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AXA Insurance Reviews

2.4 Rating 1,049 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

2.4

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 16th April 2025

AXA Insurance 2 star review on 31st March 2025

Michael J. Howington

AXA Insurance 4 star review on 31st March 2025

AXA Insurance 1 star review on 26th February 2025

AXA Insurance 2 star review on 21st January 2025

AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 26th October 2022

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best insurance I've felt with thus far hopefully they keep it up”

Helpful Report

Posted 9 years ago

“AXA is easy to deal with no fuss”

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(Car Insurance) - Posted 9 years ago

“I believe that Axa has failed to deliver a remotely appropriate standard of service in managing an accident claim and after many months of trying to get an acceptable remedy, I have elected to take my case to the Ombudsman. Even whilst I am doing this Axa still persist in service failures. They cannot even get the Ombudsman's e-mail address correct in their glossy leaflet "A guide to our complaint procedure" - a small point but indicative of their dismissal of detail. Moreover within the last few days Axa have breached one of the stipulations imposed upon organisations dealing with the Financial Ombudsman. I have drawn the breach to the attention of FOS and to Axa. I have neither the time nor the patience to continue with this insurer and I've taken the business elsewhere.”

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Posted 9 years ago

“very happy with axa so far.”

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(Car Insurance) - Posted 9 years ago

“bbb”

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(Car Insurance) - Posted 9 years ago

“Just how insurance should be, especially for seniors, clear, no fuss, and affordable, Thanks AXA, no need to look elsewhere, Mick Daines. Doncaster.”

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(Car Insurance) - Posted 9 years ago

“Great company”

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(Car Insurance) - Posted 9 years ago

“I have had no problems in buying or when claiming with Axe found them very helpfull.I hope to remain with them in the future .”

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(Car Insurance) - Posted 9 years ago

“I took out car insurance with Axa but forgot to mention that my named driver had made a small claim on her own car policy for bumping into our gate post. I then had to update the policy to add this info and was charged a further £137. I did look into removing her as a named driver but that would have added an additional £75 premium. Just another example of insurance company gotchas.”

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Posted 9 years ago

“Far too much information . Did not like having to get information on Line. would have preferred to talk to a adviser to clarify the detail of the policy.”

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(Car Insurance) - Posted 9 years ago

“Nice, clear and easy, lots of things can be done online. I like it!”

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(Car Insurance) - Posted 9 years ago

“I was very happy to find this company.I have been with them since last june and thankfully have not had to make a claim.in view of my age I was pleased with the quote and hopefully the renewal in june will be as acceptable”

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(Car Insurance) - Posted 9 years ago

“Very good service would use them again!”

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(Car Insurance) - Posted 9 years ago

“I have not made a claim and so I feel that it is both inappropriate and foolish to comment any further!”

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(Car Insurance) - Posted 9 years ago

“Very good comparison site. Enabled me to save on both house & car insurance.”

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(Car Insurance) - Posted 9 years ago

“Quick cheap and reliable- not a rip off company who charge a handling/document fee for everything- changed plate and address and was not charged for either.”

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(Car Insurance) - Posted 9 years ago

“Totally useless, abrupt people on the telephone who are very rude and have the attitude that nothing is down to them to resolve and if they can pass it to someone else or if it's not their fault then the quicker they can pass you off to someone else or blame someone else the better. Unwilling to help. Useless. I would definitely advise against using axa.”

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Posted 9 years ago

“I have been driving for forty years. Never made a claim. Never had an accident. Because I had my car of the road for one year. I lost my no claims discount. And had to pay a high insurance price. I am very angry about that.”

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(Car Insurance) - Posted 9 years ago

“Responded very quickly to my accident claim. Car was repaired professionally. Curtesy car was provided. I can't fault this company in any way. There are cheaper companies but you get what you pay for.”

Helpful Report

Posted 9 years ago

“Very good had no problems put my daughter on after a few months of having the policy they sorted it out fast so very good”

Helpful Report

(Car Insurance) - Posted 9 years ago

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AXA Insurance is rated 2.4 based on 1,049 reviews