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AXA Insurance Reviews

2.4 Rating 1,049 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

2.4

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 16th April 2025

AXA Insurance 2 star review on 31st March 2025

Michael J. Howington

AXA Insurance 4 star review on 31st March 2025

AXA Insurance 1 star review on 26th February 2025

AXA Insurance 2 star review on 21st January 2025

AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 26th October 2022

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant quick with all issues and honest about all extra charges that may apply will always offer a cheaper or free way around when amending documents great company all in all”

Helpful Report

(Car Insurance) - Posted 8 years ago

“While most people here are rating their service for buying sa policy they should wait to see what happens if they have an accident. Then they will discover just how poor the AXA service is. You won't get your excess back as they like to keep this. They will not determine thrid party liability. You probably won't have any legal cover and it will be unlikely that you get a hire car. They might be cheaper sometimes but that is because the policy is worthless.”

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Posted 8 years ago

“over charged me and did not clarify cancellation terms hence I paid twice”

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(Car Insurance) - Posted 8 years ago

“Buying the policy online was hassle free”

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(Car Insurance) - Posted 8 years ago

“I called them yesterday as my current insurance company all be it impeccable did put my insurance up by £200. They also advised me my Dash Cam could take me off cover. I spoke with AXA who were very helpful and a lady called Lizzie agreed to call me back at 11am today which she did. I'm now only going to be paying £21.27 a month for 10 months. Well done AXA you stole me away from my current insurer purely on their price. Sorry KWIKFIT INSURANCE, maybe next year hey? Thanks AXA”

Helpful Report

Posted 8 years ago

“I have found the web site to be easy to navigate and retrieve any information I require.”

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(Car Insurance) - Posted 8 years ago

“Minimum help on a no fault claim. No communication. Never again.”

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Posted 8 years ago

“100% happy”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Ok but needed to amend policy and took a while to get it sorted”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I found no problems with getting the insurance I required”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Worse than awful. Household insurance pointless as accidental damage not included and this was not made clear when policy taken out. Unhelpful staff and surveyors. AVOID AT ALL COSTS. Very disappointed.”

Helpful Report

Posted 8 years ago

“Everything was made easy for me. Spoke to real person on phone when needed someone and she was jolly and helpful to deal with. No reservations about recommending firm to others. May have got them on particularly good day, but didn't believe so at time. More than half way through year and still no reason to change mind.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“This was the first time I have dealt with AXA for my car insurance, and I found them very helpful in every way.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“found it very easy to take out my ins the people on the phone made it very easy and understandable.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Good company until you have an accident then look for a way not to pay out.”

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Posted 8 years ago

“good in every dept - highly recommended.”

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(Car Insurance) - Posted 8 years ago

“overall a very good experience”

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(Car Insurance) - Posted 8 years ago

“After explaining i had just lost my job, and sold the car because i could no longer afford one, axa insisted i still pay the policy in full!!! Great company!!!”

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(Car Insurance) - Posted 8 years ago

“Very easy to obtain a quote and arrange payment.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Due to unclear communication from the outset, sales selling a product that was not fit for purpose and the extortionate rates for a vehicle that does not move I was left at best dissatissfied and am expecting further disapointment at completion of the year”

Helpful Report

(Car Insurance) - Posted 8 years ago

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AXA Insurance is rated 2.4 based on 1,049 reviews