renewal price to b told you couldn’t match your online quote ?????!”

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Posted 5 years ago

“They do not even deserve one star to start off with. I had insurance with them for £840 last year. My renewal premium went up to £1499 without any changes in my circumstances despite the fact that I’ve 2 years NCD now. What a joke!! They simple do not want you to renew the policy with them. Never needed them whole year thankfully so have got no experience of how they’re like if you need to make a claim. Terrible customer services at renewal though! Avoid at all costs.”

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Posted 5 years ago

“Fair prices for good cover. Very helpful staff that answered all my questions.”

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Posted 5 years ago

“Phoned admiral as had a scrape and it was the other driver’s fault. There was barely damage on my car or On the other driver’s. They’re weren’t interested in the photos. They said they would email me straight after which I could reply to with photos but they didn’t. They emailed me hours later trying to sell me legal protection. Absolute joke they were talking about the party and settling without them making a claim or without any evidence. They don’t even have photos of the damage. Don’t use them.”

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Posted 5 years ago

“This company will rip you off even if you are a pensioner with a terminal illness. !!! Just wait for the following anonymous rating of very good to prove my point”

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Posted 5 years ago

“Have made 1st claim ever on my contents insurance. And have had a nightmare trying to get admiral to pay out on my claim. Even worse time trying to contact the company. Iv had that our systems are down we cant access your claim we will phone you back no call back. We have not had the reports we need we will chase these up and get back to you. Your report is being sent over and we will contact you soon. And no contact. I have tried phoning today go all through there options to then be cut of. Bad company experience so far would defently not recommend.”

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Posted 5 years ago

“Terrible company admin fees are a joke their online service doesnt let you change anything so you have to pay the extortion admin fees for a simple change of details. Customer service is awful poorly trained rude staff, not worth it.”

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Posted 5 years ago

“Had a house fire. Mostly smoke damage, though I was covered. But admiral thought not. Tried to say I wasn't living in my own home. Wouldn't advise anyone to use these pirates for insurance, they don't honour their contracts. My advice, use someone else, anyone else.”

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Posted 5 years ago

“Fantastic professional & courteous customer service. Very quick dealing with my claim. Dealt with my problems & stresses with compassion”

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Posted 5 years ago

“Easy to sort”

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Posted 5 years ago

“Admiral has been my first insurance in the UK. Following an accident, I filed a claim to have my car repaired. I gave them video evidence that the other car was driving without due care, but they wouldn't even look at it and decided I was fully liable. They booked me a garage appointment for after a week, during which I was driving my car. After dropping the car and getting the courtesy car, it took the garage another WEEK to get a repair estimate. I complained to Admiral but they wouldn't bother. I never got the estimate but I did get a call from Admiral about my car being a total loss and unroadworthy. I had to chase them to get the repair quote, which never had any info about the individual costs or the engineer's report. I then had to request any info about myself and my property under GDPR rules. Even then, the engineer's report was seriously lacking, with limited comments about the required repairs and no justification about the write off. They valued the car at £4300 and the repairs at £3700. I gave them another repair quote at £2400. Still a total loss. I argued that the car is worth at least £5000, gave them ads from autotrader of the same car, they couldnt care less! I had to get an independent assessor to get a valuation of my car at £5000, with a glass guide price of £5200!!! I offered alternative arrangements, including cancelling the claim, Cash In Lieu agreement, contract repair, me covering part of the repair cost, proof that the garage over-inflated the price. They COULDN'T CARE LESS, didn't even comment on this. I underlined the fact that the car was NOT a total loss but a CONSTRUCTIVE total loss, they don't care. I argued that NOWHERE on my policy they define what "not economical to repair" is, which means that by default definition option A is more economical than option B when cost A < cost B. They said they don't disclose this information or the repair to value ratio, which could be considered unfair terms and conditions. In this matter I believe they are in breach of their contract and I will be taking the matter further with the financial ombudsman. I am now 3 weeks without a car, my car is parked outside yet Im not allowed to drive it since Admiral believes it is unroadworthy and I can't repair it because they haven't agreed on repairs.”

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Posted 5 years ago

“Easy to find home insurance”

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Posted 5 years ago

“Pre-confirmed for a loan, subject to conditions. The conditions were met, and then Admiral pulled the loan with some generic response - this dropped my credit score for 66 points meaning I will not be able to apply for a loan elsewhere. The staff were rude and accusing and made me feel like a pleasant for even applying.”

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Posted 5 years ago

“TERRIBLE! They tried to renew my insurance woth double price without asking me! No email, no phone calls. You realised that they are trying to rob you when you check your bank statement. They also charge double to unclaimed policies. No definitely recommend.”

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Posted 5 years ago

“Tried to rob us on our renewal by over £1500 on a multi car policy. The staff are untrained & rude. Everything is a problem. Don’t bother. One of the worst companies I have ever dealt with. NEVER AGAIN.”

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Posted 5 years ago

“Terrible. My partner was hit in the back of her car by an idiot who is denying liability. He has intimidated her, followed her to her workplace and she is going through extreme stress because he is lying and saying its a non contact inncident, and also committing insurance fraud with you. - Luckily there is a witness. If you contact the witness you will find what my partner is saying is true. Disgusting how the victim of the accident is made to feel like the problem by the emails she receives from the insurance company. Get it sorted out Admiral. My family does not need or deserve this. I went with you once. Will I come to you for insurance based on this in the future?”

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Posted 5 years ago

“Awful company,, full of thieves , lost my car for a theft and all i can get from its price 950 is 351 after deductions and excesses .”

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Posted 5 years ago

“WATCH-OUT AND STAY WELL AWAY....Don’t be a victim of false/scam insurance !!! According to Admiral, someone is claiming ‘body impact’ 3 weeks after I hit their car while the person was inside the car but did not move or say anything to me. I never saw the person, or exchange details as normal bcz it is a SCAM! We all know 9/10 if you hit anyone’s packed car while they are inside the first reaction will be to come out and be absolutely livid. Almost 4 months later as my insurance end in few weeks Admiral won’t give me my NCD discount and they have flag my name and car reg. on the insurance database to force me to insure with them for double what I use to pay on a new quote the sent me. This is because I told them I won’t insure with them due to this made up incident to increase my cover. An assessor came in Nov. 2019 after I insisted and not a scratch on my car. No communication from Admiral after that abt this alleged scam/false incident until I told them over the phone few days ago that I no longer wanted their service. They said I should wait for another month for them to ask the claimant’s rep. to close the case that never happened but they flagged my details with this incident!! They a terrible and they take advantage especially to newish drivers. I am proud of myself for my driving in the last 12 months and I stand by the fact that I have not been involved in any incident😊 YJ”

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Posted 5 years ago

Admiral is rated 2.6 based on 1,668 reviews