Bell Reviews

Name: Bell
Rating: 3.23

3.2 Rating 192 Reviews

57 %

of reviewers recommend Bell

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3.2

Based on 192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“They didnt contact me when my car went total loss,and I just found out by an email four days later so they charged me with a lot of money. And all the process with the accident was a no sense because they are just useless”

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Posted 7 years ago

“They put my premium up by £300 in one year, then when I left, I cannot get my no claims certificate from their malfunctioning, slow, website.”

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Posted 7 years ago

“Very poor customer service I received at least 5 emails and letters that I haven't sent driving licence of second driver then another 3 that I didn't send them my driving licence And in the meantime that I didn't plugin the black box I did everything immediately after buying the insurance, I sent them email that I done it but those bunch of people don't listen, i would ever again use them! It is my first car in uk and bell was the cheapest but you get what you pay for”

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Posted 7 years ago

“I just change my post code and my car insurance increase my policy from 115 pounds to 276 pounds per month?!?! I bought my car for 2500 and I am paying insurance as a 20000....Whats wrong with those people?!”

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Posted 7 years ago

“No wonder my 14 years protected no claims bonus was at risk and my insurance doubled for a bogus whip lash and accident claim - with no damage at all! £9k paid out by bell insurance... taken a year to find out... wow - do NOT go near these people - no communication skills and totally mind blowingly bad, no wonder premiums go up”

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Posted 7 years ago

“They now have a call entre abroad and it seems they like to transfer you from department to department without passing any information on to the next person”

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Posted 7 years ago

“Rang up to change car on my policy. The woman I spoke to was very good in looking into finding the cheapest deal for me. Very good service will recommend to others!”

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Posted 7 years ago

“Over 1 year paying £100 per month, £50 cancellation fee after a couple ou calls, hanging up the call on my face, didn't tell us about the declarations off road, sent us that by post... customer service depends on the luck... I don't recomend, expensive for the service”

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Posted 7 years ago

“very disappointed 😔”

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Posted 7 years ago

“I've had my plug and drive in for 90 driving days. No problem, my first feed back was silver and after that gold all the way. I received my discount.... £18. £18!!! When I've just paid over £700 for insurance £18 is a joke. So not worth it. I'd like to know what discount a silver driver gets, £2 maybe?”

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Posted 7 years ago

“I have been with Bell for just over one year now and I must say they are the best car insurance company I have ever been with. Every time I call, I get through to somebody quickly and the staff members are always so helpful and professional. I also feel very valued as a customer and they found the best deal for me in order to keep me as a customer on my renewal date. Bell are great value for money and I would highly recommend this insurance company.”

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Posted 7 years ago

“We had an accident back in nov 2014. The case was dragging on and as we were insured with Bell that year through Collingwood they helped us get our no claims bonus back. Nigel Mason really helped in chasing this up as it took longer than usual to settle the case. I am satisfied with the way they handled things with Collingwood. Thankyou”

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Posted 7 years ago

“Great company”

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(Car Insurance) - Posted 7 years ago

“May be black box can put me down but every time I call them and the prompt answer help me to wipe all concern. Last year got £25 back and this year got £18 back. Left bell and joined esure to save few pounds and ended up hanging on the phone for hours. Then cancelled and joined bell again.”

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Posted 7 years ago

“I am very disappointed with bell. I have been with them for three years now and instead of my price going down evey year it goes up. I also rang up about an incident i had but i was told it would nt affect my renewal price,however when i got my email for renewal its shot up by almost £500 and now they say its because of that incident. They should not have told me it wouldnt affect me if it was going to. Bell need to get their staff trained before they say things they shouldnt. Never going back to bell!!”

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Posted 7 years ago

“Has been easy using the tracking device and earning the bonus as gold standard driver.”

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(Car Insurance) - Posted 7 years ago

“I have been with bell for the last three years. Very reliable and efficient insurance company helped to sort out a claim on my behalf. Staff always go the extra mile to help out. Special thanks to Gemma Rees quality executive for being extremely efficient and her help has been very appreciated. Many thanks and all the best ????”

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Posted 7 years ago

“Excellent services and reliable staff”

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Posted 7 years ago

“Horrible company, misled and ignored throughout the whole process. I am a first time buyer of car insurance, told them I was moving in 2 days when I signed up and not to send the black box to the old address (they did). When I informed them of my new address they called back to inform me that my insurance had risen to over 5000 pounds because I was in a "high risk area" (it was residential). For someone commuting for my first job its just unaffordable and I wish I had been told that insurance can triple from a simple change of address before I bought my car. Cancelling my policy was the worst with people on the phone never calling back at agreed times and never being competent to handle the matter.”

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Posted 7 years ago

“Appalling.. happy to take lots of money for my sons young person insurance.Then claimed he was in teh bottom 5% of drivers... with no proof whatsoever, or evidence.Gave him 30 days to improve, so he left his car at home and went to work with his dad, so his car wasnt being driven much.Hoping that would improve is diving score.It didnt it made his score stay at 5%.They sent a letter out cancelling his policy on the 1st dec we received it the 7th december.So no notice whatsoever, he know has no insurance, and no way to get around as he cant use his car and so will probably lose his job.Young persons insurance in this country is a scam and this company are part of it.Avoid at all costs.”

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Posted 8 years ago

Bell is rated 3.2 based on 192 reviews