AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.41

2.4 Rating 1,050 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

Questions

Metrics

2.4

Based on 1,050 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 22nd April 2025

Anonymous // 01/01/2019

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“Very good had no problems put my daughter on after a few months of having the policy they sorted it out fast so very good”

Helpful Report

(Car Insurance) - Posted 9 years ago

“AXA Insurance are OK. Not really much to review about them really. Only thing I will warn other motorist about is. Not that I have had to use AXA for a claim. But if you drive a car under 10 years old and it has full service history from the dealership. Most delearships offer 10 year protection on bodywork and protection against rust. If you do need to claim. AXA WONT send your car to the dealership to have it fixed properly. They use third party repairers. If you use these that 10 year warrenty is viod. Bit rubbish really. AXA reply was "we would pay a bit to wards it and you would have to make the rest of the money up".”

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(Car Insurance) - Posted 9 years ago

“Staff didn't know whether or not a window screen claim (which was under my policy) would effect my no claims for the year or not.”

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(Car Insurance) - Posted 9 years ago

“I think I can sing as well as Wynn Evans. davidmsimcock@icloud.com”

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(Car Insurance) - Posted 9 years ago

“Still waiting to be paid out 2 months after a straight forward accident with one of their members. The members car has been repaired but mine still await some money. most distgusting company I have come across.”

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Posted 9 years ago

“AXA insurance are very good, they provide a good and reliable service, I would recommend them as an insurer”

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(Van Insurance) - Posted 9 years ago

“Very easy to buy. Slight problem with proof of no claims but was quickly and efficiently dealt with. Overall very good.”

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(Car Insurance) - Posted 9 years ago

“Very easy to use and understand”

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(Car Insurance) - Posted 9 years ago

“very poor service, very slow, don't trust them”

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Posted 9 years ago

“VERY GOOD”

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(Car Insurance) - Posted 9 years ago

“Very helpfull did what they said they would”

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(Car Insurance) - Posted 9 years ago

“Worst car insurance companies ever!!! When you have car accidental, they process your claim very slow, and they did not try to deference your right for the responsibility according to your evidence, and they don't trust my quote and try to blame your driving skills. They also send your car to the low-cost car repairing! E-mail them and they don't really care and never repay! Avoid this insurance company!! Otherwise, will pay high price!”

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Posted 9 years ago

“Have used AXA before but have never claimed so no experience of that side of things but always prefer to go with a well known name”

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(Home Insurance) - Posted 9 years ago

“It was all about the price for me and I got all I needed.Looking forward to the renewal quote.”

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(Car Insurance) - Posted 9 years ago

“I would highly recommend AXA, great cumstomer service and easy to use online service for updating details.”

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(Car Insurance) - Posted 9 years ago

“Simple and clear documentation with easy access via a secure password - 5 stars.”

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(Home Insurance) - Posted 9 years ago

“very good experience would use again.”

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(Car Insurance) - Posted 9 years ago

“Very friendly service”

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(Car Insurance) - Posted 9 years ago

“Very helpful and”

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(Car Insurance) - Posted 9 years ago

“No issues with them so far.”

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(Car Insurance) - Posted 9 years ago

AXA Insurance is rated 2.4 based on 1,050 reviews