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AXA Insurance Reviews

2.4 Rating 1,011 Reviews

37 %

of reviewers recommend AXA Insurance

Company Reviews

2.4

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 4th October 2022

AXA Insurance 1 star review on 14th March 2022

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple and clear documentation with easy access via a secure password - 5 stars.”

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(Home Insurance) - Posted 8 years ago

“very good experience would use again.”

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(Car Insurance) - Posted 8 years ago

“Very friendly service”

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(Car Insurance) - Posted 8 years ago

“Very helpful and”

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(Car Insurance) - Posted 8 years ago

“No issues with them so far.”

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(Car Insurance) - Posted 8 years ago

“Very good”

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(Car Insurance) - Posted 8 years ago

“Excellent & efficient service. would recommend to anyone. First Class!”

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(Car Insurance) - Posted 8 years ago

“AXA Home Insurance - Dreadful service from their contractors. Loss adjusters told lies, AXA disinterested. AVOID”

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Posted 8 years ago

“Fast efficient service.No hassle. Friendly manner.What more do you want?”

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(Car Insurance) - Posted 8 years ago

“I had a cracked windscreen replaced very pleased with the outcome My son has done all work on this on line insurance for me.”

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(Car Insurance) - Posted 9 years ago

“All round good value and best price I cud find for fully comp for a Ford fiesta they were very helpful”

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(Car Insurance) - Posted 9 years ago

“Simply the most awful, soul destroying, outright painful experience I have ever had the displeasure of enduring. Shockingly terrible service, hidden charges left right and center and a policy agreement I wish I had never ventured into. I cannot stress enough how you SHOULD NOT GO WITH AXA! I am begging you, for your own sanity. When I was injured in a non fault car accident because someone went into the back of me - AXA were nothing short of useless. I called, claimed, car was collected by a tow service AXA sent to me - so far, fine. 3 days later, my car is AWOL.. I call AXA RELENTLESSLY - they have NO idea where my car is. They insist someone is coming to my home address to value the car to determine if it's a write off, but the car wasn't at my house, they had it towed and it hadn't arrived at the garage I was TOLD it would arrive at, and they are none the wiser as to where it is. After hours and DAYS of my time wasted tracking it down, I am told it's written off. Now the single most infuriating thing with this experience? The utterly ridiculous holding process. Each time myself or my mum rang (we did this so we could call at all different times of day) we were kept on hold for exactly 20 minutes each time before someone answered (with the same ONE song on loop, which is enough to send the most calm person INSANE). When we confronted them with this and that it is clear they are watching our call sit there for 20 minutes before answering, they had no response, and didn't even try to defend themselves. This is just one of the awful experiences I have had during my policy with AXA, but all center around genuinely TERRIBLE service, like so bad my mind honestly boggles. My claim above had about 6 different people dealing with it - Sue rang me after I had been told by Sam to e-mail Bill, then Bill called me because of my phone call with Sally, who called me before Sue did, but Sally didn't update Sue, so Bob rang me instead. Sound ridiculous? Yes, well this is an unbelievably accurate account of my experience with AXA. If you want to have endless unanswered e-mails and to be sent crazy listening to the same hold song for 20 minutes each time you try and call, then AXA are the ones for you!”

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Posted 9 years ago

“very good pleased with price”

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(Car Insurance) - Posted 9 years ago

“I found them very helpful and I will get a quote again this year and would be more than happy to stay with them as long as the price is right!!”

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(Car Insurance) - Posted 9 years ago

“Would recommend this company and certainly use them again .”

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(Car Insurance) - Posted 9 years ago

“I recently changed my car .exactly the same model just *9 months newer.it went up 80 pound I asked why they could not provide me with a answer .so I sent a email to find out still awaiting your reply from 3 months ago”

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(Car Insurance) - Posted 9 years ago

“Beware those with elderly parents. My stepfather of 92 ended his life paying circa £8000 a year for AXA health insurance and as far as I am aware he and my mother had not used in the 21 years they were married. Unfortunately at the end of his days when he needed it he didn't even know how to use it due to the onset of dementia. In 3 more years AXA would have drained him if all his savings and still he was too proud to speak of it although by this stage he was not aware. Now my mother cannot afford the cataract operation she needs and AXA will not pay out unless she continues with subscriptions she can now ill afford due to the above-mentioned. However to be fair AXA did pay his daily rate for the 2 weeks he was dying in an NHS bed.”

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Posted 9 years ago

“No problems”

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(Car Insurance) - Posted 9 years ago

“i found it very easy to take out my policy with axa the person i spoke to was very helpfull and guided me through what i needed to do . He was able to answer my questions i would recommend axa to anyone.”

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(Car Insurance) - Posted 9 years ago

“I'm insured fully com and a car hit my rear bumper out side of my house . The claim is taking so long to be dealt with and it feels like it only move forward if I phone up to complain . Never again will I deal with them and they only got 1 star cause I couldn't give lower”

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Posted 9 years ago

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AXA Insurance is rated 2.4 based on 1,011 reviews