AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.41

2.4 Rating 1,049 Reviews

36 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 16th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im not allowed to give zero points since AXA refused to pay me total loss of my car. First they tried to pay me half the money what the car is worth then they said they not going to pay because the car is modified ps couple plastic badges. I have contacted the financial ombudsman they asked me to check log book and sure enough log book says standard and they still not paying me. AXA redefining standard by not paying. What a joke”

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Posted 8 years ago

“My claim handler and dealing with AXA regarding the theft of my car has been handled with great care and affection. AXA have been great and so has Samantha and her team. I have recommended AXA to my friends, family and work colleagues. I had my courtesy car the same day, my claim was dealt with within two weeks and made a very stressful situation for myself as easy as can be, I look forward to renewing with AXA in September ( depending on quote of course) and working with them in the future. Thanks Team!”

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Posted 8 years ago

“Had policy for one year. Absolute disaster.”

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Posted 8 years ago

“Easy and simple process to book online.”

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(Home Insurance) - Posted 8 years ago

“Every thing went smoothly very satisfied”

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(Car Insurance) - Posted 8 years ago

“Satisfied with their service so far!”

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(Car Insurance) - Posted 8 years ago

“Policy was what I wanted, competitively priced and offers a money back incentive. Hopefully the renewal will be equally competitive.”

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(Car Insurance) - Posted 8 years ago

“They were very helpful when I had to make a claim due to vandalism”

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(Car Insurance) - Posted 8 years ago

“Nothing can be said good about them”

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(Car Insurance) - Posted 8 years ago

“Paid for fully comprehensive insurance plus legal protection, got zero help from them when I had someone clip my car and drive off even though I had the vehicle details. After nine months of emails and hours on hold I've given up hope of them assisting me and I'll have to resort to the ombudsman. Not a good experience.”

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Posted 8 years ago

“The policy was easy to arrange and good value”

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(Car Insurance) - Posted 8 years ago

“I have been unfortunate to have made 2 claims during this year and Axa have been very helpful and supportive during difficult times. I would definitely recommend them for their customer service.”

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(Car Insurance) - Posted 8 years ago

“I was very pleased with the online service”

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(Car Insurance) - Posted 8 years ago

“Policy easy to buy”

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(Car Insurance) - Posted 8 years ago

“I was hit by a car by a motorist whilst I cycled to work. The car driver was insured by AXA. They have been persistently slow with their handling of my claim, to the point where they simply ignore my email exchanges. I received an 'out of office' reply, notifying me that the person handling my claim was going to be on holiday for nearly 2 weeks and that he would 'not be forwarding the email'!! I am appalled by the customer service and have had 2 phone conversations with aggressive and disinterested staff. Do not buy insurance with AXA.”

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Posted 8 years ago

“service was excellent when I up graded”

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(Car Insurance) - Posted 8 years ago

“the best one in UK”

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(Car Insurance) - Posted 8 years ago

“TERRIBLE COMPANY, A CAR HIT MINE AND OTHER DRIVER 100% AT FAULT AND ADMITTED IT. AXA NEVER GET BACK TO E MAILS AND CALLS AND COMMUNICATION IS THE WORST I`VE EVER COME ACROSS.TERRIBLE CUSTOMER SERVICE. IF YOU ARE HAPPY THEN THIS MUST BE BECAUSE YOU'VE NOT BEEN INVOLVED WITH THEIR CLAIMS DEPT.WILL NEVER USE THEM AGAIN”

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Posted 8 years ago

“Expensive car insurance offer for second year without any reason.”

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Posted 8 years ago

“been very happy with everything over the last year. will be insuring my car with AXA for the next year.”

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(Car Insurance) - Posted 8 years ago

AXA Insurance is rated 2.4 based on 1,049 reviews