Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing insurance price amazing customer service”

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Posted 2 years ago

Hello, Thank you for your review, we are glad you are happy with our customer service and price. We hope you have a great day! Chanice @ Carrot.

Posted 2 years ago

“The services their provide for their customers”

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Posted 2 years ago

Hello Prabhat, Thank you for your review, we are glad you are happy with our customer services. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Paul was great via live chat and able to help with my query within minutes. He answered questions clearly and pointed me in the right direction. Thank you 😊”

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Posted 2 years ago

Hi Courtney, Thank you so much for your review! we are glad you are happy with Paul's help on Live Chat and as he was able to answer your queries clearly and pointed you in the right direction. I will make sure this gets fed back to Paul. Have a great day! Chris @ Carrot.

Posted 2 years ago

“It’s very simple and easy to make changes to your policy as well as setting everything up, the staff are very helpful with any enquiries you may have. One thing you might find a little annoying is the live chat, sometimes you have to wait quite a while without leaving the page as there’s a possibility you may lose your spot or have to start again. But still very helpful”

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Posted 2 years ago

Hello Josh, Thank you for your review we do appreciate all customer feedback, we are glad you have found it easy to make changes and have found our staff helpful with queries. Have a nice day, Chris @ Carrot.

Posted 2 years ago

“I love the way Carrot reward their customers. You get lots of great goodies by driving well with them however not being able to get through to them via phone call and live chat has driven me crazy over the last few years.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review we do appreciate all customer feedback, we are glad you have been happy with receiving rewards for safe driving, have a nice day! Chris @ Carrot.

Posted 2 years ago

“Been with carrot for a couple of weeks threatened to cancel my insurance when there were no technicians available in my area to fit my black box had to go 2 days without my car whilst I left it elsewhere to be fitted, now struggling to upload my documents an they have been no help and just keep threatening to cancel my insurance.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we do appreciate all customer feedback, we have now sent you a private message to reply to. Thanks, Chris @ Carrot.

Posted 2 years ago

“Good insurance policy prices with great rewards for safe drivers. Good customer services as any issues or applying any changes to your policies are dealt with on the day or within appropriate time. Appropriate invitation timings for potential renewal of insurance policies.”

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Posted 2 years ago

Hello Mustafa, thank you so much for your review! We are glad you are happy with rewards for driving safely and as your queries have been dealt with promptly. We are also glad you are happy with our renewal timescales. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Spoke to someone called Lee was really nice and helped me out immediately!!”

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Posted 2 years ago

Hi Jayden, Thank you so much for your review! we are glad Lee was nice and helped with your query quickly. I will make sure this gets fed back to Lee. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Absolutely amazing customer service and I have had no issues with them.”

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Posted 2 years ago

Hello Ahmed, thank you so much for your review! We are glad you are happy with our service. We hope you have a great day! Chanice @ Carrot.

Posted 2 years ago

“I've been insured with Carrot for three years for them now to not send me an renewal invitation. I spent several days trying to contact them to renew my insurance(about a week before it actually ran out) . For them to send me a NO REPLY email and say I'm no longer insured with them. An absolute disgrace!”

Helpful Report

Posted 2 years ago

Hello Zhera, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chanice @ Carrot

Posted 2 years ago

“Perfect communication just took 1 hour and 20 minutes .to get in to live chat”

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Posted 2 years ago

Hi Tyler, thank you for your review we are glad you are happy with our communication. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Scammers. Rubbish company, customer service is absolutely appalling. Wouldn't trust them with a claim at all.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot

Posted 2 years ago

“Rewards you for driving well, good user-interface, good price 👍”

Helpful Report

Posted 2 years ago

Hello, thank you so much for your review! We are glad you are happy with the price and believe we have good user interface. Keep up the great driving for them rewards! We hope you have a great day! Chanice @ Carrot.

Posted 2 years ago

“Very pleased with the customer service and the agent I spoke to was very helpful”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for your review! We are glad our agent was helpful and you are happy with our service. We hope you have a great day! Chanice @ Carrot.

Posted 2 years ago

“I’m a new driver, the adding documents was so easy customer service was so helpful. Having a black box was arranged over txt and they came to my property to install. Really happy.”

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Posted 2 years ago

Hello, Thank you so much for your review, we are glad you found sending your documents into us easy and as you have had your black box fitted. Have a great day! Chris @ Carrot.

Posted 2 years ago

“spoke with lee today and solved my problem and very happy with the action given”

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Posted 2 years ago

Hi, Thank you so much for your review, we are glad you are happy with Lee's service and as he solved your query. I will make sure this gets fed back to Lee. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Paul sorted renewal really quickly when I eventually got through the live chat. The chat feature has been appalling the last week - I have wasted ~5 hours sitting "no 1 in queue to be transferred to an agent". Renewal shouldn't be that hard.”

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Posted 2 years ago

Hi Luke, Thank you for your review, we do appreciate all customer feedback, we are glad Paul was able to help with your renewal and as you have renewed your policy. Have a nice day. Chris @ Carrot.

Posted 2 years ago

“I spoke to jack on a live chat he managed to solve my queries and got everything sorted. Perfect service lovely staff and friendly. Would recommend!”

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Posted 2 years ago

Hi Mckayla, Thank you so much for your review, we are glad Jack was able to solve your queries and was friendly and as you would recommend us. I will make sure your feedback gets passed to Jack. Have a great day! Chris @ Carrot.

Posted 2 years ago

“they helped me with everything and paul was great”

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Posted 2 years ago

Hello, thank you so much for your review! We are glad Paul was able to help you with your query. I will make sure this gets fed back to Paul. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Live chat takes forever to connect with an agent. Wait like an hour to get hold of an agent and when they do they rush you with your query. Need updated live chat system which is faster and runs quickly and smoothly :)”

Helpful Report

Posted 2 years ago

Hello Zahra, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot

Posted 2 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews