AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.44

2.4 Rating 1,011 Reviews

37 %

of reviewers recommend AXA Insurance

Company Reviews

Questions

Metrics

2.4

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over all a basic customer service. When I moved I changed may address as law states but my insurance when up at the property even tho my partners went down. I wasn't happy in the way it was explained to me”

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(Car Insurance) - Posted 9 years ago

“hhffrdhg”

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(Car Insurance) - Posted 9 years ago

“very good policy wish id joined axa years ago five star xxxxx”

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(Car Insurance) - Posted 9 years ago

“Had to make a claim after returning to my vehicle to find another car hold rolled down a hill into it. Despite providing all the required information, including contact info for owner of the other car the claim is still nowhere months later. Awful communication from AXA who failed to make contact at any point, including when they outsourced the claim to another company. In the end I have cancelled the claim, paid for repairs myself and moved insurers. I will never use axa again.”

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Posted 9 years ago

“me and my wife are with axa shame we didnt get a multi car dicount”

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(Car Insurance) - Posted 9 years ago

“very helpful and efficient”

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(Car Insurance) - Posted 9 years ago

“Exeleny service”

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(Car Insurance) - Posted 9 years ago

“We were very satisfied with your service. A very competitive quote and helpful customer service.”

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(Car Insurance) - Posted 9 years ago

“was easy to renew my policy but I had to ask for proof of renewal which is going to be sent through the post but I have not got it yet.i would have preferred new documents to prove my renewal.”

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(Car Insurance) - Posted 9 years ago

“fast & easy”

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(Car Insurance) - Posted 9 years ago

“I had no problem in getting the information I required for Car Insurance,and the amount was one that I could pay.”

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(Car Insurance) - Posted 9 years ago

“No claims so no comment possible”

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(Van Insurance) - Posted 9 years ago

“Good value for money and easy to set up cover good customer service”

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(Car Insurance) - Posted 9 years ago

“Very helpful when I needed advice, excellent prompt communication throughout my issue.”

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(Car Insurance) - Posted 9 years ago

“When you take policy with Post Office or M&S or other Hight Street big names always check if it's not underwritten by AXA Insurence. Absolutely bad service, would never pay out, will treat you like you are a criminal. You will spend £100 on communication with AXA by post as all post must be send next day delivery. Do not bother to complain because it will go to the person you complained about. Absolutely unprofessional service.”

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Posted 9 years ago

“Wouldn't even give it a star rating at all but have to because of how bad they where/ are its been 120 days since my accident and they have never contacted me off there own backs absolutely shocking.”

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Posted 9 years ago

“rubbish service”

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Posted 9 years ago

“Just wait till you have a claim then you will be in the same boat as me Customer reviews are great but wait till you make a claim awful company to deal with the claims department just transfer you to Jack. Amy , Lee and who ever l had heart attack spent £1100 they have offered me £420 do not insure with this company .”

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Posted 9 years ago

“Good service and clearly explained to me”

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(Car Insurance) - Posted 9 years ago

“I found AXA insurance very competitive easy to use website thank you very much !”

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(Car Insurance) - Posted 9 years ago

AXA Insurance is rated 2.4 based on 1,011 reviews