Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Responded very quickly to my query and dealt with it just as I expected,just awaiting my refund to land in my account”

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Posted 5 years ago

Hey Mollie, thank you for your review! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“The staff new to answers to my questions and also made my life easy when it was time for my renewal.”

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Posted 5 years ago

Hey Kye, thank you so much for your great review! You know where we are should you need us :). Many thanks - John @ Carrot

Posted 5 years ago

“Much better price than other insuarance companies which was a massive bonus! If I have ever had any questions the live chat has been very helpful and always sorted out my query. Staff have been friendly and professional. I would definitley recommend carrot to other new drivers.”

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Posted 5 years ago

Hey Anna, thank you for your review! We really appreciate it. Have a great day! Many thanks- John @ Carrot

Posted 5 years ago

“Great insurance, love the details the black box gives, encourages better driving. Weekly reward points are also big encouragement for driving well with free money for this. Have just renewed and didn’t even look for any other provider.”

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Posted 5 years ago

Hey Karl, thank you for your review. Hope you are enjoying your weekly rewards! Many thanks - John @ Carrot

Posted 5 years ago

“They are helpful,with care for customers.recommended”

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Posted 5 years ago

Hey Cristian, thank you for your great review! Many thanks - John @ Carrot

Posted 5 years ago

“Best service all computer staff are extremely excellent”

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Posted 5 years ago

Hey Naheem, thank you for your review! Have a fantastic day. Many thanks - John @ Carrot

Posted 5 years ago

“Very good service , always been accommodating to every request made and have always been easy to get a hold off.”

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Posted 5 years ago

Hey Sinead, thank you for your review! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“Customer service is really fast and helpful, the price was the lowest quote I had for my first year of insurance, black box was fitted asap with no issues and the new driver dashboard is very easy to use. It's also very motivating that we get rewarded for good driving.”

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Posted 5 years ago

Hey Natalia, thank you for your review! Should you need us, you know where we are :). Have a wonderful day! Many thanks- John @ Carrot

Posted 5 years ago

“Carrot insurance, so easy to use via the driving app and always happy to help with any questions or problems. Best way and quickest way to sort any problems is via their online chat service, always use this way and every time my questions or problems are sorted straight away! Definitely worth taking out insurance with them, they are so reasonably priced as well.”

Helpful Report

Posted 5 years ago

Hey Lewis, thank you for your great review. Hope you have a fab day! Many thanks - John @ Carrot

Posted 5 years ago

“Very easy to use and the phone app makes things so much easier, customer service is also great and the online chat is very quick and effective also the cheapest insurance I found while checking multiple compare sites”

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Posted 5 years ago

Hey Alicia, thank you for your review! Have a great day, Many thanks- John @ Carrot

Posted 5 years ago

“Easy to set up, cheap compared to other insurances, and really helpful customer service. I really like the app, as it shows my routes, miles and has great rewards.”

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Posted 5 years ago

Hey, thank you for your review! Hope you are enjoying your rewards :) Many thanks - John @ Carrot

Posted 5 years ago

“Really easy to set up, a lot cheaper than other insurances and great customer service. I actually really like the app, as it shows my routes and miles, and has great rewards.”

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Posted 5 years ago

Hey, thank you for your review :). Many thanks- John @ Carrot

Posted 5 years ago

“good insurance helps when needed quick response rates cheaper than the rest”

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Posted 5 years ago

Hey Jack, thank you for you review! Have a fantastic day. Many thanks - John @ Carrot

Posted 5 years ago

“I took out a blackbox policy with carrot insurance and the whole process was just quick and easy. From filling out my details to getting the box fitted it was all simple and straight forward. Even the blackbox app is great it shows exactly how many miles I’ve done and the scores of my journeys”

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Posted 5 years ago

Hey Abdul, Thank you for you review. Have a great day! Many thanks- John @ Carrot

Posted 5 years ago

“They have a really good phone line were the phone operators are very patient and give clear instructions or answers to whatever you need to know. They also have the best price for first year insurance as to any other company. I've had nothing but great service from them so far.”

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Posted 5 years ago

Hey Andrew, thank you for your review! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“Brilliant customer service whenever I’ve need them, great rewards for good driving, great system”

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Posted 5 years ago

Hey, thank you for your review. Many thanks - John @ Carrot

Posted 5 years ago

“Their service is amazing and the staff are always there to help !!”

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Posted 5 years ago

Hey Abbey, thank you for your review! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“Customer service was quick and easy. Black box fitting was professional and extra precaution was taking due to the covid-19”

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Posted 5 years ago

Hey Sam, thank you for your review. Great to hear you felt safe during install. Stay Safe! Many thanks- John @ Carrot

Posted 5 years ago

“With carrot insurance my insurance did go down. And driving well did mean on weekly basis I got £3 vouchers”

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Posted 5 years ago

Hey Saba, thank you for your review. Hope you enjoyed the weekly vouchers! Many thanks - John @ Carrot

Posted 5 years ago

“My second year with carrot my renewal price went down by a £1000 the best insurance company I’ve been with. Thankyou so much carrot you’ve saved me a lot of money”

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Posted 5 years ago

Hey Nusrat, thank you for your review! Great to hear the price decrease, don't forget this is also to do with your driving behaviour so well done! Many thanks- John @ Carrot

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews