Autosaint Reviews

Name: Autosaint
Rating: 2.23

2.2 Rating 498 Reviews

30 %

of reviewers recommend Autosaint

Company Reviews

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Metrics

2.2

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Autosaint 1 star review on 22nd April 2021

Clare

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service by Amii, it was quick and simple, no hastle what so ever!!”

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Posted 5 years ago

“Never had to wait long on the phone for customer service. Great communication. Frequent updates on driving which is helpful in order to avoid being fined. Just a bit expensive”

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Posted 5 years ago

“Jack was a great help. One of the best people for the company working what a great asset!!”

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Posted 5 years ago

“Bobby was extremely helpful by giving me a discount to my new insurance renewal. She took the time to help me out with is excelled customer service and would recommend to anyone. She managed to match and better the price of another insurance company which is brilliant!”

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Posted 5 years ago

“very helpful and friendly. Good quote for car insurance”

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Posted 5 years ago

“Bobby was very helpful in making sure she could beat any other quotes I gave! Thanks for your help!”

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Posted 5 years ago

“Bobbie was very helpful with helping me get insurance for a new driver. Very happy with the service. I would definitely recommend.”

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Posted 5 years ago

“insured car. paid in full. car deal fell through on collection date. so phoned up to cancel a few days later got charged £68 pound for the pleasure. rob dogs”

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Posted 5 years ago

“I've had the same complaint for 3 weeks now, nothing being sorted staff are unhelpful and useless and the people that fit their black boxes to the cars are even worse, rude and nasty. I'm disgusted. Will be cancelling my insurance and going somewhere else, I recommended everyone to stay well clear from them both!!!”

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Posted 5 years ago

“Like many of the other posts on here, dashboard scores fine for a week and then dropped dramatically even when car not used for a couple of days. When contacted, unable to explain why the dip in score!! Also when on compare sites it only asks month and year car bought, when you go onto auto saints website this prefixes it as the first of the month...no problem you would think, but because I didn’t notice this and change it to the exact date I bought it. I was charged an extra £250! Seriously people do not be taken in by this company! They are rip off merchants! The 5 star reviews are bull!”

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Posted 5 years ago

“There are hidden costs which they don’t make clear at all. I’m going travelling tomorrow and have worked hard for months to save up, and didn’t realise they would charge me £230 in total to cancel. I was told when I mentioned cancelling when renewing my insurance that the fee was £60, but that doesn’t count anything else, only the cancellation fee itself so, yes, essentially they lied. £230 is a weeks worth of income for me which I worked long hours for so this was very hard to pay! In fact it costed more than what 3 weeks of nice accommodation in Bali cost. Also they never informed me that if you don’t cancel your insurance at least 5 days before your next monthly payment, they will still charge you for the month after your cancellation date! Really bad in my opinion.”

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Posted 5 years ago

“I took out a monthly insurance agreement as a young driver with a box fitted in my car. Upon cancelling I was made to pay a large sum of money which can apparently fluctuate day to day depending on the rate. For a young driver this should be made very clear when opening the policy as It was not made clear when opening the agreement. Just very miss leading , more like entering. Credit agreement rather than a normal insurance policy☹️”

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Posted 5 years ago

“Guy I spoke to on the phone was very helpful, decent price and very informative”

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Posted 5 years ago

“After checking my daughters dashboard all week and trying to work out why the dashboard was showing such a high score (in 2 and half days) and then twigged that something wasn't right......Good old Google sent me to this review page and then i realised after reading all the reviews that its a big old con. Some of the reviews are laughable how autosaint are bluntly ripping people off. Thanks to all the reviewers who wrote a review on here to inform people like me. I cant work out how GoCompare can let a company as bad as autosaint advertise on there website - shameful Thanks”

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Posted 5 years ago

“The Sales part was quite good they were easy enough to deal with and the premiums are fair The Customer services team are under trained and unprofessional, they spend most of their time moaning about having to deal with a call and being audibly upset that the other team put a call through to them”

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Posted 5 years ago

“Very good”

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(Car Insurance) - Posted 5 years ago

“Ok so I have been with autosaints for about 1.5 years. The company is decent if your just doing low city mileage across the years HOWEVER if by any chance you manage to exceed the mileage limit arranged, they will charge unrealistic prices for additional mileage. My only choice is to cancel the policy in which they charge a £75 admin charge, admin charge for what? doing your work?. Honestly, stay way whilst you can, pay a bit more and enjoy better customer service.”

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Posted 6 years ago

“Wrist insurance company in the world, don't ever go with them. They are a total rip off not even insurance with them and they took my out my bank. Terrible terrible insurance”

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Posted 6 years ago

“PLEASE DO NOT GO WITH AUTOSAINT. They are 100% a scam company just trying to make a profit off cancellation and admin fees.”

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Posted 6 years ago

“DO NOT INSURE WITH THEM. Just paid over £400 to buy extra miles as we had miscalculated my daughter's mileage for the year. We misjudged it as at the time she'd just learnt to drive, was still at school and hoping to go to University thereby not driving much. Circumstances changed and she started a full time job. Has now gone over original estimated mileage. Just paid near-on £500 for extra miles. I tried speaking to Customer Service - no such thing. The lady said my daughter would have been given 14 days to buy extra miles - the policy isn't cancelled immediately. (oh hooray!) I asked what if she had no money and nowhere to get it from? The answer - she would basically have had to give up driving until she could afford the miles. Eh? Isn't that the most ridiculous thing you've ever heard. So my daughter would have lost her job too? I'm furious and so wish i could turn back the hands of time. DO NOT BE FOOLED BY THE "CHEAP" INSURANCE. You'll pay extra down the line.”

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Posted 6 years ago

Autosaint is rated 2.2 based on 498 reviews