Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,614 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible!! Easy to set up yes but even if you have the slightest little problem they are a nightmare to get in contact with. Currently been wait 1:10:00 minutes to cancel my policy! I would not recommend .”

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Posted 4 years ago

“Great price on multi car cover even on a renewal. Thanks.”

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Posted 4 years ago

“Easy to purchase and good price”

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Posted 4 years ago

“Brilliant service really easy quick set up and brilliant cover for the price”

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Posted 4 years ago

“Very easy to sort out my van insurance, and a great price for the year.”

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Posted 4 years ago

“Very dissapointed with them i've been with admiral, 4 years ago i got a quotte for myself i was new driver first year and was around £3500 p/year,and for 3 years follow i was named driver and my ex partner was the policy holder and now i've split up with my exnpartner i tried to get a quote for myself as policy holder and all i get is over £7000 p/year quote from them, And they say you can get a little discount if you are a named driver with admiral, Very very dissapointed with them,”

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Posted 4 years ago

“I am a key worker and have been working extremely long hours of late. I Opened my car door and a cyclist 🚴‍♂️ went into my car door, this caused them injury and me great distress. Admiral have been amazing eleviating all my anxieties knowing they were there to help me! As a thankyou they have also covered my excess for me being a key worker! Thankyou Admiral 🌟”

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Posted 4 years ago

“Quick to set up. Nice friendly staff. Competitive for young drivers”

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Posted 4 years ago

“Avoid this broker !!! I took a Home Insurance with them. When I filled in my partner details I typed Coffee Merchant but the website auto-fill change it to Commodity Dealer. I called them, no answer. I filled a complaint online and they reply after 2 days saying that they will charge me £19.50 for the ,,update''. So I decided to take a new policy with a different broker, filled a complaint to Financial Ombudsman Service regarding this matter.”

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Posted 4 years ago

“Very fast and good.”

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Posted 4 years ago

“Admiral increased my home and contents insurance because I ENQUIRED about making a claim the previous year. I did not go ahead with the claim, but they penalised me for enquiring about it, saying it is counted as INTENT TO CLAIM !!!! When I asked to cancel they said it would cost £25 even though I had only had the new policy for 20 minutes! AVOID!!!”

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Posted 4 years ago

“Great insurer, really professional and helpful”

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Posted 4 years ago

“I am happy with the service provided for my car insurance. The documents were provided quickly and I like the UX on the website.”

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Posted 4 years ago

“Got good cover for my first year driving, had a hard time finding affordable insurance but best deal i could find with them”

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Posted 4 years ago

“Very disappointed after being a customer of Admiral for many years with no claims that they were unable to provide a competative renewal price this year.”

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Posted 4 years ago

“Admirals price doubled when an online quote for building & contents insurance got refused & I rang up to ask the reason why. They told me it was because I had made an enquire this year about claiming for storm damage repairs from my then insurer who I had been with for the last six years. The claim NEVER processed as the repair cost was not worth pursuing bearing in mind the policy excess. All what was recorded was that I had made an enquire about making a claim for storm damage. However Admiral chose ignore the FACT that NO claim was ever paid from the company I had the policy with, but still choose to double the price from their online quote. They refused to contact my previous insurer to ask if ANY claims had been made by me for the entire six years I had insurance with them. If they had bothered they would have been told that there had NEVER been ANY claims paid to me by them in the last six years. So before purchasing any policy from Admiral, ask yourself the question do you want to put to the test (before trying to make a claim) the ethics of a company who choose to believe what they want to believe because it suits them rather than their customers.”

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Posted 4 years ago

“Horrible company ... took em 5 months to process a repair during which i had no car although I paid for courtesy car option but they twicked so you don't get one if your car is stolen and recovered ..complained to FCA ... Avoid”

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Posted 4 years ago

“Staff missguided me since Feb.end. That's why cancelled my policy today. Also loose near about £500.00. I suggest others to make sure with 2 or more staff members before taking any decision,they deserve a big ZERO.”

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Posted 4 years ago

“Had minor accident whilst driving less than 5mph, admiral say car is a total loss due to cost of fixing, they didn’t even call to explain this to me just sent an email stating a salvage yard would be coming to collect car and to clear my belongings from the car....... My insurance is now cancelled with immediate affect unless can get fixed myself or an MOT. I now have no way of getting to work tomorrow and I’m an essential worker. Had to scrabble around to find a garage to collect my now uninsured car to repair and do MOT at short notice so I have a way of getting to work. Car is drivable with minor damage, terrible way to treat a customer anyway but especially in these difficult times.”

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Posted 4 years ago

“Claimed with Admiral when I was hit by another driver. The other driver was insured with Admiral as well and Admiral dealt with the incident very quickly. Courtesy car, my car was picked up and even provided the courtesy car from a rental place because the garage didn't have any car available. Very much recommend.”

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Posted 4 years ago

Admiral is rated 2.6 based on 1,614 reviews