Animal Friends Reviews

Name: Animal Friends
Rating: 1.65

1.7 Rating 570 Reviews

15 %

of reviewers recommend Animal Friends

Company Reviews

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1.7

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Animal Friends 3 star review on 22nd September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What an appalling claim procedure this is two full sheets of nonsense questions then you have to have the claim reviewed. They are what I believe are called scamming basterds they take your money but won't pay out”

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Posted 2 years ago

“Been with these for years, my dog has now a heart murmur, I can't claim cos my excess is £100, so I haven't benefited st the moment, but plan to stay has my dog may only have a couple of years left, I shall let you know, if the cover what they claim, euthanasia if required, cremation and 300 to a new dog, I have a feeling looking at the reviews il be lucky”

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Posted 2 years ago

“Do not use. They try everything not to pay out. Avoid at all costs.”

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Posted 2 years ago

“Absolutely appalling service - 9 years of premiums paid to have our dog refused treatment on spurious grounds. We would have been better off putting the premiums into a savings account. They pose as a 'moral' company shame they don't act like one!”

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Posted 2 years ago

“rubbish firm. will be contacting the ombudsman. avoid”

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Posted 3 years ago

“Crikey wasted my money. They refused first dental claim for our Cocker Spaniel. As others have stated not good. My advice is don't believe the hype.”

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Posted 3 years ago

“I have twice tried to claim from my Animal Friends Insurance Policy and both times having spent thousands on treatment for my dog they have refused my claim. At the end of October 2020 whilst my dog was suffering from itchy skin the vet thought my dog had mammary lumps which could be nothing or could be cancerous and needed to be monitored with a view to being removed once my dog was well enough to cope with an operation. We then went into a lockdown and during the next few months I was at the time frequently trying to sort out my dogs skin condition (none of which was covered by my insurance and cost me over £3,000 in a years vets fees). In October of this year my dog's allergies led to her needing to be sedated to have her ears cleared after being on steroids etc and it was agreed we would do the lumps at the same time. I have been told that because the operation was 2 days over the 365 day period I first saw the vet my £1300 claim has been declined. Do not use this company they take your direct debit monthly and refuse all claims - they do not care about your animals.”

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Posted 3 years ago

“Appalling company in our experience - time and again, claims rejected. They'll do anything to avoid paying out. I understand from our vet that our experience is far from an isolated one, they're "blacklisted" by them whereby anyone unfortunate enough to have one of their policies has to pay themselves upfront, whereas more reputable policies are accepted pending claim (and direct payment less excess). Simply put: avoid these shysters at all costs, they're cheap for a reason.”

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Posted 3 years ago

“Can't give 0. Lost my dog after a short illness. Paid 250 in premiums. Paid the vet just shy of 600 for treatment. Received 140 for my claim. Never again will i consider this company.”

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Posted 3 years ago

“Would recommend this company, been very helpful on the phone when needed to speak to someone. Never had any problems in then paying out for a claim and especially for the recent one we have had to which is now a ongoing claim.. Thankyou and well done animal friends!!”

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Posted 3 years ago

“They ignored my claim for 5 months. Then they wouldn’t pay out for complications after a surgery. Awful customer service. They do not care about you or your pet. So not use”

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Posted 3 years ago

“Never ever use this company. They will find any excuse not to pay out on your insurance policy and go against what the vet says. I am going to the Ombudsman with my claim which they say is gum treatment yet my vet says its oncology treatment for unexplained lumps. Absolutely fuming with them and I am taking it all the way. They should be closed down!!!!!”

Helpful Report

Posted 3 years ago

“As a business owner, I tend to only leave good reviews for positive experiences as I understand the detrimental effect a review can have on a company. This is the first bad review I have ever written and I feel it is necessary because this is a company people trust with their pets health. I have recently moved from a ran down area with a lot of crime, in which I lived on a very busy main road. Temporarily, I moved into my parents in a quiet pleasant village. Animal friends used this as an opportunity to put the premium up (We have never made a claim) - which i thought was odd. Finally, getting the keys to my own house which is *250 yards!!!* from my parents house, i phoned Animal friends to change my address. I was told this has also affected my premium and the cost increased again. It was explained to me that the cost may have gone up due to the amount of claims in the area (which i cannot understand as it was considerably more dangerous where i was living at my original address) and another reason may be the cost for animal prescriptions. However - this time i wasn't moving district, i was moving 250 yards - the other side of the small pond in our little village. Animal friends clutch at straws and use any excuse to increase your premium - this meant I lost complete trust and i can only assume they will do everything they can to find an excuse not to pay out when needed. Therefore, I have cancelled my policy - not because of the increase - but because of the lack of trust & principle - this is not how to treat your customers! I am happy to pay more for the cover elsewhere.”

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Posted 3 years ago

“Absolutely shocking service, they say they insure your pet but by the time they take off the excess abs then an extra 20% for older dogs you get next to nothing back. They don’t care when you speak to them”

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Posted 3 years ago

“Disgusted been with this company since 2017 as soon as I need a claim for my dog they are making excuses to pay not happy going to take this Further”

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Posted 3 years ago

“My dog was diagnosed with salivary gland cancer and had a tumour removed 10/12/20. Said they would not pay out as she had a lump in her neck which as in fact panniculitus (spelling?). My vet had to write a letter to say they are not linked - second tumour removed in May - they are refusing to pay this. My policy has doubled in price and I have found out today that all her medical problems have subsequently been excluded from the policy. So I am now paying £17.99 per month for my 13 year old cross breed - outrageous company”

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Posted 3 years ago

“Absolute shambles!! My vets submitted a claim through Pawtal on 6th August.....after two weeks I contacted them as I'd heard nothing....said there was a query outstanding but they hadn't contacted me to resolve. Was advised they would progress claim. I've called since and now been informed that there was another query....again no contact from Animal Friends so the claim is in limbo. Said they would progress but still nothing. I have also emailed them over a week ago and nothing received back....they are not interested, terrible communication and I can see me having to fight to have my claim paid......absolute shocking behaviour.”

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Posted 3 years ago

“My advice- stay well clear of these clowns. It’s not even animal friends… that’s just a cover name. The actual company is Red Sands - and they couldn’t care less about your pet. It’s all about a money making business to them. They are rude and immoral.”

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Posted 3 years ago

“They have a disgusting attitude towards your pet AVOID THEM AT ALL COSTS!Shocking customer service and they have absolutely NO interest or sympathy in your pet!!!! I was told on day 13 at 10pm of the 14 day cooling of period when my cat nearly died of a very sudden and new illness that they would would NOT be covering his vet fees which was £1,000! And they wouldn't be covering any future illnesses either!!!! Was then asked "would I like to cancel my policy" absolutely disgusting, all Animal Friends care about is sales targets and NOT your pet!!!!!! I wouldn't recommend them to anyone ever!!!!”

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Posted 3 years ago

“Refused to pay out for MRI scan on 7th July 2021 only because puppy had a visit to vets on the 16th November 2020 after bashing into the closed patio door and causing temporary lameness, in other words like a pulled muscle. 6 months later she was taken to vets with bleeding nails and was recommended to have MRI scan as it could be neurological or osteopathic? Vet hospital wrote to Animal Friends saying the condition found has nothing whatsoever in connection with the 1st incident. They still refuse to pay because they say the policy taken out on 11th November was inside the 14 day cooling off period and is classed as 'pre-existing' condition! Had she not run into the door by mistake she would have not gone to the vets until June in the 1st place. If the vet had not printed out her full history by mistake, this claim would be valid as it is only claiming for MRI scan NOT the unrelated incident on 16th Nov 2020 Absolute thieves. I am so stressed out financially not to mention the fact my poor puppy may have to be put down at some point in the near future!”

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Posted 3 years ago

Animal Friends is rated 1.7 based on 570 reviews