Autosaint Reviews

Name: Autosaint
Rating: 2.23

2.2 Rating 498 Reviews

30 %

of reviewers recommend Autosaint

Company Reviews

Questions

Metrics

2.2

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Autosaint 1 star review on 22nd April 2021

Clare

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst Insurance Company ever! Money grabbers 100%! They take advantage of young drivers who don’t understand how insurance works fully to get the most money out of them and make them feel as if they have no other choice. Changing my car from a group 7 insurance car to group 1 costed me £350 absolutely ridiculous when the new car is cheaper to insure. Lost half of what I paid for in insurance (paid for the year) in less that 3 months? Does not make sense. Strict rules such as lowering the score if you drive at night. They don’t take into account the age of the car when judging the breaking and acceleration of the car so your score decreases. Just horrible horrible AND to top it off it’s going to take me 30 days to get my money back!”

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Posted 5 years ago

“They are terrible, bad value, the black box is impractical and they don't send you any warnings before you come to the end of your milage, the extra miles are extortionate and they are theiving a**holes”

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Posted 5 years ago

“Very good customer service From debbi from autostaints”

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Posted 5 years ago

“Phoned to add amendments to my daughters car insurance, Josh was very helpful & got us a great deal. The only downside for me was I should have checked how much to add commute when we set up the policy 2 months ago as it could have possibly saved me some money. But very pleased with the overall cost & customer service.”

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Posted 5 years ago

“I have already been with Autosaint for my first year of driving and today I renewed my insurance for my 2nd year with them. I spoke with Kim from the renewals team and she just made the whole process so simple for me, she was absolutely wonderful and a credit to the company. She made the whole process so easy for me and explained everything in ways I’d understand as I have absolutely no clue about insurance terminology. Thank you Kim!”

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Posted 5 years ago

“Very useful and friendly customer service. Debbie was especially helpful with my query this morning.”

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Posted 5 years ago

“Called today to confirm my first policy details, and spoke to Amii. She was so helpful, patient, polite and kind, explaining everything so clearly. Very pleased. Thank you so much.”

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Posted 5 years ago

“Called today to confirm my first policy details, and spoke to Amii. She was so helpful, patient and polite, explaining everything very well. Such a great service. Very pleased, thank you so much.”

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Posted 5 years ago

“I spoke to Jason twice regarding my car insurance renewal. Jason was absolutely brilliant and explained everything very clearly. I will be asking if Jason is still at Autosaint next time round!”

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Posted 5 years ago

“Autosaint has been very helpful and supportive with being my new insurers. I have had troubles with my previous insurer yet Autosaint has worked to provide a great service in helping me deal with this! I highly recommend this insurance group! Very helpful and understanding staff! Thank you!”

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Posted 5 years ago

“Received a text to call the insurance company as my son was approaching his mileage limit on his car insurance. The operator, Katie, was really friendly and helpful and gave me all the information I need to make an informed choice about how much additional mileage to purchase.”

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Posted 5 years ago

“I spoke to Bobby regarding car insurance for my 17 year old daughter. It's not the easiest thing to sort out, but Bobby explained everything really well, which enabled me to take out the policy straight away. Excellent Service. Thanks...”

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Posted 5 years ago

“Very polite and kind and helped me straight away! Thank you Katie x”

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Posted 5 years ago

“i was greeted by by a warm hello by a woman called debbie, who was very happy to help me without a fuss and a lot of explaining to do, she was very efficient and sorted my issue straight away, thank you very much”

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Posted 5 years ago

“Very helpful woman, friendly and informative. Ran through all policies and procedures. Great work”

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Posted 5 years ago

“Called and spoke to harriette who helped me sort out my documents. Quick and helpful”

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Posted 5 years ago

“Spoke to a lady called Georgia. Very friendly and helpful.”

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Posted 5 years ago

“Spoke to a lady called Sharna who was beyond helpful and gave me a very good price I'm more than happy”

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Posted 5 years ago

“Had to call to sort out payment. Spoke to a very polite and helpful person (Debbie). She was honest and helped me sort my issue”

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Posted 5 years ago

“Luke was polite, informative and helpful”

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Posted 5 years ago

Autosaint is rated 2.2 based on 498 reviews