AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.42

2.4 Rating 1,021 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

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2.4

Based on 1,021 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With this company a few years then offered a car insurance quote for next term at a 41% increase.I phoned them.and they wouldn't budge.I went elsewhere getting a 50% lower premium.”

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Posted 2 weeks ago

“Do not use axa we were supposed to go on holiday in August the night before we had to travel my wife got rushed to hospital her appendix burst so no fault of our own we couldn't go .Claimed for a cancellation gave them everything they asked for they declined us for a past medical problem that wasn't on there list ,phoned them back was told that we would get paid because the problems were minor 3 weeks down the line no money emails getting ignored lied to on the phone and continually being told 7-10days for updates wgat a joke of a company we actually went through a company called southdowns so stay away from both.”

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Posted 3 weeks ago

“Deeply concerned about what has happened to me & serious nature of it. AXA sent Andy - Ray Jones Roofing Ltd to do a temp repair on roof leak following storm as per my HE policy. Andy was equipped w/only a ladder, failed to identify any issue, did not complete any temporary repair or anything to mitigae ongoing leak into my home. Said he could not see any issues & further investigation is needed. Said ring insur & he would return with the necssary tools & he would write this to my insurer specify that my case remain open. He had me sign a blank form saying I was signing to say he had attended and seen me. That form was then falsified to add on saying tiles were removed to check for leaks but nothing was identified and went on to say "The guys belive its poor workmanship". This is contradictory to what was discussed. No poor workman ship was evidenced, or discussed with me and I did not know that they would be forging the paper writing a totally different thing to what Andy told me & pretending I signed to agree to that. After filing a complaint with Ray Jones he telephoned and was unbelievably unprofessional. He intially denied that anyone had written 'poor workmanship' on the report, offered to prove it by sending me a photo of the page, backtracked and ultimtely admitted to falsifying the report by having th woman in the office write it. He stated that they "have" to put down either poor workmanship, malicious damage, or wear and tear on the report. These are the 3 things insurance would not cover, so it is evident to me that Ray Jones is deliberately adding it to reports sent to the insurer to invalidate claims. I hope AXA has not instructed him to do this as it would be fraud. It needs to be urgently investigated. Ray also argued it's not his job to locate the issue and complete a temporary repair, eventhough that's precisely what home emergency covers and said he is only able to 'replace tiles' and would not fit a tarpaulin to mitigate damage claiming it would 'just blow off anyway', eventhough thats again what my policy stipulates the contractor will do. Instead I am expected to continue to suffer water pouring into my home in the meantime rather than carrying out the job he was hired for-causing more damage to my home. He also endlessly complained that he wanted to be paid for 3 hours but AXA only pay him for 1 hour maximum (his staff member was here for 35 minutes and 15 of those were spent on the phone to someone else talking about that days appointments). I explained that if he's not happy with what he is paid he should not take the job, and I have no control over that as I am simply the customer of the insurer. If he feels he is underpaid, that is no reason to take it out on innocent customers by falsifying reports to close down their claims unjustly, because he doesn't want to invest the time and effort into completing the job he was hired for. It seems he is only taking the jobs to have someone attend with no equipment, have customers sign a blank page, falsify a report later to invalidate their claim and not have to bother doing any actual work. Anyone can falsify a sentence, it's much easier than locating and fixing the actual problem- something a professional person with "40 years experience" as he claimed should be able to do. I recorded the whole conversation and will be passing it onto trading standards. Considering the serious nature of the admissions I am finding it extremely difficult to have any faith in my policy knowing that the contractors they use admit to falsifying reports. I raised the falsified report with Steve from AXA, who admitted the photos show no evidence of poor workmanship and could hear how upset I was. Initially he offered to send the same roofer back which obviously I could not agree to as they are untrustworthy, then said a differnt company would be sent. However he then withdrew that offer after liaseing with his manager,came back and said there was nothing they could do and they have to accept the false report. Suggested I pay to hire my own surveyor to write a report to counter the falsified report- at my own cost. He refused to allow me to speak to a supervisor and basically told me I was wasting my time repeating the situation & all I could do was file a formal complaint & wait 8 weeks. This is despite having a recording of the entire appointment & now with the boss admitting to fraud, which proves exactly what I said. I have indeed filed a formal complaint and will be taking the issue further considering the serious nature, falsification of the report, and dishonesty and unprofessionalism by their contractor I am considering legal avenues should this AXA continue to accept falsifications. This was not handled appropriately by AXA at all & I hope they are not who told Ray Jones to lie Also emer number on AXA policy 0800 633 5088 doesnt even work.”

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Posted 3 months ago

“I bought my travel insurance with RIAS but my claim is being handled by AXA travel insurance. I wish I had known this before as the reviews of AXA travel insurance are awful and my experience so far supports this. I submitted a claim for my daughter as she was on the policy but the policy was in my name. We had an email saying it would take 10 working days- that passed and nothing. I had to email AXA to get a reply saying there would be a delay- why am I having to chase them? I have been waiting over 3 weeks now and still nothing. I submitted all the evidence but no reply. It is inferior service especially after I spent over £1000 on holiday insurance with RIAS.”

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Posted 3 months ago

“Don't touch AXA insurance with a barge poll. My friends son was killed in a car accident and they still haven't had the insurance payout. AXA are using everything excuse to get out of paying including that an interim death certificate isn't good enough, funny as it was good enough to burry him”

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Posted 4 months ago

“Had an accident in June and the communication has been awful, when I have managed to speak to someone, they’ve lied about what’s going on with my claim. Then to be told they are waiting on a an email from me with specific details. (Which was sent 8days prior to my call) Woman in the phone say “oh, Sorry I must of missed that email” Also what is the point of having options. Below. 1) under an hour 2) 2-3 hours 3)3-6 hours 4)6-12 hours 5)over a week. What about between 12 hours and a week?”

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Posted 5 months ago

“i Would give no stars if possible. Took my initial investment and took my friends monies too. Cannot make a withdrawal as they won’t release money. Ponzi/Pyramid scheme that someone somewhere is getting rich from whilst being untraceable Would not allow money to be withdrawn. The only relief i got was when T O N E L I M I T E D.co took over my case and got my refund for me including my profit, i would have been in debt by now if not for them.”

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Posted 5 months ago

“I've been attempting to withdraw my cash for months without luck. Despite multiple emails to customer service, I have yet to obtain an answer. I was concerned when I discovered I had been duped and my money had been gone. Fortunately, A M D A R K L I M I T E D * C0M Legal Counsel is here to help you recover your money from these con artists.”

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Posted 6 months ago

“Just had my final communication with AXA. After 20 years of customer loyalty on two properties, and no claims, they have let me down "BIG TIME". I ended up having my complaint upheld and a compensation payment proposed. The problem is they never settled the original claim properly. So it's GOODBYE AXA👋👋. My advice to anyone out there is "Do not go near AXA with a barge pole"”

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Posted 6 months ago

“Absolutely dreadful. Try speaking to someone impossible. I wouldn't say bad service i would say no service.”

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Posted 6 months ago

“If there was an option to give no stars, this what this company would have got... Please dont get travel insurance with these people. I purchased mine when buying a package holiday with jet2. I wasnt aware it was axa as they state that insurance is with someone else (didnt state it was underwritten by axa). My claim is still ongoing and I won't give up, next stop will be the Financial ombudsman. I was told a few days before our trip abroad that I was not fit to fly by my g.p. this was back at the beginning of April This resulted in us having to cancel our trip abroad. To say we were gutted as a family was an understatement. I opened my claim and sent requested information using their online portal, then heard nothing until several working days later via an email requesting all the same information to be sent online. I complied. Again waited several working days then the request for a medical certificate came. This was on top of a letter from my g.p. my g.p. fees for this were £30 as he'd already provided necessary info. Again waited 10 working days and heard nothing. Rang them on the 10th May to which they told me they'd put an urgent request on my claim. Heard nothing and rang them again on the 17th May. This was when one of their agents said that it was all complete and I was just now waiting on a settlement letter and should expect this in 5 to 10 working days, I hasten to add that i asked her to check if they required any other information and was told they did not need anything at all. 23/5 I received an email wanting access to my full medical history 2 years prior to my travel date (has to be a pdf) so no screenshots of my medical history from my nhs app. Rang them 24th May. Asking why they needed this information and why I was told to expect a settlement letter. Agent just said that it was the medical team that had requested it and their was nothing they could do. 4 weeks later I'm still trying to get full access to my medical history from my g.p. that fulfills the insurers request. This isn't a slur on my g.p. they are trying to help. Rang axa back today asking for the phone number for the ombudsman and clarification of what they were expecting from my g.p. they want my history as one download able pdf document which includes meds, consultations and test results. This is information they have already had?! It was at this point that I looked at their reviews. 🙈😕 I can't tell you the amount of stress and anxiety this is causing. The lost hours, days and minutes. I expect there will be many more but I have not yet given up.”

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Posted 6 months ago

“Was a passenger in a car was hit on left hand side by a car that did not yeald to the right damaged teeth 20 months later still not received a dime no contact nothing they should be thrown out of the Irish market”

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Posted 6 months ago

“I was looking for a fund that would help me increase my money quickly so I could pay off my bills. I couldn't access my money since my account was frozen a few days or weeks after I made my payment. Thank goodness, I found taught expat A C T I N V S T.COM, who assisted me in getting my money returned. I'll give them props for their assistance.”

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Posted 6 months ago

“This company stole my hard-earned money by deceiving me. Luckily, I got to know M A D A C O V I.X Y Z, I nearly thought I had lost everything before I met them. In a few days, they assisted me in recovering the money I had lost. I strongly suggest you to give M A D A C O V I.X Y Z a trial, If you're facing the same difficulties.”

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Posted 6 months ago

“It has been over a year and a half since I submitted my claim and I am still going back and forth with this incapable company. They can’t seem to do anything right and just keep throwing dribs and drabs of compensation at me. Just sort it out! Can honestly say I have never heard or had to deal with such an incompetent company I don’t actually understand how they are aloud to operate?”

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Posted 6 months ago

“Just when I thought I had struck it lucky, they smacked me with a ridiculous "tax" that would have made a pirate blush. After spending my initial $15,000, I made a small profit. However, things took a turn for the worst when they suddenly demanded a substantial deposit in line with an amended contract. I followed through and increased my earnings, coming in at about $60,000. But when I tried to withdraw, they took a big cut off of my earnings because of their high tax. I would have lost everything if I hadn't gotten in touch with L I N C O X R E C L A I M, who made sure I was able to take back control of my affairs. For this reason, I'm wary of similar”

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Posted 6 months ago

“Full of scam Don’t waste your money”

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Posted 7 months ago

“Terrible company. No help just lies after lies”

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Posted 8 months ago

“This company should be shut down. Complete joke”

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Posted 8 months ago

“Dont waste your money here, keep getting call from the marketing and they're so rude”

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Posted 9 months ago

AXA Insurance is rated 2.4 based on 1,021 reviews