Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jack was absolutely fantastic, steering me through my queries and questions thank you, George”

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Posted 4 years ago

Hi George, Thank you so much for your review, I am glad you are happy with Jack's service, I will make sure this gets fed back to him. Have a great day! Many Thanks, Chris @ Carrot.

Posted 4 years ago

“The best priced insurance for young drivers. The reward service is excellent, encouraging young drivers to be safe on the roads. I’ve rarely had to speak to the customer service team but when I have, I received good efficient service. Could not fault carrot insurance. 100% recommend.”

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Posted 4 years ago

Hello Grace, Thank you so much for your review, we are really glad you are happy with the price we have offered, you feel our service is efficient and you are happy with our rewards each week! Keep up the great driving for them rewards! I am happy to see you would recommend us! I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“By far the cheapest insurance for new / young drivers out there when I looked. They also have a great rewards program each week for driving well”

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Posted 4 years ago

Hello Ryan, Thank you so much for your review, we are really glad you are happy with the price we have offered and you are happy with our rewards each week! Keep up the great driving for them rewards! I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Best helpfully stuff”

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Posted 4 years ago

Hello, Thank you so much for your review. We really appreciate the feedback! I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Really fast customer service, i had trouble getting my no claims from my old insurer and they had no problem in getting it for me, very very please with them.”

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Posted 4 years ago

Hello Thomas, Thank you so much for your review. We really appreciate the feedback! We are really glad we have helped with you getting your no claims discount and you are happy with our customer service!😊 I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Easy process of setting up insurance”

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Posted 4 years ago

Hello Ayleshia, Thank you so much for your review. We really appreciate the feedback! We are really glad you find our policy set up process easy. I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“They offered me the cheapest insurance quotation, my policy is almost finished now and easy to say I've had 0 issues with this company. Live chat was quick and an operative got to me within 2 minutes. Only complaint I have is that they don't offer policies without telematics so unfortunately I will have go to another provider for next year as I don't want a black box.”

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Posted 4 years ago

Hello Lewis, Thank you so much for your review. We really appreciate the feedback. We are so glad you are happy with your quote and have had no issues. We are sorry to see you go and wish you luck with your new insurer. We are a telematics only company as we use these to try to help give tips for safer driving and to then make the roads a safer place. 😊 I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Great customer service, they allowed me to get an extension on a blackbox and i doubt other insurers would be that nice to young drivers!”

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Posted 4 years ago

Hello, Thank you so much for your review. We really appreciate the feedback! We are really glad we have helped with your query and you are happy with our customer service. I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Very helpful when needed, its good having the live chats to help. I would recommend for drivers who just past there test. The service is very quick. Easy to buy the insurance no hard questions. Thank you.”

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Posted 4 years ago

Hello, Thank you so much for your review. We really appreciate the feedback! We are really glad you are happy with Live Chat, that we have helped with any queries and that you would recommend us. I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Very helpful with my enquiry.”

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Posted 4 years ago

Hello, Thank you so much for your review. We are happy to hear we have been helpful with your query. I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“The live chat was simple to use and straight forward. Quick, simple and easy. No waiting time and issue resolved.”

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Posted 4 years ago

Hello Rachael, Thank you so much for your review. We are really glad you are happy with our Live Chat and find this easy to use. I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Good prices, fair quotes. Carrot Insurance are amazing for young drivers. Very rewarding”

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Posted 4 years ago

Hello Kieran, Thank you so much for your review, we are really glad you are happy with the price and that you feel we are amazing for young drivers! Keep up the great driving for them rewards! I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“I thought it would be difficult not speaking to a human but the live chat was easy to do and the sales person was very helpful.”

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Posted 4 years ago

Hello, thank you so much for your review, we are glad you are happy with our Live Chat and we helped with your query. Have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Very quick service. They explained everything really well through the live chat and I felt like a valued customer. There was nothing difficult about this process at all. Thank you so much.”

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Posted 4 years ago

Hello Jasmine, Thank you so much for your review. You are valued! We are really glad you are happy with our Live Chat, service and you are happy with the process. I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Fantastic let me know everything I need to know”

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Posted 4 years ago

Hello Joe, Thank you so much for the review! We really appreciate the feedback. We are so glad we gave you all information you needed to know. Have a great day! Thank you and take care. Chanice @ Carrot. 😊

Posted 4 years ago

“Online chat was very prompt, efficient and very easy to use. Overall their insurance is great value for money - what more can you ask for :-)”

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Posted 4 years ago

Hello Mark, Thank you so much for your review, we are really glad you are happy with our Live Chat, find this easy to you and are happy with the price! I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“I just signed up for Carrot insurance and I couldn't be more delighted with their service so far. They also have a fantastic customer service team!”

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Posted 4 years ago

Hello Sarah, Thank you so much for the review and welcome to Carrot! 🥕 We really appreciate the feedback. We are so glad you are happy with our customer service team. Have a great day! Thank you and take care. Chanice @ Carrot. 😊

Posted 4 years ago

“Always had amazing service, great prices and couldn’t recommend higher.”

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Posted 4 years ago

Hello Jack, Thank you so much for your review, we are really glad you are happy with our service, prices and would recommend us! I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Whilst it was an ok one service, all questions were answered effectively and efficiently.”

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Posted 4 years ago

Hello, Thank you so much for your review, we are glad you are happy with our service and we helped with all of your questions. Have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Really good service making it easy to sort you insurance”

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Posted 4 years ago

Hi Tom, thank you so much for your review, we are glad you are happy with our service. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews