AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.41

2.4 Rating 1,050 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

Questions

Metrics

2.4

Based on 1,050 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 22nd April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very sorry for the claim I made the first one in 30, years for a accident. The person we spoke could not of been more helpful everything went so smoothly therefor I did not need a courtesy car I only had to wait four days. Thank you very much. Yours Sincerely J. Pickford.”

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(Car Insurance) - Posted 10 years ago

“Last summer I was involved in a little incident, I mentioned it to Axa, and they informed me if help was needed to get in-touch with them. As it turned out the incident came to nothing. But it was nice to know that help was there if I'd needed it.”

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(Car Insurance) - Posted 10 years ago

“I haven't really used them but asking for my proof of no claims for my new insurance wasn't a problem. Prompt proffessional reply.”

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(Car Insurance) - Posted 10 years ago

“I had an exidant on the 20th of April 2014, Unfortunately the case still hasent been resolved!!! SAY NO MORE.”

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(Car Insurance) - Posted 10 years ago

“I have been very pleased with my insurance company. I rang to change my address and name and was repaid money as the area I now live is low risk .it was wonderful.”

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(Car Insurance) - Posted 10 years ago

“I have saved 50% on my last insurer with this company. I also now have their home insurance again with big savings and will be changing to cover my breakdown service as yet again saving so much money. Easy to alter things on line when changed my vehicle with still exceptional value for money ,just small payment made by card to cover small increase in cover for new vehicle.”

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(Car Insurance) - Posted 10 years ago

“as an 85-yearold i am not very good on -line but with a little bit of help from a friend i did manage reasonably well. I have managed to print the documents with a little bit of help, but oh how i do miss being able to do it all by royal mail !!!”

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(Car Insurance) - Posted 10 years ago

“very happy with axa at this time we will see how thay respond if i need to clame but at this time im very happy.”

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(Car Insurance) - Posted 10 years ago

“Easy on line account to deal with but did not make a claim so unable to say for sure how good they are.”

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(Car Insurance) - Posted 10 years ago

“Good customer service from the call centre and it's easy to locate and print your documents online. Luckily I haven't had to make a claim so can't comment on the most important part of car insurance.”

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(Car Insurance) - Posted 10 years ago

“I love the way Axa is so available online any changes you need to make takes a couple of minutes,Their web site is very user friendly.”

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(Car Insurance) - Posted 10 years ago

“I have been very pleased with axa .I had a claim after an accident but there was no quibbles at all . I would definitely use them again.”

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(Car Insurance) - Posted 10 years ago

“No probs good policy have to see what the renewal quote comes in at to see if I stay with them for another year or change.”

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(Car Insurance) - Posted 10 years ago

“Quick and easy to use.”

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(Car Insurance) - Posted 10 years ago

“Happy with cost of policy & service provided so far. .”

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(Car Insurance) - Posted 10 years ago

“Excellent in everyway.”

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(Car Insurance) - Posted 10 years ago

“Axa commercial policies are more realistically priced than many of their well known competition !”

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(Van Insurance) - Posted 10 years ago

“very competitive price, clear documents.”

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(Home Insurance) - Posted 10 years ago

“No problems with this insurance company at the date of this review.”

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(Car Insurance) - Posted 10 years ago

“Providing proof of No Claims became very difficult on line mainly due to AXA's lack of clarity in their communications.”

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(Car Insurance) - Posted 10 years ago

AXA Insurance is rated 2.4 based on 1,050 reviews