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AXA Insurance Reviews

2.4 Rating 1,050 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

2.4

Based on 1,050 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 22nd April 2025

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AXA Insurance 4 star review on 31st March 2025

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AXA Insurance 2 star review on 21st January 2025

AXA Insurance 1 star review on 26th October 2022

6

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will renew with AXA again in may”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Had no problems with AXA, and also got a good quote off them.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Really helpful with a very quick pay out after my accident excellent”

Helpful Report

(Car Insurance) - Posted 10 years ago

“no hassle looking forward to 2nd year quote”

Helpful Report

(Car Insurance) - Posted 10 years ago

“My window screen needed replacing due to a stone chip, my policy stated that an excess of 75 pounds would apply, not a problem as most policy's require this but it turned out if I went ahead and claimed my years no claim would of been frozen, so for a 75 pound window screen claim I would of lost a whole year which I think is very unfair and is also making me think of changing insurance companies this year”

Helpful Report

(Car Insurance) - Posted 10 years ago

“NO PAPERWORK IS SENT TO ME. NO COMMUNICATON I HAVE TO CHECK WHEN MY INSURANCE IS DUE.”

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(Home Insurance) - Posted 10 years ago

“No problems”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Kept me informed on what was going on . And sorted courtesy car out quickly. Can't fault.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Simple and straightforward.”

Helpful Report

(Home Insurance) - Posted 10 years ago

“i made a good choice this time last year to choose axa and providing the price is good for next year insurance we will stay for another year.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“axa is a poor provider in the way you get your documents, you have to download them yourself even though you tell them you are not computer literate. they are not interested they just want your money,. I will not go with tem again”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Like any insurance you hope you don't have to claim so i'm lucky and would hope to get good service from such a named company if I did claim.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“As on-line insurers go I found Axa simple and easy to use. The paperwork was straightforward, easy to read and understand on-line. I easily printed off my Insurance Certificate and left the T&C's within the e-mail ready to re-use if the need did arise. I recently e-mailed Axa to ask that they not automatically renew my Car Insurance and they replied promptly to explain that it had been switched for manually re-insure.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Had to make a claim - excellent service all round.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“COST OF INSURANCE IMPORTANT, GOT A GOOD DEAL, AM A CAREFUL DRIVER, BEEN DRIVING APPROX 30 YEARS, WILL CHECK COMPARISON WEBSIGHT FOR CAR INS RENEWAL.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I am locked into axa at the moment because a no fault claim they put me tbe CUE database which is costing me extra with any other insurance company.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“all insurance companies are lying swindling scum-bags, Axa just happened to be the least expensive lying swindling scum-bags i could find on the day. having never made a claim in 13 years who ever robs me of the least money are the lesser evil, Axa asked me for an honest review and they got one”

Helpful Report

(Car Insurance) - Posted 10 years ago

“A star website”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very well done Axa made policy easy to understand.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Good communication, easy website access,”

Helpful Report

(Car Insurance) - Posted 10 years ago

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AXA Insurance is rated 2.4 based on 1,050 reviews