Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful company”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for your review! We are glad you find us helpful. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Amazing Service, very Helpful!”

Helpful Report

Posted 3 years ago

Hi Natalie, Thank you so much for your review! We are glad you are happy with our customer service and find us helpful. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Perfect to understand peopole feelings thanks love ❤️ love”

Helpful Report

Posted 3 years ago

Hi, thank you so much for your review! we are glad you have found us understanding. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Owen, on the live chat, was very helpful and friendly. Arranged my renewal quickly and efficiently.”

Helpful Report

Posted 3 years ago

Hi Emma, Thank you very much for your review! we are glad Owen was able to help with your renewal quickly and efficiently. I will make sure this gets fed back to Owen. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Easy live chat option , I spoke to a lady called Cerys and she was really helpful and polite and sorted my query within minutes !”

Helpful Report

Posted 3 years ago

Hello, thank you so much for your review! We are glad Cerys provided quick and helpful customer service. I will make sure this gets fed back to Cerys. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Great chat service from Lee, car insurance sorted in minutes thanku Lee”

Helpful Report

Posted 3 years ago

Hi Ben, thank you so much for your review! We are glad Lee provided great customer service. I will make sure this gets fed back to Lee. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Great chat service”

Helpful Report

Posted 3 years ago

Hi, thank you so much for your review! we are glad you are happy with our Live Chat service. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Fast easy live chat Everything can be sorted in minutes”

Helpful Report

Posted 3 years ago

Hi, thank you so much for your review! we are glad you found the service fast and easy. Have a great day! Anu @ Carrot

Posted 3 years ago

“Megan tried so hard to get me the policy I needed. She was knowledgeable, polite and patient.”

Helpful Report

Posted 3 years ago

Hi Craig, thank you so much for your review! We are glad you found Megan knowledgeable, polite and patient while resolving your queries. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Great service and very happy to help with my issues”

Helpful Report

Posted 3 years ago

Hello, thank you so much for your review! We are glad we were able to help with your queries. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Had agent Charlotte sort out insurance queries for me, such a pleasure to be dealt by her "first class" thanks Gerald.”

Helpful Report

Posted 3 years ago

Hello Gerald, Thank you so much for your review! We are glad Charlotte was able to help with your queries, I will make sure this gets fed back to her. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Easy and efficient”

Helpful Report

Posted 3 years ago

Hello, thank you so much for your review! we are glad you found the service easy and efficient. Have a great day. Anu @ Carrot

Posted 3 years ago

“I had a customer service advisor called Megan she was so fast and quick answered all my queries really impressed with the live chat service. Thank you Megan for the help today. I’m really satisfied.”

Helpful Report

Posted 3 years ago

Hello Kiran, thank you so much for your review! We are glad Megan provided quick and efficient customer service. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot

Posted 3 years ago

“Owen helped me understand everything clearly! Helpful staff with polite personality!”

Helpful Report

Posted 3 years ago

Hi Bridie, Thank you so much for your review! we are glad Owen was able to help with your queries, have a great day! Chris @ Carrot.

Posted 3 years ago

“Great help with problems very understandable about what is going on with your car great company”

Helpful Report

Posted 3 years ago

Hello Robert, thank you so much for your review! We are glad you found our service helpful and understandable of your problem. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Easy to contact, very helpful. Very cost effective”

Helpful Report

Posted 3 years ago

Hi Megan, thank you so much for your review! we are glad you are happy with the service and also found us cost effective. Have a great day. Anu @ Carrot

Posted 3 years ago

“They were hard to get through too but when I got through Cerys was a massive massive help thank you soo much”

Helpful Report

Posted 3 years ago

Hello, thank you so much for your review! We are glad you found Cerys very helpful. I will make sure this gets fed back to Cerys. Have a great day! Anu @ Carrot.

Posted 3 years ago

“You got my driving test pass date wrong so want to charge me an admin fee for your mistake, you changed my premium amount so I am now paying an extra £93 a month without my permission, you said if I didnt pay you would cancel my insurance, I cant afford another £93 a month I am an apprentice, I went with your quote because it was affordable, you didnt say you were going to add all these extra charges half way through !!! Now I am stuck., I cant cancel as I will owe you even more money and wont be insured !!!”

Helpful Report

Posted 3 years ago

Hi Daniel, thank you so much for your review! Apologies for the issues experienced, please be aware that we would not change the premium amount without your permission and I can see that this has been discussed over live chat. We have logged a complaint regarding your concerns and we will look into the points of complaint you have raised. We would like to discuss your concerns in more detail, please contact us via Live Chat @ www.carrotinsurance.com where an agent will be happy to help. Thanks, Anu @ Carrot.

Posted 3 years ago

“Would like to leave an amazing review for Megan she went above and beyond the call of duty to sort out a few issues with my insurance could not have been more helpful thank you Megan once again. She is a great asset to your company.”

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Posted 3 years ago

Hello James and Karen, thank you so much for your review! We are glad Megan has gone above and beyond in providing great customer service. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot.

Posted 3 years ago

“one of the best and cheap insurance staff really helpful really injoying talking to staff and asking questions making me feel not scared of insurance. Black box i think by far the best for young drivers”

Helpful Report

Posted 3 years ago

Hi Maros, thank you so much for your review! we are glad you are happy with the service and also glad the staff has been really helpful in answering your queries. Have a great day. Anu @ Carrot

Posted 3 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews