Animal Friends Reviews

Name: Animal Friends
Rating: 1.65

1.7 Rating 579 Reviews

15 %

of reviewers recommend Animal Friends

Company Reviews

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1.7

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Animal Friends 3 star review on 22nd September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took my 10mth old cat to the vet because of diarrhoea, she was diagnosed with a virus and is being treated. When she was a kitten of 10 weeks she had a few days of diarrhoea, It wasnt diagnosed or treated. When I put in my claim to Animal Friends they have rejected it by saying she has a pre-existing condition!! What a disgraceful company. How they can boast about all the awards they have I dont know, perhaps its the award for letting down its customers!!!”

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Posted 8 years ago

“Only giving 1 because I can't give 0. Will do anything to get out of paying out as many other reviews advise. Would not pay out for my visit to emergency vets. Was told more or less my dog would need to have been dead or dying for payment to be made. They should be ashamed to suggest they are animal friendly! It's nothing short of a scam”

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Posted 8 years ago

“What a scam this company is! I would urge everyone to steer clear from this company. I had insurance with them for my cat for last 8+ years. When we bought our kitty, he came with this insurance so we didn't think of looking into company further and simply continued with it. The premiums kept going up every year by a very small amount. Started at around £16 in Central London. 2014 my kitty got ill and was hospitalised. The vet was dreading to claim the money from this company as they have a bad reputation. I looked into switching the insurance company but I couldn't as it was after the illness was diagnosed. Anyway they did claim from the insurance and it all went well. After a huge claim the premium went up by approx. £10.00. End of 2016, just before the new year, my kitten had to have a bladder surgery and stones removed, so he was hospitalised for a few days. We claimed from the insurers again and all went well. We did move from Sutton to Holloway recently so I have changed the address with insurers as well. The next thing I know is the premium went up to £55.00 pcm on Jan 11 due to a very dangerous (!) area we live in (I lived in a central London previously and for whatever reason it was not dangerous - Bloomsbury is one of the more expensive areas and surely the vet fees are much higher there than Holloway!), also my cat is purely indoor car so he is not allowed to go outside and all the vets can confirm that (Insurers do not care about that!). So I accepted this and just carried on... 22/02 yesterday I have received the renewal documents and received the shock of my life - premium is now !£130.00!!! Yes we did make a claim which was settled on 11/01 (the day we received the first increase), but I could not believe that the premium gone up by 236%!!! So I urgently called up and was told they can only tell me the general factors why the premiums may increase but they do not have the information of the exact increase, exact factors and exact breakdown. I asked to speak to a manager and was told exactly the same. I was told that underwriters decide this and they go by what underwriters tell them! I asked to speak to underwriters and so I was told they are based in Gibraltar (funny that) and they cannot provide the contact to me. So basically they are ripping me off because someone said they can with no clear explanation what so ever. If you thing they are non profit organisation you must be dreaming! The underwriters are based in Gibraltar - that is one way of not paying the taxes! The owners (apparently animal lovers, husband and wife, Mr and Mrs Fairfax) are worth around £4mln net each! This is a joke. I am taking this further and I would everyone to look into switching the insurance to other providers. There was always a reason why all the vet institutions were so against this company. I have read now read many awful reviews and am disgusted! I wish I knew this 8 years ago. I an taking this further for the sake of all the people and their little pets who have been and will be scammed by this crappy company! I am sure we will speak very soon again Animal 'Friends'!”

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Posted 8 years ago

“This company will do everything they can to get out of paying a claim. Dont be attracted by low premiums they dont pay out. My dog was knocked down and have refused my claim sayibg i did not hold onto his lead tighly enough.”

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Posted 8 years ago

“Unfortunately they will do absolutely anything to get out of paying a claim. They will review a pets medical history and determine that most things relate to a pre-existing medical condition. Do not waste your money with this company.”

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Posted 8 years ago

“Would not recommend , decided to change to Animal Friends as it was a charity .Poor experience with my 11 year old dog ,they tried every option not to pay out and claimed to make out my dog had an existing condition but had just been diagnosed with the long-term condition!”

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Posted 8 years ago

“I insured my two elderly cats & chose Animal Friends most expensive policy option. When my eldest cat was ill, they refused my claim, stating that 'weight loss' was noted on the vet's record prior to commencement of the policy with them. They then proceeded to preclude ANY illness which could be associated with weight loss, which was pretty much everything. My vet contested their decision in writing & they agreed to pay out. They also reversed the preclusions. I am disappointed that I had to go through this harrowing experience. You don't need this additional worry when your pet is sick. You pay insurance because you care about your pets. 'Animal Friends?' I don't think so. They claim to give x amount of money to charities which is all well & good but their loyalties should lie with their policy holders.”

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Posted 8 years ago

“My advice would be DO NOT USE ANIMAL FRIENDS INSURANCE! I have had a policy with them for five years now and they have attempted on multiple occasions to not pay out for my dog’s long-term condition based on technicalities that take days to resolve. Due to this my dog’s treatment has been delayed and postponed while they take days to investigate minor issues that they claim may completely invalidate my cover. If you love your animal and want the best treatment, cover and care I recommend that you choose another insurance provider that values customer service. This company has managed to turn and emotionally distressing time for me into an unbearable situation that I would not wish on anyone else. Please choose wisely.”

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Posted 8 years ago

“Cannot recommend. They will examine your animals medical history to see if there is the slightest get out from meeting a claim. Tried their utmost to avoid paying out for my dogs cruciate ligament. Finally got paid after intervention from 3rd party senior vet. Having paid out they immediately placed restrictions on the policy against any further cruciate surgery and also tumours as my dog had a small fatty cyst removed during the anesthetic. Very little cover left now/”

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(Pet Insurance) - Posted 8 years ago

“Exactly what you want from an insurance provider: very clear information, no jargon and quick response.”

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(Pet Insurance) - Posted 8 years ago

“very pleased”

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(Pet Insurance) - Posted 8 years ago

“Very easy to purchase. Luckily I haven't had to make a claim so can't comment on that”

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(Pet Insurance) - Posted 8 years ago

“Policy is not what it seems. My vet wanted me to make a claim as she sed I would probably be covered but after ringing to inquire I found I wasn't”

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