AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.44

2.4 Rating 1,011 Reviews

37 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

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“Do not use. Horrendous customer service.”

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Posted 6 years ago

“axa not sorting anything put”

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Posted 6 years ago

“After phoning with a problem they did everything to help sort. Thanks.”

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Posted 6 years ago

“AXA's Claims staff are shockingly bad at their jobs or the department is just ridiculously understaffed - it took more than 9 months for them to deal with one claim and over 6 months to deal with another. Refuse to provide a courtesy car for repairs even though I was entitled to it under my policy, lied about witnesses not sending statements and sending allegations to Third Party insurers. The department is supposed to be open from 8-5 Monday to Friday but you still get an out of office message when trying to call after 8am and you have to wait at least 40 minutes just for someone to answer the phone. Worst customer service experience ever!”

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Posted 6 years ago

“i was trying to report accident they are not taking the phone i think it should be 24 hrs service..seriously this company is amazing”

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Posted 6 years ago

“had renewal of my car insurance ,went on comparison site site and found it £200 cheaper ,,,,,,, SHAME ON YOU AXA russell j chedzoy you customer for 3 years”

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Posted 6 years ago

“I bought extra insurance from Axa in order to hire a car from malaga airport. When i arrived in Malaga, i was told this insurance was no good and i had to buy their insurance at a cost of £260. Thus the axa insurance was " useless " . No pay, no car was their answer. I contacted Axa and ryanair and the answer I have received is "sorry, nothing we can do" so why are they selling these policies if they are useless. I am an oap, the Ryanair flight was delayed due to snow, I was stranded with no car, and i am very cross that this is allowed to happen and no one cares.”

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Posted 6 years ago

“gr8 prices and easy to get round site all information good”

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Posted 6 years ago

“Made a small genuine claim for a stolen bag on holiday, AXA have put every possible obstacle in the way, we have complied with all requests including sending photographs of myself and my wife wearing the stolen sunglasses on previous day, as proof of ownership. Now they want receipts for everything in the bag, and the bag itself. This is not only impossible (some of the items are 3 or 4 years old, and the receipts long gone) but also a highly unreasonable expectation for an insurance company to have.”

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Posted 6 years ago

“I am trying to sort out an existing claim however it's over an hour on hold every time before phone gets answered (if it does indeed get answered) you dread phoning them. Awful!!!”

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Posted 6 years ago

“i had public liability and damaged a very expensive whilst fitting it (4000 ponds) and they found loop hole not to pay out . Why is this allowed even the lady who told me I was not insured agreed they were robbing me and a lot of other people but they are the claims department not the insurer. This is my first claim in 18 years of self employed plumbing .”

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Posted 6 years ago

“Bought travel lnsurance made a genuine claim for lost or stolen purse on july2015 , claims person made every excuse not to pay the claim and even said to my wife if she had a photograph of her with her purse in it ,what a joke ,who has a photograph holding up their purse.”

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Posted 6 years ago

“Won't allow mudflaps on a white painted car to protect the paintwork. "Modification"”

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Posted 6 years ago

“Awful service, would never ever use again”

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Posted 6 years ago

“Absolutely horrendous company! Wrote my car off on 16/2/18, called to offer me a settlement which we accepted immediately, called today 1/3/18 to follow only to be told they've changed their mind and HALVED the settlement offered!! John Daly was rude, arrogant and couldn't have cared less, have had no choice but to go to the financial ombudsman, especially as we were already accepted £300 less than the cost to replace the car. Great insurance if you don't ever need to claim, but if you do, don't expect to see very much without a fight!! Back to RAC who were AMAZING when my car was stolen several years ago.”

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Posted 6 years ago

“Axa seem fine until you try phoning them then they don’t answer. Have just been on the phone 25 minutes, dreadful music, continually interrupted by a voice telling me it would be answered soon. Gave up. They handled the claim well initially but now They will not get information which might be of interest to them. You only find out how good an insurance company is when you need them. I now know.”

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Posted 6 years ago

“Trying to contact liability department after a clear cut case where third party was on the wrong side of the road and smashed straight into me to get confirmation that I'm not at fault. Currently been on hold for almost 2 hours, yesterday 1 hour and no answer, Monday 2 hours and no answer. No replies to my emails either. Rubbish customer service and would recommend avoiding AXA at all cost.”

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Posted 6 years ago

“Leakey roof after storm damage. You would think the house insurance would cover it or the bricks and mortar, we had both with Axa. Nope, never answer the phone and couldn’t even get them to answer the emails or letters we had written. Might as well of thrown the insurance money out of a bus window.”

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Posted 6 years ago

“Put a claim in 5 weeks ago,hit a gate post in the snow but I'm fully comp. so dead straightforward, the approved repairers responded within 24hrs, I've now spent just as long trying to get a decision from Axa as to what they're going to do. No chance of them answering the phone, the only time I got through a little girl in an office told me they'd authorised the repair but that was not true. No idea what to do now.”

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Posted 6 years ago

“for claim car, insurance Minimum six months can go up to 10 years.”

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Posted 6 years ago

AXA Insurance is rated 2.4 based on 1,011 reviews