Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been with carrot for a year now and will be renewing with them next month! They have been so cheap and helpful, whenever I needed them someone was always there to talk to. Have always had issues with previous company’s before but since being with carrot, it has been so much better. Would really recommend them!”

Helpful Report

Posted 5 years ago

Hey Charnley, thank you for your great review! Have a wonderful day. Many thanks- John @ Carrot

Posted 5 years ago

“Very good, made me feel very secure with the purchase I was making and great customer service ensured this. However, over the phone I was not informed I would have to send over certain documents but that’s no problem as I have no issue with this. I would recommend this insurance to win.”

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Posted 5 years ago

Hey Joel, thank you for your great review! Have a fantastic day. Many thanks- John @ Carrot

Posted 5 years ago

“Superb customer service and very cheap quote”

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Posted 5 years ago

Hey, thank you for your review! Hope you have a fantastic day. Many thanks - John @ Carrot

Posted 5 years ago

“The customer service at carrot is outstanding, by far the best out of all 3 insurance providers I have been with. Any queries the live chat resolves it with friendly staff 🥕”

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Posted 5 years ago

Hey Niroch, thank you for your review! Great to hear you are enjoying Carrot! Have a great day. Many thanks - John @ Carrot.

Posted 5 years ago

“Very helpful. I had a problem with my dashboard but they sorted it straight away and they were very clear even Though it was through the online chat.”

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Posted 5 years ago

Hey, thank you for your review! Hope you have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“Friendly and helpful over the phone and informative from emails”

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Posted 5 years ago

Hey Jenna, thank you for your review! Hope you have a fantastic day. Many thanks - John @ Carrot

Posted 5 years ago

“Helpful with all communication and queries I had to offer. Would recommend to all new learners!”

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Posted 5 years ago

Hey , thank you for your review! Hope you have a fantastic day. Many thanks - John @ Carrot

Posted 5 years ago

“Best insurance company I’ve been with, affordable prices. I’ve recommended it to friends and family members”

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Posted 5 years ago

Hey Frazer, thank you for your review! Hope you have a lovely day. Many thanks - John @ Carrot

Posted 5 years ago

“Five stars ! !”

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Posted 5 years ago

Hey Rose, thank you for your review! Hope you have a lovely day. Many thanks - John @ Carrot

Posted 5 years ago

“best Insurance company I’ve been with and very affordable I’ve recommended many friends and family members.”

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Posted 5 years ago

Hey Frazer, thank you for your great review! We really appreciate it! You know where we are should you need us :). Many thanks- John @ Carrot

Posted 5 years ago

“Carrot insurance is very cheap and for driving safely you will earn carrot points which you can then save to buy an e voucher to spend at a variety of shops. Their online chat is also very helpful. Recommend Carrot insurance.”

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Posted 5 years ago

Hey Nakita, thank you so much for your review. Hope you are enjoying the points and are making great use of the voucher options :) Many thanks- John @ Carrot

Posted 5 years ago

“Carrot are one of the cheaper insurance companies offering insurance for a low cost price. I have had no problems with them and all questions have been answered by there chat box team.”

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Posted 5 years ago

Hey Mia, thank you for your great review! Have a wonderful day. Many thanks- John @ Carrot

Posted 5 years ago

“Customer service is very useful and so easy to get in contact with. The live chat service is such a good idea, especially for when you haven’t got the time to sit on the phone, on hold like most companies.”

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Posted 5 years ago

Hey, thank you so much for your review. Its great to hear you are enjoying our live chat and are benefiting from this! Have a wonderful day! Many thanks - John @ Carrot

Posted 5 years ago

“Brilliant”

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Posted 5 years ago

Hey Nate, thank you for your great review! Have a fantastic day! Many thanks - John @ Carrot

Posted 5 years ago

“Always very helpful when phoning. Been the cheapest I've found, been with Carrot for 2 years now and plans to leave them.”

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Posted 5 years ago

Hey Charlotte, thank you for your review! Great to hear you are a returning customer. You know where we are should you need us. Many thanks - John @ Carrot

Posted 5 years ago

“Great customer service, low prices”

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Posted 5 years ago

Hey John, thank you for your review! Have a fantastic day. Many thanks- John @ Carrot

Posted 5 years ago

“Amazing customer service and great price!!”

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Posted 5 years ago

Hey Jen, thank you so much for your review, we really appreciate it! :) Many thanks- John @ Carrot

Posted 5 years ago

“Carrot insurance made me happy as they were able to validate my insurance documents and policy very quickly and effectively without managing to waste any time.”

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Posted 5 years ago

Hey Riyad, thank you for your review! Really glad you are enjoying your time with Carrot. Many thanks- John @ Carrot

Posted 5 years ago

“Good company for Young drivers ,good prizes for renewal 10/10 company”

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Posted 5 years ago

Hey Karol, thank you for your review! Great to hear you are enjoying the rewards! Many thanks- John @ Carrot

Posted 5 years ago

“I had to contact them recently and found it easiest to do so by webchat. It doesn't take long and the handlers are very helpful and pleasant.”

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Posted 5 years ago

Hey Louise, Thank you for leaving us a great review! Have a wonderful day. Many thanks - John @ Carrot

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews