AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.44

2.4 Rating 1,011 Reviews

37 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

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“I almost always travel with paid travel insurance. For my last trip, I bought and paid for AXA's travel insurance and unfortunately, had to cancel my trip due to a sensitive medical situation in my family. The attending doctor was kind enough to draft a letter without including sensitive information. With this letter, I was able to cancel my flight with full refund. But when I sent in my claim with AXA for recovery of other prepaid expenses, AXA began demanding for detailed medication information. As I am not prepared to "sell" sensitive medical information for money, I decided not to proceed with the claim. With their responses so far, I am convinced that even if I were to request my attending doctor to draft a letter with the requisite information, AXA will very likely demand to have a second opinion, possibly making it necessary for a visit to their doctors. I will never again buy AXA.”

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Posted 8 years ago

“Excellent premium. Great level of cover. Thanks.”

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Posted 8 years ago

“as from the previous feedback had an accident on the motorway my car came to a halt in the middle lane of the m1 northbound lady in the car in front of rolled into the front of my car then drove off told the police as she didnt stop next day phoned axa to let them know. i was forever phoning them to find out what was going on.so got a letter telling me that they couldnt do nothing antill i paid my access of £300 before they could proceed with claim told them to let it go and today my broker phoned me to tell axa was cancelling my policy because of this no fault of my own so for the last 6 months they have been taking my money shocking service through out my time with them would not recommend this insurance to any one”

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Posted 8 years ago

“Everything was fine until something went wrong. I got into an incident that wasn't my fault and all the way through the claim AXA's customer service proved to be absolutely dreadful. I can't count the amount of times I have had to chase them up because I have gone weeks without an answer to a question I asked. At one point I did their job for them by contacting the third party insurers to get them to take action against the claim, what was I paying them for? The claim is still going on and I've just sent yet another chase up email (phoning them costs a lot of money with the ludicrously long hold times), because they ignored an email I sent 3 weeks a go. My policy runs out soon and I absolutely will not be renewing with them. Do yourself a favour, don't get sucked in by the lovely marketing, if anything happens you will feel like you're on your own.”

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Posted 8 years ago

“Im not allowed to give zero points since AXA refused to pay me total loss of my car. First they tried to pay me half the money what the car is worth then they said they not going to pay because the car is modified ps couple plastic badges. I have contacted the financial ombudsman they asked me to check log book and sure enough log book says standard and they still not paying me. AXA redefining standard by not paying. What a joke”

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Posted 8 years ago

“My claim handler and dealing with AXA regarding the theft of my car has been handled with great care and affection. AXA have been great and so has Samantha and her team. I have recommended AXA to my friends, family and work colleagues. I had my courtesy car the same day, my claim was dealt with within two weeks and made a very stressful situation for myself as easy as can be, I look forward to renewing with AXA in September ( depending on quote of course) and working with them in the future. Thanks Team!”

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Posted 8 years ago

“Had policy for one year. Absolute disaster.”

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Posted 8 years ago

“Easy and simple process to book online.”

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(Home Insurance) - Posted 8 years ago

“Every thing went smoothly very satisfied”

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