“I trusted them so I didn’t withdraw immediately, thinking the perks would be worth it. Then, after another trade, my $35K was gone. When I confronted them, the response was just that I shouldn’t be doing side trades. No apology, no resolution. This whole thing felt fishy. my deposits got saved when a friend introduced me to GREYFOOTS-COM. The level of dedication and commitment they demonstrated was truly commendable.”
“Four months after starting my investment, I began to feel uneasy when I attempted to make my first withdrawal. My account, which held over $7,000, was unexpectedly locked, and I was told to reach out to customer service. Despite my repeated attempts to access my funds, they ignored every request. After confiding in a colleague, they recommended I contact Chelsy Desmarais. She guided me through the process and helped me successfully recover my money.
EMAIL: Chelsy__desmarais__70__@__gmail__.__com.
Whats_App : +1 (443) -207-2425”
“American Express is based on lies. It didn't start off that way, but today it's just awful. I travel often, and everywhere I land there is a reason why I can use their lounges. Everything from, you need a reservation to you need to walk a mile further because we have no affiliation with the other lounges. Then, you need a priority pass, which I should have, because I have 2 Platinum cards and a Delta Platinum card, but at Changi Airport, there is no such place. So, I go to the website to find another. We'll, non of the 10 places on the American Express are good for any of the cards that I have, we only have 8 cards. What's in your wallet. Bank of America, Merrill Lynch, and American Express are all one big company and each of them are practically worthless, especially in the customer service. Never get a point card either, they are only worth .001 in US Dollars.
Don't bother calling customer, they are "standing behind themselves" actual quote. Department of commerce should tske them down. Point made. #suck”
“Online crypto investment is not a hundred percent guarantee. I was so foolish to trust some brokers on Instagram they deceived me to invest with them to earn good profits but it was all lies. I am presently working with '' wikihelpdesks @ gmail . com to help me recover my funds. Please stay away from this online stuff.”
“Get bitcoin invested funds back via wiki desk firm. Did you lost your funds via online investment? Reach out to '' wikihelpdesks @ gmail. com for help. please shear there is someone out there whom might need help”
“*Subject: Poor Customer Service and Mismanagement – Consider Switching to Visa or Mastercard**
I am extremely disappointed with the service I’ve received from American Express. Despite requesting multiple times to change my debit date from the end of the month to mid-month, nothing was ever done. Each request was ignored or mishandled.
On top of that, I was advised to transfer funds to lower my balance, which I did, only to find that Amex still charged me the full amount without considering my credit. The credit was rolled over to the next month, which was not helpful. I asked for the credit to be refunded to my bank account and was assured it would be. After waiting over 25 days, nothing happened. When I followed up, I was told the system had canceled the request, despite receiving multiple confirmations that the money would arrive by a specific date.
Adding to the frustration, I was informed I could withdraw money from an ATM. I even calculated my withdrawal limit with one of the agents. But when I went to the ATM, I received a message saying, “Please contact your bank.” Upon contacting Amex again, I was told I’m not allowed to withdraw until one year has passed, something that was never mentioned before.
The level of miscommunication, poor customer service, and repeated failures to follow through are unacceptable. I expected far better from a company like Amex. If you are considering a credit card, I strongly suggest running away from Amex and transitioning to Visa or Mastercard. Their services and customer care are far more reliable, and you won’t have to endure the endless frustrations I’ve encountered with Amex.”
“I've been a loyal customer of American Express for about a year, and unfortunately, my experience with them has been incredibly disappointing. Recently, I was late on a payment, and instead of reaching out to me to discuss the situation or provide any notice, they abruptly canceled my card. There was no courtesy call or even an email to inform me about the cancellation beforehand. This lack of communication is completely unprofessional and unacceptable.
I expected better customer service from a company as reputed as Amex, but this incident has left me feeling frustrated and disrespected. It’s a shame that they handled this situation so poorly, and I won’t be recommending their services to others.”
“My husband and I have over 35 years (combined) with the American Express and always thought that this card will protect us from a fraud. And this was the case until this year's event. Unfortunately, it is not the case any more. AMEX not just refuses to investigate the case, but also were dishonest with us at the time when we tried to submit the dispute (4 times!).
First we were shocked and tried to prove the case, knowing that the AMEX always protects their customer. Very soon we realized that no-one actually reviewed our documents and they just keep requesting the same documents again and again.
It is a "ground hog day" over and over again, and no-one comes with the solution.
At this moment we are looking for another credit card with some dicency and dignity.”
“Lost my card over 18 months ago. Which means I have zero access to statements, because they're only available online. And I have zero access to my online account, to even see what is due, or when, because you have to have your card and card number for that. I've called and emailed repeatedly asking them to cancel that card, to send me a new one, to provide me with statements, etc. All that they do is verify my contact information, my income, and then ask for my bank account information so they can set up automatic payments. I have explicitly started phone calls by telling them I am ONLY calling to cancel the card that was lost 18 months ago to ensure there are no fraudulent charges and to regain access to my online account and statements so that I can ensure they are probably applying payments, and they have failed to do either for me in over 18 months. Have even filed complaints with BBB, AG, etc. Their response is always "we've reached out to the complainant directly to resolve the matter," then send me a printed letter that says "call us on our general toll-free customer service number..." the same one that has repeatedly done nothing but beg for my bank information and ignore my actual reason for calling.
This company is a scam that cares ONLY about keeping the bills coming to you and getting your bank account information. There are a million other credit cards out there, and literally every single one is more legit than American Express.”
“Oh my goodness, it seems unbelievable but I just got my deposit back with the help of Rose, she is very reliable. At first I thought it was not possible and that it was a scam, but to my world I got my money back in less than 72 hours. Am so happy, Contact::
WHATSAPP:: +1 _(_9_2_0_)_ _7_1_4_ _7_7_7_6
EMAIL:: r o s e h o o v e r 9 0 @ g m a i l . c o m”
“After being a card member for 40 years, I could not get a straight answer on the balance and handling of my accounts. The chat did me no good after many hours of trying to get things straight. I had a Delta Card which I cancelled and now have a Blue Cash card which I am considering cancelling.”
“Applied for the card online and was accepted. Received the card and called to confirm that I would receive the promotional offer. After meeting the requirements, I was told I had to wait 6-8 weeks to get the Delta SkyMiles added to my account. After waiting several weeks, I called back and was told I never qualified for the card with the promotional offer despite being told twice that I did qualify! Beware of American Express promotional offers—they can change their mind after you qualify for the card!”
“I recently spent nearly an hour on the phone with an American Express card customer service representative and later with the manager. The customer service was terrible and unhelpful and provided conflicting and false information compared to what is stated on the official American Express website. A few weeks ago, I opened a Blue Express Everyday Cash credit card due to the fantastic offer of 0% annual fee, 0% APR, and 0% balance transfers for the first 15 months. After making my first balance transfer, I was charged $150. When I called to inquire, thinking it was a mistake on American Express's part, I was informed that this was a separate fee I had to pay, contradicting the offer still displayed on their official website. Even after reviewing the contract and reading the fine print, the information was not accurately specified. This is a case of fraud, false advertising, and an embarrassment for the American Express card company. I am extremely disappointed and strongly urge you to avoid opening their card as they are deceiving people, lying, and inventing charges.”
“I’ve been with American Express with 30 years never late always paid info on time at least $50,000 a month sometimes $100,000 a month $1 million a year, payment is due on the 20th I paid on the 20th. They didn’t post it till the 21st so they charged me $1000 in interest. I called to complain about that they did not waive it. I called again they did not wave it. I called the supervisor they still would not waive it, so it looks like I’ll be ripping up my American Express card, nice way to treat your loyal customers huh do not get American Express.”
“Long story short, trying to transfer my points to another airline is taking me two weeks.
WEBSITE LACKING CURRENT VALID INFORMATION
The website is not updated to the required standards lacking current information (unable to transfer points online, you have to call in person) BENE TRYING THIS FOR 1 WEEK NOW LOL
REPRESENTATIVES over the PHONE (unprofessional)
Spoken to representatives who hung up on me (date in question 14/01/24) call made @11:40 am UK time LOL
2nd REPRESENTATIVES
Unable to direct me to a higher manager for a complaint ( date in question 14/01/24) call made 11:52 spoke to Ronald or Donald unable to help me LOL
SECURITY PROTOCOL OVER THE PHONE
When trying to ring the security protocol, not responsive and not working, when entering the details correctly, the system not working having to repeat all of the information when speaking to a representative LOL
FROM ME TO ALL NEW CUSTOMERS (DON'T USE)
- points not worth the money you spend ( unless you have a family of four and your outgoings are more than £3000 a month don't know waste your money on your points)
- USING YOUR POINTS FOR AEROPLANE TICKETS
If you're going to buy new tickets with your points, you need to spend above £3000 a month to make it worthwhile
-THE INSURANCE that comes with using your points, or a credit card on this AMX, it's pointless (insure Chubb security firm, a very basic very minimum insurance you will get everything has to be in your name)”
“Amex are great, until they slash your credit limit to virtually nothing for no justifiable reason. Mine was because I had four hard searches on my credit account in the last six months. These were two remortgages (I have 7 buy to lets), one mobile phone contract (Upgrade on existing account) and one utility provider. The fact that my Amex account was paid on time and in full every month apparently counts for nothing. Their loss.”
“Amex travel booking experience
Actually, I do not even want to give one star.
I had the worst experience booking a flight using amex website.
I called up before , asking for help, was told to go on the website to book my ticket, long story short, I made a mistake and got the wrong ticket.
Called amex immediately, seeking assistance to rectify the mistake ..
At this time my tickets was still pending and not gone through, they tell my to use the online helpdesk chatt, but no one was there to chatt with . Service is appalling
Now I am left with having to pay a fine only because they had no staff to deal with it at the time of incident which was Friday night, had to wait till Monday before I could race my issue, had to wait 3 more days, for nothing, while they dealt with it.
I am left with having to pay, for there incapable handling of the situation, while there was still enough time...
I keep myself short, it was really very bad experience, I suffered a lot of stress and anxiety.
Never ever I will buy any ticket for anything from American express ever.
I also will not renew my membership.
I use a credit card from Revolut now which offers many benefits, so fahr I had no issues with them, time will tell.
In the old days, Amex was really fantastic, bud sadly time hase changed, so good by to amex
Date of experience: September 22, 2023”
“Worst company ever, paid my bill before due date as a result Amex could not take the same amount on direct debit on due date. Tried using the card but transactions failed,Was advised to produce evidence of payment by screenshot of bank payment which is not permitted by banks. They sent me acknowledgment of received payment with authorisation code. Furthermore lowered my spending limit to Zero in spite of never missing a payment. Will take this further to The Financial Ombudsman Services snd advise others in my situation to do the same.”
