AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.41

2.4 Rating 1,049 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

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Metrics

2.4

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 16th April 2025

Anonymous // 01/01/2019

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“Good price for my vehicle insurance but they refused to provide letter confirming my no-claims as a named driver. They claim that they only provide such letter for main driver. Apparently this is their policy. Would keep away if you are trying to earn some no-claims as a named driver.”

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Posted 6 years ago

“easy to use website, speedy service and excellent communications.”

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Posted 6 years ago

“Just went to make a claim with AXA for a cancelled trip and apart from having to wait 4 weeks just for a response after chasing them they have had us jumping through hoops for a small claim which i have ended up having to give up on, have been with them for over a decade with only 1 claim for hospitilization in Canada 3 years ago, again a painful experience claiming back medical expenses then too, as my annual insurance is part of a Lloyds bank package deal, I am now not just looking to move my insurance but am also looking to move my business to a different bank as the travel policy is not worth the paper it is written on, therefore beware if your insurance is backed by AXA!!”

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Posted 6 years ago

“Having had to make two claims was easily dealt with however there was a distinct lack of communication from them, which led to me running up my mobile phone bill trying to contact them.”

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Posted 6 years ago

“Easy to use and quick response for car quotes for monthly or annually payments”

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Posted 6 years ago

“Too expensive”

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Posted 6 years ago

“This travel insurance is the worst thing EVER. You would be better off chopping your arm off in a travel emergency than using AXA. They A) give you misleading and incorrect advice from the outset. B) bounce you around for months C) do everything humanly possible to avoid paying you out D) conflicting information depending on who you speak to They are the definition of corporate greed and companies trying to screw hard working people so they can make profit. The worst company ever, putting us into a difficult financial position thanks to their slack behaviour.”

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Posted 6 years ago

“Great company and customer service, always happy to help and is amazing how easy you can change everything online without having to call them every time.”

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Posted 6 years ago

“Very happy with the rates”

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Posted 6 years ago

“Easy to complete forms”

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Posted 6 years ago

“I must admit axa is the worst insurance company in north ireland , I just can't believe the lies I was told , and went you ask any questions they our just ingore and told they dont no any answer I put a complain in again one of there employee and it has just been blanked surely there is something that I can do about it, your policy is not worth anything to you our them all they want is your money, I was not ask one question about the accident I had, but was told 21 weeks later they were not paying out after Being told it was settle 7 day early please don't use this company”

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Posted 6 years ago

“AXA were very good and I wanted to stay with them however my renewal for my car was £150 more then last year and £220 more then the cheapest for the same service. When will the insurance companys play fair with us customers and stop making us change every year or so”

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Posted 6 years ago

“I had a car insurance with them and is very good company”

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Posted 6 years ago

“Competitive premium and dealt with a recent claim quickly & efficiently”

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Posted 6 years ago

“Just had to make a claim and axa made it so easy all sorted in 7 days , well done axa”

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Posted 6 years ago

“WARNING - don’t insure with AXA. Not worth the paper it’s written on. They have zero ethics and have worked out a way to print money from conning people into thinking they are buying a true insurance policy. What you are buying is a simple ‘get out of paying’ policy and nothing more.”

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Posted 6 years ago

“Be aware and stay away from this company. I was in involved in an incident over 12 months ago, simple case, no dispute, no injuries. The claim has still not been settled and now I have received a county court claim forms in the post! AXA don't want to know, impossible to get hold of anyone, being kept on hold over an hour every day only to be told the person who I need to speak to is not available and they would phone me back. Of course nobody has ever rung back despite me phoning them every day for a week now. As I cannot afford to make the payout myself I am expecting a CCJ to land on my doorstep shortly. All because Axa cannot do a simple job they are paid to do. It's disgracefull, please please do not ever take out any insurance with them.”

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Posted 6 years ago

“If you just looking for an data to be appeared in insurance database and cheap(may be?), yes may be this is the choice. But a proper car insurance when you need it? NO!!! got hit and run by someone on 21/04/2018, still waiting to sort it out. Average Email reply time 4-8 weeks for a single question! Which it affected my insurance renewal, my family joint insurance, company insurance. DESERVE NO STAR. Stay away from them.”

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Posted 6 years ago

“The did my car insurance at a good price”

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Posted 6 years ago

“It started when I had to make a claim after someone hit my car. Trying to make telephone contact is atrocious, being on hold for an hour at a time and no one offers to ring back. Will not renew next year.”

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Posted 6 years ago

AXA Insurance is rated 2.4 based on 1,049 reviews