AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.42

2.4 Rating 1,029 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

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2.4

Based on 1,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 2 star review on 21st January 2025

Marvis

AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unprofessional to handle my case. I paid the amount from my pocket. And my company will definitely review to renew all my hotel associates with them.”

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Posted 2 years ago

“Catalytic converter stolen from my car whilst parked on my drive. Police log number obtained. Must have spent about 10 hours over last week chasing up what was happening. Constantly told delays are due to Brexit, covid, shortage of mechanics, lack of parts (take your pick) and took them 10 days to collect car. Now being told shortage of hire cars (I pay business insurance). I can get one directly but they are refusing to reimburse. I work 30 miles away as a frontline worker. Unable to fulfil my work contract so on unpaid leave. You can’t speak to a senior or email them either. Reminded Axa that all of the above were going on at point they sold the policy and no mention of delays. Now have no car still, can’t work, losing income and told couldn’t I catch a bus. If I could I would. The staff have mostly been polite but it’s me constantly chasing. If you can’t do repairs don’t sell the policy.”

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Posted 2 years ago

“Very happy with experience lots of options. A fair price and easy explained possible.”

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Posted 2 years ago

“I would give 0 stars if I could. We are covered for water/leak damage but when we contacted AXA they claimed the report they received said the damage was due to a "corrosive pipe", and not a leak. Ridiculous, as the corrosion on the pipe lead to the leak, water damage and mould on the wall. After contacting them for weeks, we are still not getting any replies. Although we have informed them that my wife is pregnant and that the mould is dangerous to be breathing in and of the unliveable state of the apartment, we are still chasing for replies and get no information (we have not been able to sleep in our bedroom for 4 months now!) We are paying customers, who are covered for this situation, and instead of getting the support we have been paying for, we are left in an unliveable apartment with no help.”

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Posted 2 years ago

“Axa insurance have failed us.. We made a claim for damaged roof on 18th February. We have spent hours on phone and emailing most days. They passed to Claims Consortium to assess damage through surveyor. He didn’t measure roof or take photos. We are in our 70s and chasing up on a daily basis for hours on end. Axa has let us down and third party Claims Consortium. Have had quotes ranging from 9000 to 13000 and they have intimated offer would probably be. £3500. Roofers would charge £1000 to replace a tile. Where do we get the additional monies from? They don’t care!!”

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Posted 2 years ago

“So I took out AXA Home Emergency cover which included an annual gas service on my boiler. half way through the year I had a letter to tell me that they no longer provide the cover I was paying for. I contacted them about the boiler service to have it confirmed that the cover was no longer provided but my premiums still had to be paid as I had a legal agreement with them. So I have continued to pay £25 a month payment regulated by the Consumer Credit Act for a service they refuse to provide.”

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Posted 2 years ago

“No fault claim on car insurance - 4 months later car stil f*cked -little to no support - constant cold calling since the claim - very poor”

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Posted 3 years ago

“What reviews are other sites using? Their customer service is a disaster. I've tried several times to file a MEDICAL claim. I sent all the information that their site says that I need to include. Their response? 'Thanks for inquiring about travel cancellations. Here are the forms you need to fill out.' WHAT!? I have now spent 3 hours waiting in their queue to speak to a representative. I would not recommend AXA...”

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Posted 3 years ago

“Still waiting for my rewards on two policies”

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Posted 3 years ago

“The online web site was very easy to follow and the level of cover was really good.”

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Posted 3 years ago

“Cheapest and very easy”

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Posted 3 years ago

“Still waiting over a year for our sons’ outpatient care invoices to be repaid as meant to be covered by the comprehensive family policy. Very frustrating and strongly recommend other families to use other insurance company offering more coordinated customer services. Both Generali and UNIQA offering 3 months free cover for example.”

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Posted 3 years ago

“I took policy in November 2021 and they were supposed to give a voucher for engine oil with total. It's been 3 months and I have not received it, after several emails and calls now they are giving a voucher which can be claimed in Dubai Ajman Sharjah. I'm from Abu Dhabi and being a capital they don't have any outlet for this in Abu Dhabi. Even the given outlets are havi5no information about their voucher. Very lame support and unprofessional approach. I will not consider axa for insurance in future.”

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Posted 3 years ago

“Impossible to contact the customer support to open a claim. I spent more than 4 hours on the phone in the last week waiting, and no one picks up. I'm going to cancel the policy”

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Posted 3 years ago

“*Absolute trash* STAY AWAY!! I have open claims for almost 3 months with this insurer. They haven't even looked into the claim, but the status page says "We will contact you within the next 5 working days." for last 3 months. I have had NO call, email or any contact from them. I have tried to call their so called "helpline" numerous times and waited listening to "how advisors are helping other callers" for over 2 hours at times, but never had a response. Shockingly bad, as if the company doesnt even exist! But I have paid insurance premium though my bank for years!”

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Posted 3 years ago

“I was with them because of their good name, although hardly the cheapest. I had made a claim (after 15 years) and following that they refused to renew my insurance. It was the only thing that had changed in my circumstances in the year, and were the only insurer that would not quote me. They also refused to give me a reason. So happy to take your money, till they have to do their part. Fair weather friends indeed”

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Posted 3 years ago

“I paid 4000 aed for health insurance for one year. I tried to use the insurance twice when I went to a doctor for check ups and both times they rejected the requests from the doctor for reasons that don't make sense. Never again, won't renew.”

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Posted 3 years ago

“I find them to easily to dealing with them and good dealing with my insurance with them AXA insurance. Thankyou”

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Posted 3 years ago

“My brother has been waiting 7 months after his car got hit on a roundabout by a bus. He suffered injuries and also his mental health has suffered from this accident as he is reminded of it every day as he has to ring this company every other day and no one will take the time to talk to him and help him. His car has been sent to 3 garages and still can’t be fixed. The company had spoken to him terrible on the phone really rude. He just wants his car back or money to get a new one. His car was like brand new before the accident and every time they give it back they can’t get it back to the value it was before the crash. It will take him to actually get a solicitor to sort it as they won’t help in anyway! Absolutely disgusting don’t insure with this company.”

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Posted 3 years ago

“They are not of help at all. If you have a problem they just find a way to make it sound like it was your fault so they can run from their obligation from you. I missed my flight for a serious reason and I already checked in for that flight. When I missed my flight, I have to book a hotel at 12midnight and spent a lot of money on that including my food. But all they tell me is that missed flight insurance is just for accidents or illness. So they want me to be on accident first and be ill first? But if I had those accidents and illnesses, they will require A LOT of requirements and proof before they refund or give help. There are more serious reasons aside from that so the fact that we missed our flight and paid for this fuc**** insurance, then they should at least give a help. But zero help. Zero concern. I should give a zero rating for this. I will not recommend this insurance to my family and friends anymore So disappointed. Instead, I will recommend this as bad insurance to go. Karma will go your way AXA and your company will be bankrupted because you are theft to the people! Remember this.”

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Posted 3 years ago

AXA Insurance is rated 2.4 based on 1,029 reviews