Animal Friends Reviews

"I've read the poor reviews on here and I am sorry for the negative experiences. My own experience is different, our boy, George, an eleven year old Bichon Fris\u00e9, snapped a cruciate ligament earlier this year, we were devastated when we were told the cost of putting him right and frankly didn't know how we were going to mend him.\r\nAlthough there was considerable cost to us the insurance paid 80% of the bill, the vets were brilliant liaising directly with the insurance via their portal and left us to concentrate on George and not worry about dealing with admin issues. I have given 3 stars, I would have given more but there was an issue which irritated me. and that was was the fact that in eleven years we had never claimed, but because George is getting older, they load the payments, hence my contribution of over \u00a31000. George is obviously worth every penny but I did feel that we were being penalized because of his age."

"Crikey wasted my money. They refused first dental claim for our Cocker Spaniel. As others have stated not good. My advice is don't believe the hype."

"I have \u2018superior\u2019 policies for each of my 4 cats. I have never submitted a claim until recently when my cat had to have emergency surgery for an abscess. Animal friends have refused my claim as they have regarded it as dental treatment. Looking at reviews, it seems they always find find a way to get out of paying out for claims. They refer to their terms & conditions, however this information isn\u2019t in your policy. Us pet owners take out insurance to cover the costs of unexpected accidents or illness, however you will not get this reassurance with Animal Friends. I\u2019d advise you to look elsewhere or save the monthly premiums instead. I will be cancelling my policies & will be writing to this ombudsman. Very disappointed."

"2 years ago I decided to look around for cheaper pet insurance for my dog who was 13 years old at the time. I chose Animal Friends as the price was much lower and policy cover seemed to match my previous insurer. Sadly around 18 months after I took out my policy with Animal Friends, my dog became ill, and despite both the emergency out of hours vet, and my regular local vet both confirming he had no previous medical issues, even providing copies of his health record, Animal Friends somehow put this down to a \"preexisting condition\" and therefore not covered by the policy, therefore refusing to pay out on the claim. Am devestated as had to have my pet put down 2 weeks ago, I'm not saying the outcome would have been different if Animal Friends had payed out on the claim, maybe I could have had further tests done, but it is more the fact they showed no compassion or support and just refused to deal with myself, or my veteniary practice in trying to resolve the dispute, adding more stress at an already difficult time. Lesson learned not to go with cheap insurers but stick to someone you can trust. Only posting review as seems so many have had similar experiences and hope that either Animal Friends will review their method of dealing with claims, or people will go elsewhere for insurance."

"I was with animal friends for 3 months when my cat got run down. I had only paid \u00a315 to them in that 3 months but they paid out over \u00a3800 for treatment without any hassle or waiting, I was very grateful at such a worrying time. My premiums only went up \u00a32 the following year, so far my experience with them is nothing but positive."

"You said my cat is pregnant cause she\u2019s been fat with skinny legs for ten years now... then make me wait for a response when I\u2019m \u201cfirst in queue\u201d..\r\nscam!!!!"