Name: Admiral
Rating: 2.59

“Website provided all the information I needed to make an informed decision about house insurance at a reasonable price. I will check their site when it comes to reneing my car insurance”

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Posted 4 years ago

“Avoid Admiral at all costs! Their business practices are deplorable. We had Admiral Insurance for a year. We were hit from behind by another car. It was uncontested that it was NOT our fault, and we have the police report to prove it. In good faith we contacted our own insurance (Admiral) to notify them of the accident (to which there was luckily no damage). Admiral responded by increasing our premium by over £700!!! Why!?! Outrageous!”

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Posted 4 years ago

“Long story short I was hit from behind after I stop at traffic lights 3rd party was also covered by admiral! I sent all my info in to the insurance company with in a week then had to wait months for the 3rd party info to be sent in also they can’t reach him by phone! After all that I’ve been offered a 50/50. Have I missed something, how is that 50/50 when hit me from behind when I was stationary joke! custom service is unProfessional not helpful at all, in the end I had to get a solicitors involved and now await a court date”

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Posted 4 years ago

“If I could rate them 0 stars I would. I took out a telematics policy and made sure I had business insurance and a significant number of business miles as I am a community nurse. I clarified this with the advisor on the phone before taking out the policy and they told me this was fine. 3 months down the line I am being penalised on their “telematics policy” for driving and parking away from home too much! When I questioned this with them they tried to tell me that I was meant to this as they told me they would monitor my driving and that just because I took loads of business miles out that they couldn’t predict the future and know I was going to drive around a lot??!! I don’t understand how they can let me take out and pay for loads of business miles on a telematics policy and then penalise me later for it, they should have told me this before I took out the policy!! I have never had any trouble with other companies on a telematics policy and driving around for my job as a community nurse. Poor customer service and missold me insurance!!!”

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Posted 4 years ago

“Disappointed with Admirals home insurance boiler cover after several phone calls with promise of call back & emails eventually after contact declined claim on a ongoing issue as negligence.”

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Posted 4 years ago

“Good customer service easy to do on line”

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Posted 4 years ago

“Awful don’t bother they don’t reply to emails I’m waiting a week now. Plus Admiral has a fake site list above original which causes problems beware they are fraudsters posing as admiral using Hammonds to repair cars.”

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Posted 4 years ago

“My nephew has his van insurance with Admiral . And it's been 2 months since his van a Vauxhall Corsa was reported stolen from outside his home . He's self employed painter & decorator. He wasn't offered a replacement van and he is struggling with having to use his own car . The police have told him it's very unlikely you will ever see the van ever again . All this time and Admiral have been very unhelpful and I told him to find a solicitor and I will pay for it to get this unbelievable treatment of an hard working young man.sorted out.”

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Posted 4 years ago

“Gave them a call after recieving the quote. They were quick and easy and helped me save even more money! Very reuptable insurance company and a friendly sales assistant, wish i remembered his name”

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Posted 4 years ago

“Cheap for first time. Renewal is so expensive.”

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Posted 4 years ago

“Good insurance company ,great staff, in particular Lewis. He helped me tremendously today, very knowledgeable and friendly. Got better insurance for a lot less.”

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Posted 4 years ago

“Good insurance company ,great staff, in particular Lewis. He helped me tremendously today, very knowledgeable and friendly. Got better insurance for a lot less.”

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Posted 4 years ago

“The renewal price is so much higher than if u spend 3 minutes looking on confused, they pray on people just renewing without checking.. very disappointing how they get away with it”

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Posted 4 years ago

“Excellent customer service A**** I will recommend to people that needs insurance to go admiral”

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Posted 4 years ago

“you can see admiral insurance company review here & PLEASE REMOVE THE NUMBER 4 FROM THE URL copy and paste it in your browser https://theusasports.com/admiral-insurance-company-review/”

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Posted 4 years ago

“Thay have very good customer service and communication.”

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Posted 4 years ago

“Had a policy for a short time paid annual premium but cancelled after 6 weeks as I bought a brand newer truck and part exchanged the one I insured with Admiral, had to pay a massive £50 admin fee and received a part refund. It turned out it was cheaper to completely re-insure for a complete year with another insurer and take the admin fee hit than to transfer my new truck to my existing policy with Admiral, they dropped the ball on that big time poor show!”

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Posted 4 years ago

“Very bad company. Low service. I had very bad experience with them 3 times in one policy. 1 : I added another car to my policy and I paid for a year . I sold the old car and when I asked to refund the rest of they year which was more than 7 months . They refunded only £50 it should be more than £250. When I asked why I did it get the rest of the money they replied with a lot of lying that you was on Ofer bla bla . And now you will not be on the offer and a lot of shot came out of their mouth . I did not even know or agreed to any of what they talking about . It’s just stealing the money. 2 : I had a claim not my fault. And was easy not taking long time to fix . Any way they took my car after like 3 weeks. And they replaced my car with another one very very very bad. Like it locked me inside many times I could not get out . And some times I cannot lock it at night when I leave it in the street so it’s easy to be stolen. I talk to them and I said what is the car stolen who’s fault is it cause I reported this case to you . The Customerservice said will be your responsibility if the car stolen. That made me mad . 3: I decided when my policy be finished wonky renew with them . My no claim bonus should be 3 years . The surprise that they gave Ymir to me only 1 year NCB :) . They have it separate 2 years on the car which I sold and one year on the new one . But legally will show the last car I have which is one year . And no other insurance companies will accept that. I fighted with them a lot till they sent me the right one. As my new insurance company asked for it . Please donot insure with them . Better to go with small companies as they care more to build up their reputation.”

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Posted 4 years ago

“Very bad company. Low service. I had very bad experience with them 3 times in one policy. 1 : I added another car to my policy and I paid for a year . I sold the old car and when I asked to refund the rest of they year which was more than 7 months . They refunded only £50 it should be more than £250. When I asked why I did it get the rest of the money they replied with a lot of lying that you was on Ofer bla bla . And now you will not be on the offer and a lot of shot came out of their mouth . I did not even know or agreed to any of what they talking about . It’s just stealing the money. 2 : I had a claim not my fault. And was easy not taking long time to fix . Any way they took my car after like 3 weeks. And they replaced my car with another one very very very bad. Like it locked me inside many times I could not get out . And some times I cannot lock it at night when I leave it in the street so it’s easy to be stolen. I talk to them and I said what is the car stolen who’s fault is it cause I reported this case to you . The Customerservice said will be your responsibility if the car stolen. That made me mad . 3: I decided when my policy be finished wonky renew with them . My no claim bonus should be 3 years . The surprise that they gave Ymir to me only 1 year NCB :) . They have it separate 2 years on the car which I sold and one year on the new one . But legally will show the last car I have which is one year . And no other insurance companies will accept that. I fighted with them a lot till they sent me the right one. As my new insurance company asked for it . Please donot insure with them . Better to go with small companies as they care more to build up their reputation.”

Helpful Report

Posted 4 years ago

“I have a very basic contents insurance policy with Admiral. In all the 10 years I've rented property, I have never had to make a contents claim but had a policy every year. This year (2020, the year that can so kindly disappear into the abyss never to be seen again), the building I rent was struck by lightning emitting a power surge through the ariel and frying my electrical goods. I reported it to Admiral the next day. It took them 17 days to create the claim with only one correspondence email in this time. Collection for the electricals to be assessed was arranged via third party. The earliest they could come was in four days. On the day, they called me to say they weren't coming because the engineer had broken down. I was not given a new date, just told to wait for a call. I have now been without a television and other devices for 23 days and counting. I have had to rearrange my working days only for the engineer to not turn up. I have provided feedback to Admiral and yet to receive a response.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Admiral Reviews