Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,634 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,634 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Admiral made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Admiral 5 star review on 5th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What ever you do don't get a policy with admiral promise you the earth and don't deliver really regret taking a policy with them”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Very helpful, explained everything without being overbearing”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Even one star is too much. Avoid at all costs; I had a car accident with minor dent and some steering damage. Garage brought it back to me after 3 weeks and 100 phone calls later, not even fixed properly. Had to be returned back to the garage to fix the cheap work which had been done. Worst of all is that I had to chase for everything, no communication from them which made the situation stressful and disappointing. For info I am with bell insurance, which is dealt with by admiral, all the same thing.”

Helpful Report

Posted 7 years ago

“We had an accident and unfortunately our car was written off. Admiral fully paid out for our car within a week without any form filling. Everything was carried out on-line with no fuss at all. Brilliant service.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“They miscalculated my renewal when i noticed an error they had made i called to corrent it to betold thanks that will be another £160. Do not recommend”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Absolutely dreadful customer service. They don't even respond to complaints. The way they handle claims is abysmal, caving in to third party demands at the drop of a hat. Avoid at all costs, they'll cost you a lot of money in the long run, your insurance will go up even if the third party claim is bogus and your no claims bonus is affected obviously. Disgusted with their lack of professionalism. Can only assume they have work experience or school leavers dealing with claims!”

Helpful Report

Posted 7 years ago

“Purchased admiral car insurance, very helpful call centre staff helped to complete the process as couldn't complete online.”

Helpful Report

Posted 7 years ago

“I'm trying to add myself to my terminally ill father's Admiral car insurance policy and have spent many hours on the phone (mainly on hold) to some call centre in India, when I should be spending time with my father during his final few days of life. I have been fobbed off by numerous idiots, giving me pathetic excuse after excuse, and the simple task of adding me to his policy has still not been resolved. I always use Aviva for my car insurance, and I'm sure they would not give such inexcusably disgusting service. I would not wish Admiral on my worst enemy. I would give Admiral ZERO stars if possible.”

Helpful Report

Posted 7 years ago

“I found it quick and easy to talk to someone and the information that I asked for was easy to understand. I explained that I had learning difficulties and the man was helpful and made sure that I understood before finishing the conversation.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I am very pleased with my insurance .”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Premium was very acceptable quoted, when I first took motor policy out, but will be very interested on what premium I will be charged on renewal, come November !!! Also please note I do not live in Southall.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Crap customer service passed to 4 different departments to then be told we're not interested in your problem tough luck you got caught out by auto renewal and a massive price hike do not use this company”

Helpful Report

Posted 7 years ago

“they do not insure learner drivers in Northern Ireland. You only find this out after filling in all the forms online, that is 30 minutes Ill never get back. The headline saying that they do insure drivers in the UK is misleading. They are aware of it bet refuse to put a notice up to stop you wasting your time.”

Helpful Report

Posted 7 years ago

“Looking st the reviews it seems to me the highly rated reviews are first time users be aware at renewal time auto renewal is in place and your insurance will treble”

Helpful Report

Posted 7 years ago

“Auto renewal Please be aware that all admiral companies use this facility. Last year my insurance with them was £250 with no years discount, as I've previously just been insured on my husbands car ins policy. I've not claimed or had an accident but this year they wanted £680 with 1 years no claims . My fault in this is that die to going on holiday during this time and running my own business as well as a busy household I didn't have the time to cancel the policy. as the car is being sold and for that they've charged me £65 for 2 weeks insurance. I called to explain my car has been off the road and not used etc etc but they wouldn't waver this fee. I didn't ask for this renewal and wouldn't have renewed at that price if I was keeping the car but auto renewal caught me out . They will try to tell you it's for legal reasons to ensure I'm continually insured if that was the case why the extortionate hike in policy price. Be warned a rip off uncaring company who obviously need £65 so much if they are willing to charge someone for something they didn't need or request.”

Helpful Report

Posted 7 years ago

“My daughters car (worth £2800) was written off 6 months into the policy (the other driver didn't stop so she got no details from him) Admiral finally paid out £2000 after first offering £1650, she rang them to ask if she could transfer the remainder of the policy onto a new car and she was told yes, We spent the day looking for another vehicle and put a deposit on one, When my daughter contacted Admiral to tell them the new cars registration number she was told the policy had been cancelled and she would now have to pay £3,300 to insure the new car. This company are liars and so unprofessional DONT insure anything with them they quoted a new insurance policy for £3300 simply to recoup the money they paid in the claim, that's not an insurance policy! That's just blatantly them trying to get their money back or more likely telling you to Fuck Off DONT INSURE WITH ADMIRAL!!!!!”

Helpful Report

Posted 7 years ago

“I took out a motor policy for my son. He sleeps at my house two nights a week and his mothers five nights a week. As he has only been learning to drive the car has been kept on my drive and getting used at the weekends. I have now been charged an additional £98 because I had declared that the vehicle would spend most of the time parked on the road at his mothers house. Their telematics tell them I declared incorrect details. I have now moved the car and parked it on the road at his mothers house. In a week he has his driving test then the car will reside mostly at his mothers house. What is most rude is Admiral made no effort to contact me to discuss and understand that the car is safely parked on my drive and not on the road they simply issued an additional charge of £98. Be warned any excuse to get additional premiums out of you.”

Helpful Report

Posted 7 years ago

“I'm very satisfied to have a admiral car insurance”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Admiral personal loans are useless to apply. Please don't waste you time. Their application evaluation is baseless and overall service is very very bad. Stay away”

Helpful Report

Posted 7 years ago

“Easy to get in touch when we wanted to add an extra person to the policy.”

Helpful Report

(Car Insurance) - Posted 7 years ago

Admiral is rated 2.6 based on 1,634 reviews