BG Insurance Reviews

Name: BG Insurance
Rating: 4.23

4.2 Rating 791 Reviews

84 %

of reviewers recommend BG Insurance

Company Reviews

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Metrics

4.2

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took out a policy and noticed their corresponding emails went straight into my spam immediately. This was lucky that I noticed as what happened later could have had serious repercussions. The email I received required documents from myself such as proof of No Claims Bonus. I replied back this customer service representative the following day with documents, which I had another email a week later from another member of staff stating they still hadn't received them. They had clearly lost them so I sent them again and expressed my confusion. I recently had a phone call requesting the documents. This phone call was pretty brief, but the lady just give me another email address to send them to, and that was the end of the call. Nothing more said. When I returned from work a few hours later, I send the documents again. To my shock there is an email in spam from earlier that day stating they had CANCELLED my policy. Let me remind you that THEY LOST THE DOCUMENTS and there was no warning over during the phone call at all. Luckily I checked my spam inbox again as I wouldn't have been insured due to no error of my own. I called them and the representative had no clue of the severity of the issue. I have since paid more for another policy and still awaiting a refund from these thieves.”

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Posted 5 years ago

“Terrible company, wont renew policy again,”

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Posted 5 years ago

“Always get the job done quick and defamatory realiable And also beat ever quoate ive introduced 3 freinds to change over”

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Posted 5 years ago

“Just bought insurance through them and they came back with issues of NCD and want to increase my premium by another £60. On their own site, a new premium quoted same. Also, they want to charge £55 for cancellation with the first 14 days which they call it as cooling off period in the name of admin fee. insurance companies should be regulated further so that they stop ripping off customers.”

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Posted 5 years ago

“Efficient,organised and easy to buy insurance from.”

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Posted 5 years ago

“Don’t use. Poor choice of underwriters. Car was stolen, 2 years and Tansar still haven’t paid out. Absolutely appalling customer. Now with the financial ombudsman”

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Posted 5 years ago

“Knowledgeable, professional Staff and great prices. What more do you need?”

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Posted 5 years ago

“I have used them for some time, primarily for house insurance. The renewal quotes have always been competitive and they have been helpful when I have phoned them.”

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Posted 5 years ago

“Competitive prices ans easy to talk to.”

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Posted 5 years ago

“Always had 1st class service. Custom care is excellent, theres always someone to help if required”

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Posted 5 years ago

“I insured a self converted campervan,...Which the compare site looked favorable. I have 10 years minimum NCD,..And they asked, Yea but experiance of driving a Motorhome ,...Told them I had caravans,. in the past ...Nothing!! I have driven and licenced to drive Double Decker buses..and coaches!! I have the Advanced Driving Certificate!! ,.....But No,...Did not listen Just increased my premium.. Pathetic,....Would not know a safe driver if hit them in the face.”

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Posted 5 years ago

“Very helpful staff.”

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Posted 5 years ago

“Over many years I have found B.G helpful and excellent on sending out reminders which is appreciated in our busy lives in this modern world and if they can reduce your cost they let you know by moving you to another policy. And they are usually competitive in the first place!”

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Posted 5 years ago

“Reasonable premium easy to renew no need to claim so hope everything goes just as easy if needed.”

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Posted 5 years ago

“No problems yet and ive been with them a few years now always friendly and helpfull towards me”

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Posted 5 years ago

“They are con men. They take your money and then concoct a reason to cancel so they can collect the admin fees. not to be trusted. I got a letter today saying they were cancelling because they didn't have my licence check code, annual mileage and reason for a previous policy cancellation (change of job because I work for agencies and go where they send me). All three were provided at the point of sale and repeated the weekend before last when they said they didn't have them. You don't have to be a genius to work out that they'd never have offered me the policy without this data in the first place. Don't trust them.”

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Posted 5 years ago

“Wonderful service by Tyler who was helpful and friendly, what a lovely guy made the experience all worthwhile. Happy Campers!”

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Posted 5 years ago

“COWBOYS! their entire business model is to appear cheap and affordable, but their policies are littered with hidden charges and traps to get more money out of you, if like me, you eventually give up and cancel, they hit you with more charges and scam you in the refund. Anyone giving these guys more than 1 star just haven't been hit with additional charges YET! ***3 weeks after cancelling, I'm still waiting on a refund from them. Do not purchase insurance from these guys. spend the extra £10 and go with a reputable insurance company instead of these cowboys. I promise it will be cheaper in the long run.”

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Posted 5 years ago

“They were so helpful to get the cover I needed at a great competitive price”

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Posted 5 years ago

“Always seem to offer us a sensible low price for our annual camper insurance. They offer stage payments and are great on the phone. A company with a traditional (read good quality) customer service.”

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Posted 5 years ago

BG Insurance is rated 4.2 based on 791 reviews