Animal Friends Reviews

Name: Animal Friends
Rating: 1.65

1.7 Rating 579 Reviews

15 %

of reviewers recommend Animal Friends

Company Reviews

Questions

Metrics

1.7

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Animal Friends 3 star review on 22nd September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently lost our beautiful Staffie Mia and all I can say is that we had no hassle whatsoever in claiming or Animal Friends settling the bill at the vets they made it easy for us at a really difficult time all I can say is Thankyou”

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Posted 7 months ago

“Efficient, pay quickly, Rufus has an allergy and has to take a tablet every day, insurance does go up every year but not too much so far very happy!”

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Posted 8 months ago

“We have insured our pets with Animal Friends for years now and their service has been wonderful. Their new Pawtal system makes resolving claims very simple. Just pay the excess of £99 to the vet, and all claimable illnesses or accidents will be paid for direct to the vet without the owner's outlay upfront.”

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Posted 8 months ago

“Get the money into my bank within 5 days of a claim that is exactly what you want”

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Posted 8 months ago

“Made life so much easier by a non fuss action looking after our cat. Last thing you want when dealing with a problem are hiccups , excellent company to deal with”

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Posted 8 months ago

“I have been with Animal Friends for many years and I have never had an issue with any of my claims. Having 2 terminally ill dogs they are on several medications a day, they need to have blood tests 3 times a year and with all the different illnesses they have a lot of claims go through. It’s a fast process and a very quick payout usually within 4-5 days of excepted claim. All staff are courteous and very helpful. I highly recommend on the above only. Costs before a claim are very low but once several claims are made it does increase but all insurances increase once you make a claim. 5* for this company”

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Posted 10 months ago

“We have made 3 claims on this insurance, quick and easy and payment in the bank within 3 days, no problems at all.”

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Posted 2 years ago

“We have made 3 separate claims, all dealt with very quickly and money in account within one week, very efficient.”

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Posted 2 years ago

“Great people !!”

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Posted 2 years ago

“I have all my cats and dog insured with animal friends. I do think you have to be very careful when taking out policies. If you’ve claimed the maximum one year and only have an annual policy limit on that condition then you’re not going to claim again on the same problem if you have claimed up to the limit on that condition. Therefore I always go for the more expensive lifetime condition and annual limit per condition. So if a cat gets diabetes and has a broken leg in one year you can claim £8000 (minus excess) if you have a £4000 limit per condition. Once the policy renews if there is still a problem with the broken leg you can claim in the new policy year (once again minus tge excess for new year). As for the diabetes that will be covered for up to £4000 per year for its lifetime. With my Arthur passed away five years ago he had four condition after his immune system collapsed following his sixth booster. Ultimately they paid out not far of £15,000. Similarly last year my 12 year old Thomas has pancreatitis which he suffered from for at least 5 years. They paid out each year and during the last year they also paid out for another condition when his back legs went. Once you reach the age of 8 I had to pay 20% of the costs. Make sure you know what you are insured for. don’t get blinded by going for the cheapest rate and the lowest limit in terms of what is covered. It’s quite common for insurers to now charge you more once a cat or dog reaches 8 years old and most insurers do not cover dental. I believe Petplan are probably the better ones when it comes to pets getting elderly but then starting off with Petplan is quite expensive. Ironically you get what you pay for”

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Posted 3 years ago

“Would recommend this company, been very helpful on the phone when needed to speak to someone. Never had any problems in then paying out for a claim and especially for the recent one we have had to which is now a ongoing claim.. Thankyou and well done animal friends!!”

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Posted 3 years ago

“Always paid quickly via pawtal. Very happy.”

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Posted 4 years ago

“I was with animal friends for 3 months when my cat got run down. I had only paid £15 to them in that 3 months but they paid out over £800 for treatment without any hassle or waiting, I was very grateful at such a worrying time. My premiums only went up £2 the following year, so far my experience with them is nothing but positive.”

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Posted 4 years ago

“I am very happy with the service my dog had a operation on his eye the vets was not going to except my insurance untill they realised it was through paw tall operation was done and was a success and my insurance never went up really happy customer”

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Posted 4 years ago

“Paid out for TPLO surgery with no questions or issues at all. I would say if taking out insurance make sure you do tell of any vets visits, it won't necessarily put your insurance up, but logs whatever was treated.”

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Posted 4 years ago

“Thanks Animal friends, We had no problems with our recent claim and the dog is recovering nicely thanks after the op. Yes we paid an excess and yes you took a percentage away because of my dogs age but hey any one reading this wouldn't expect not to pay excess on car insurance and even car break down cover has age related restriction and enhanced premium so give them a break, that's how insurance works if you want to complain about your excess charge may I suggest that you read your policy first. we have no problems with your cover Thanks Again. By the way if you are going to complain at least show your colours and tell us who you are.”

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Posted 5 years ago

“I knew that I had to pay an excess and 20% of the treatment, but the remainder of the vets bill is on the way to my bank, so 5 stars are deserved....”

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Posted 5 years ago

“Fantastic service. Great value, helpful and efficient with claims. And a lovely and moving condolence card when our beautiful boy went to run beyond the clouds.”

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Posted 5 years ago

“I’ve had nothing but good experiences with animal friends, they were very helpful and empathetic when my dog was very unwell and needed treatment. The whole process was easy and stress free, I highly recommend this company and can’t thank them enough for their help in such a difficult time”

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Posted 5 years ago

“Animal friends really know what they are doing and provide excellent customer service”

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Posted 5 years ago

Animal Friends is rated 1.7 based on 579 reviews