Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,614 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use. Helpline staff are very polite and helpful. Overall great provider.”

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Posted 5 years ago

“Good experience to deal with but expensive than others.”

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Posted 5 years ago

“Very effecient agent and help ful in sorting my car insurance cover”

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Posted 5 years ago

“AVOID- their renewal prices are 80% higher than the original price and they also charge you £100 to remove the black box at the end of policy. Terrible customer service and poor explanation of renewal price hike.”

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Posted 5 years ago

“Avoid, I put my address, and in their database was missing one part of it?, they sent the little box and fail to delivery, and now they want to charge more, it is not my fault they use royal mail, I think they are doing this on purpose , when I contacted Customer service, the only option is pay extra, but the documents say the can try to re-arrange. Suspicious company, I will cancel my policy. I cannot imagine call them for a simple break down in the motorway.”

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Posted 5 years ago

“Amazing service and easy to use”

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Posted 5 years ago

“Nice service and I have requested to send all the details to me. The customer's service is brilliant.”

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Posted 5 years ago

“Overall fine, but every year - and this happens to everybody I have spoken with - the premiums increase, no matter what the circumstance of the person. After calling, you always get a reduction. This should happen anyway - so how many people do not receive a discount by not calling?”

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Posted 5 years ago

“Very good price”

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Posted 5 years ago

“Always accommodating and extremely helpful. Massive saving again on car and home insurance. Staff are fantastic, knowledgeable and well informed.”

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Posted 5 years ago

“Absolutely no customer service. They charge you a premium but doesn’t give you premium services. Never tell you exactly the procedure and end up you having to pay out loads for some one else mistake. Never go with them.”

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Posted 5 years ago

“Admiral Car Insurance was a great experience. Excellent customer service and human interaction would use again.”

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Posted 5 years ago

“The service provided by you guys at admiral in past has been atrocious!!!”

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Posted 5 years ago

“The service provided by you guys at admiral in past has been atrocious!!! I will be doing a formal complaint handled by Admiral”

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Posted 5 years ago

“Great customer representatives, easy to reach and rates very competitive. Price matched online quote. Only thing I would request is cheaper more competitive car breakdown cover as well and a price match!”

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Posted 5 years ago

“Avoid! After passing my driving and paying my insurance on time with Admiral I have been very dissatisfied and frustrated with the lack of support and lack of customer service received. I was involved in an accident which wasn’t my fault ( a guys wheel came off into my bumper after HE crashed into a police car in front of him) , this happened in January and I have been going back and forward contacting Admiral to check and see where my things are, whether I’d get a courtesy car since they decided to write off my car, they had barely contacted me and I had to keep chasing them . They kept making excuses leading to me calling the third party insurer myself (DOING THEIR JOB) and in one day the 3rd party took liability and gave me a courtesy car and in a week a payment to buy a new car. The third party insurer (Covea) even told me Admiral had not told or called them about the accident and I was surprised to have to explain to them what had happened.Admiral told me they would not give me a courtesy car because my car was written off and not being repaired and ironically I was told they would treat my case as urgent as I was working in a different city at the time and had to do over 3 he journeys home on a train. To make matters worse the claim still hasn’t been closed and they claim they are waiting for the 3rd party to pay some remaining money then they will close the claim and put my no claim bonus . Meanwhile they had taken two months payment of insurance out of my account even thought I had no service with them .I am still waiting for this refund that I am not even sure i will get !! I had stopped my payments to them and I received a threatening letter which led me to call them probably the 100th time in 3 months . Also I had to call the customer service team who had no idea what was going on and I told them not to threaten me and contact the claims team to check that I did not have to pay them anything as I was told this accident wasn’t my fault and they were waiting for a payment from 3rd party to close the claim. Luckily a sales/customer service employee actually contacted the claims team and called me to apologise about the letter and that he had noted on filed I had nothing to pay. Finally now I am waiting for this claim to be closed as I have not be able to afford insurance with another insurer because it looks like the accident was my fault even though admiral told me it wasn’t . I tried to go to a different company who increased the insurance over my budget which i cancelled as couldn’t afford. This cancellation has also led to the price being increased in any quote I do online ..like a domino effect! I was paying almost £900 a year with good history and good driving and now because of Admirals lack of work and slow service I have been quoted £2000-3000 per year which is ridiculous. I am furious at this point at the lack of work or effort and blatant attempt to keep money from me by admiral and best believe I will be getting back every penny they have taken and money for my transport and inconvenience . I have put though one complaint and they sent me £80 pounds which is a joke I just want to have my name cleared and claim closed and have an insurance I can afford again so I can drive to work. AVOID ADMIRAL AT ALL COST ! They do not do anything and I promise I have literally been calling them everyone for updates and get read a script of replies but if this does not end this week I will take the matter up with financial ombudsman.”

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Posted 5 years ago

“Admiral law are a joke,push you into making a claim then leave you high and dry and phone puppet Talia price is absolutely clueless,never again !”

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Posted 5 years ago

“Terrible company charged me 350 pounds more when I had to change my address!”

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Posted 5 years ago

“Was involved in my first ever accident the other day, insured with Admiral. 100% not my fault, I was rear ended. Phoned Admiral to see what my options were. Was told I could either claim through them and pay the £350 excess (no, normally the insurer would reclaim that for you); or was given the "special option" since it wasnt my fault of claiming through a "third party company" and not paying anything. The third party option is a ompany called Auxillis (and you can read the horrendous reviews of them separately), which is a hire credit company who makes their profit by lending you a hire car at an extortionate rate. Your name is on the contract, so if the other persons insurer tried to dispute the fault, or dispute the excessive charges, you'll be responible for thousands. Admiral neglected to mention any details about this, or even who the company was - simply that I could use a third party cliam since it wasn't my fault and then I wouldn't have to pay anything. They also neglected to mention that my best option would have been to claim off the other party's insurer, which I ended up doing after some more research. Admiral is great until you actually need to claim, where they become a bunch of filthy liars. Perhaps I'm just clueless and this is the nature of insurance, but you can be damn sure I won't touch Admiral again.”

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Posted 5 years ago

“Easy too buy ...good prices ...fast response”

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Posted 5 years ago

Admiral is rated 2.6 based on 1,614 reviews