AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.44

2.4 Rating 1,011 Reviews

37 %

of reviewers recommend AXA Insurance

Company Reviews

Questions

Metrics

2.4

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

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“Great”

Helpful Report

(Car Insurance) - Posted 9 years ago

“DO NOT USE THIS COMPANY!!! Took out AXA Damage Refund Insurance for our car hire in Alicante, Spain via the website - booking & payment process very easy, however we were victims of car vandalism by a group of youths whilst our car was parked overnight so processed our claim upon our return to the UK. Their policy states "Once received, we will be in a position to give further consideration to your claim and will be in touch with you within 5 working days of receipt of your documents.” Nearly 4 weeks later & countless emails we have received no update on our claim & they only operate via internet so you are unable to chase or discuss; they just send you an automated email saying they received your email & have attached it to your case number but nobody responds to your query or request. Applalling customer service, sorry no customer service at all. So frustrating that we are victims and are being completely ignored by the company who have been paid to help us.”

Helpful Report

Posted 9 years ago

“This is more of a general insurance company two points Proof of No Claims should be automated between all insurance companies . Automatic renewal should be changed back to ; by request not automatic , because of changes of cars.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“A VERY GOOD SERVICE”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very satisfied”

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(Car Insurance) - Posted 9 years ago

“Always come up the cheapest, and easy to deal with on the phone if a problem arises.”

Helpful Report

(Home Insurance) - Posted 9 years ago

“I have completed a claim in April 2015 which took them 5 ( !!!) months to complete !! On Sept 2,2015 after many emails I sent to them they confirmed the case and promised to wire the money ( 688 pounds /1040 USD) within the next 10 working days. On Sept 21 still nothing arrived -I called the customer service AGAIN and they told me that they don't know what is going on and that financial department will get back to be within NEXT COUPLE OF WEEKS!!!! What a FRAUD! If you don't want to spend hours on the phone , and wait for your money forever- please avoid AXA insurance! Also, please note that customer service center located somewhere in India so sometimes you can't clearly understand them and most of the cases they reply to your emails 1 week after with NO ANSWERS!!”

Helpful Report

Posted 9 years ago

“Everything was satisfactory as one would expect from a big company like AXA, Very professional to deal with.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very satisfied with the team at AXA. Very professional & efficient.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very good in terms of cost, cover provided, and how well they've communicated with me.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very quick and easy service,everything involved was clearly explained and simple to follow.The operators are very professional and helpful.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I joined AXA last year and after 3 weeks of joining my car was hit by another driver which was not my fault. AXA without hesitation hit the ball rolling and sorted everything out from repairs to courtesy like for like car. I never never had a claim and the way I was treated was top class.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Quick, easy, no hassle. But, no claims to date ...”

Helpful Report

(Car Insurance) - Posted 9 years ago

“It's about time Axa changed its policy about being in an accident with an uninsured driver.This happened to me in the past and I lost my no claims bonus and the excess on my policy even though I had all the drivers details and the accident was not my fault. I also had fully comprehensive insurance. I changed my insurance company after this.”

Helpful Report

Posted 9 years ago

“Axa has given me piece of mind”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Having lost a part of policy very fast re supply”

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(Car Insurance) - Posted 9 years ago

“Very happy with service etc. Later I wanted to add my daughters partner to the driver list, got all help required. I truct it will remain so.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very prompt and courteous claims team”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Axa has very competitive prices. Everything is done online which I guess helps keep costs down. It helps to be IT literate to navigate the website, but I do believe there is a phone line back up if you have details. I have not made any claims so I don't know how they are in that department. Overall the service they provide is good if you want basic cover at a good price.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“My experience with AXA was straight forward and most of all I was very satisfied with the premium offered which included many important extras.”

Helpful Report

(Car Insurance) - Posted 9 years ago

AXA Insurance is rated 2.4 based on 1,011 reviews