Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,614 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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2.6

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

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“My elderly mother's carer saw drops of water coming through the kitchen ceiling from the bathroom. I called Admiral Home Emergency for help. I think it was Haman Ì spoke to who dealt with me very professionally and organised help from PMR and that a plumber would be out before 11pm. Simon duly arrived just after 9pm masked and gloved, assessed the problem but would need to revisit today after he had got the part. He did what he said and I had a follow up call from Erin to check all was well. Excellent service in a Saturday evening in the middle of the Covid 19 pandemic. Outstanding service, thank you.”

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Posted 4 years ago

“Premium paid on 14th of May £640.00 Renewal quote on 24th of April £1715.00 Same multi-car policy, same drivers, same location, same mileage. Absolute rip-off. Avoid-Avoid-Avoid”

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Posted 4 years ago

“Very good 5*****”

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Posted 4 years ago

“Really organized company and very good customer service, but they provide really expensive insurance. When i was looking for perfect home , i made insurance for me and my girlfriend, when we changed our address, they charged us with 400£ . I think that , this company is worst insurance company . At the same time my other car , which is big GT coupe , i was using Hastings Direct , and the address was changed as well . They gave me 127£ discount. That happen in the same time , so i think that the Admiral have unacceptable services. So in my opinion even if they are giving you cheaper price, pick something else.”

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Posted 4 years ago

“I have been in a accident where my car has been written off, I spoke to a adviser named jack and he could not have been more empathic and helpful! I was externally worried about making the call but my advisor explained every step and did everything in his power to help!”

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Posted 4 years ago

“Stay clear of this company, they do not care about how much of a desperation they will put you in I’ve had my policy cancelled, with no forewarning whatsoever, I received one letter that wasn’t even sent to my correct address, STAY CLEAR”

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Posted 4 years ago

“Ford Insure started using Admiral , my Premium jumped so much I had to reduce annual mileage from 10000 to 1000 and remove commuting . The new Premium is still 33% more . I made no claims and have a clean license . They sent the renewal 2 days before expiry so I had no time to shop around . Avoid Admiral as if it was a Rabid Honey Badger with Coronavirus . PS the online facilities to change the policy don't work . I recommend Aviva .”

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Posted 4 years ago

“With the current worldwide situation Cv19. Admiral have absolutely no morals or decency, charged me £49 to cancel my car insurance, asked them waive the fee and they point bank said no. I never missed a monthly payment or made a claim. Will never use them ever again, disgusting company, thanks for the help admiral.”

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Posted 4 years ago

“Admiral took over Ford Insure and my premium jumped 50% , I had to reduce my cover to 1000 miles a year (from 10000) and remove commuting then it was still 33% more ! Avoid this company like a rabid honey badger with coronavirus ! There are many other providers that give better cover for a lower cost . They sent me my renewal 2 days before expiry so I had no time to shop around . I am Disabled .”

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Posted 4 years ago

“They always helped me and broke everything down easily for me to understand.”

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Posted 4 years ago

“I have been with Admiral for several years and every renewal they send me a 10% increase in premiums despite no change in cars or drivers. This year I am pushing back, but they don't answer the phone and I can't cancel the policy online. Aviva us much cheaper for their multi-car policy. Its a shame Admiral don't value customer loyalty.”

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Posted 4 years ago

“My car was stolen on the 10th November 2019, after being I'll in hospital that weekend then being bed bound when I came home. As soon as I realised the car had gone I contacted Admiral and to the Police to gave initial statements. In the statement I mentioned that I thought the window had been smashed to gain entry to the vehicle, as there was broken glass around the area where the car had been parked. I then cancelled my tax so that it too would show up on any ANPR cameras that the Police have access to. A couple of weeks later I received a call from the police saying the car had been recovered after a road traffic collision and was had been taken to a holding yard. After the call I notified the insurance company right away, stating exactly what the police said and the location of the car. I then went to see the damage that the car had suffered, as it was close to my uni accommodation and saw that the whole front had been smashed and several possessions had also taken. I also noticed that both the door windows were intact, contrary to what I thought and said had thought in my initial statement to the insurance company. These were sunglasses from the centre console, CDs from the glove compartment and a toolbox from the boot (which was covered by the parcel shelf). In the boot there were items that didn't belong to me, which included a Jerry can and bed sheet. I then sent pictures and information of what I saw to the insurance company, but they didn't respond. I had to chance them up to confirm they had received the information. I then didn't hear anything for a month so had to chance them again to find out what was going on. They then responded by saying they are sending an investigator over to gain clarity on the situation. I then had to chance both the investigating company and Admiral up for a date, which was a further month after they said they were sending an investigator. He took my statement on the 4th January, and I stated that the window wasn't smashed when I went to see the car and that was contrary to what I said in my initial statement. He then said not to include this in the statement as it's better to not include assumptions at to what has happened in the statement. I had to chance them up once again on the 12th Jan to see what was going on. They responded on the 30th Jan saying things are still in progress. Another email wasn't then received by me until the 24th Feb. In this they said that they had just asked the police for a copy of the crime report. I then received an email on the 19th March, saying they were in the later stages of the investigation and they wanted to clarify a few things in my statement. I replied to this immediately and they said that they would sent over a statement imminently. I received an email on the 23rd March saying that they think there has been a deliberate attempt to mislead them in the investigation, stating that I had said in the initial statement that the window had been smashed. They are repudiate the claim and charging my £1084 in fees that have racked up over the last 4 and a half Months. They are also not repaying any of the policy that is outstanding. This is absolutely ridiculous as I completely complied with every part of their investigation and have given them every piece of information I have had. I am definitely appealing this decision and I urge anyone never to go with Admiral again. They have treated the whole situation absolutely disgustingly from the very start.”

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Posted 4 years ago

“Very deceitful company. Claims that to 'help me' they will auto-renew policy after sending me a renewal quote but then don't bother sending the quote. The result is that they automatically renew the policy with a 33% increase in premium. Avoid them like Coronavirus!!”

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Posted 4 years ago

“I've been with Admiral for a year with… I've been with Admiral for a year with no issues paying £1,300 for the cover. Just today we have found that they taken out £2,300 from our account with no warning, no prior notice, and no renewal documents. There hasn't been a single claim, and we don't have a box on the car so i'm not sure how they feel the risk on this insurance has almost doubled in 12 months! Then to make matters worse have the scurrilous and predatory tactics to steal money from you account after picking out an inflated rate from thin air. You call them up to resolve this scam, and you're met with an automated messaged saying that due to coronavirus, that wait times will be over 1 hour! We will be cancelling the policy. We will be getting our money back. We will be warning people to stay away from Admiral at all costs.”

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Posted 4 years ago

“Exelent good”

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Posted 4 years ago

“Let's hope it goes into administration some time soon The company ethics are non existant Bancrupty is the best way”

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Posted 4 years ago

“I spent 50 minutes on the phone after finding your online quote was 300£ cheaper than your renewal price to b told you couldn’t match your online quote ?????!”

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Posted 4 years ago

“They do not even deserve one star to start off with. I had insurance with them for £840 last year. My renewal premium went up to £1499 without any changes in my circumstances despite the fact that I’ve 2 years NCD now. What a joke!! They simple do not want you to renew the policy with them. Never needed them whole year thankfully so have got no experience of how they’re like if you need to make a claim. Terrible customer services at renewal though! Avoid at all costs.”

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Posted 4 years ago

“Fair prices for good cover. Very helpful staff that answered all my questions.”

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Posted 4 years ago

“Phoned admiral as had a scrape and it was the other driver’s fault. There was barely damage on my car or On the other driver’s. They’re weren’t interested in the photos. They said they would email me straight after which I could reply to with photos but they didn’t. They emailed me hours later trying to sell me legal protection. Absolute joke they were talking about the party and settling without them making a claim or without any evidence. They don’t even have photos of the damage. Don’t use them.”

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Posted 4 years ago

Admiral is rated 2.6 based on 1,614 reviews