Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with carrot insurance for two years and have recently renewed for my third year. It has always been incredibly easy to sort insurance out through carrot using the only chat tool which is very simple to use for everyone. Customer service is second to none with extremely punctual, polite, attentive, quick and knowledgeable staff every time, whether is be something small like asking for a renewal quote or something more you are never left without a suitable resolve on the day. I've always found the price of carrot to be very competitive with other insurers, if not usually cheaper than most, using the better driver app is a breeze and doesn't inconvenience you as a driver at all and its quick and easy to set up the app when you join Carrot either as a new customer or upon renewal. I've never experienced a delivery or returns experience through carrot but have read reviews and heard from others I know that are with carrot that delivery and returns are also very simple with help avaliable from the customer service if needed. I would recommend carrot for all types of driver new or experienced, don't let the use of a 'black box' stop you from considering this insurer, ive had a thourghly enjoyable driving experience throughout my time with them.”

Helpful Report

Posted 4 years ago

Hello Jordan, Thank you so much for the review, we really appreciate the feedback! :) I am so glad you feel we are a great company, you are happy with our service, the app and our prices. 😊 Thank you so much for recommending us! I hope you have a lovely day! Chanice @ Carrot Insurance. 🥕

Posted 4 years ago

“Great company and good deals”

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Posted 4 years ago

Hello Ethen, Thank you so much for the review, we really appreciate the feedback! :) I am so glad you feel we are a great company and we offer good deals!😊 I hope you have a lovely day! Chanice @ Carrot Insurance. 🥕

Posted 4 years ago

“Been with carrot a short time but overall very happy with the price and communication. They don't harass me like other companies do which is great. Thank you.”

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Posted 4 years ago

Hello Laura, Thank you so much for the review, we really appreciate the feedback! :) I am so glad you are happy with our price and communication! 😊 I hope you have a lovely day! Chanice @ Carrot Insurance. 🥕

Posted 4 years ago

“easy to set up insurance fast delivery of black box and easy set up”

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Posted 4 years ago

Hello Robinson, Thank you so much for your review, we are glad your insurance was easy to set up and your telematics device arrived promptly and you were able to easily set this up. Have a great day! Chris @ Carrot

Posted 4 years ago

“Carrot has been amazing for handling my insurance! They’ve been so helpful and answered every question I have had and every problem they’ve been able to solve which i couldn’t be more grateful for! Highly recommend this insurance!”

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Posted 4 years ago

Hey Lindsey, thank you for your review! We are glad we have been able to solve any issues for you and that you would recommend us. Have a great day! Chris @ Carrot.

Posted 4 years ago

“I had to switch to carrot because i had a car accident last year unfortunately so this meant i had to opt for black box insurance however since having carrot insurance i can 100% say ill be staying with reward blackbox schemes like this one. Great”

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Posted 4 years ago

Hi Ethan, thank you for your review! We are glad you are happy with our black box policy and our rewards! have a great day! Chris @ Carrot.

Posted 4 years ago

“Amazing customer service that is helpful every single time!”

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Posted 4 years ago

Hello, Thank you so much for your review, we are glad our customer service has been amazing for you and helpful each time! Have a great day! Chris @ Carrot.

Posted 4 years ago

“Quick and easy”

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Posted 4 years ago

Hi, thank you for your review, have a great day! Chris @ Carrot.

Posted 4 years ago

“So helpful!”

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Posted 4 years ago

Hi Megan, Thank you so much for your review! we are glad you find us helpful. Have a great day! Chris @ Carrot.

Posted 4 years ago

“Seems good so far, good customer service on the live chat facility and very competitive prices.”

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Posted 4 years ago

Hey Courtney, thank you so much for your review! we are glad you are happy with our customer service and our Live Chat service. Have a great day! Chris @ Carrot.

Posted 4 years ago

“Always very helpfull and Cheap insurance Especially for new drivers”

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Posted 4 years ago

Hello Vanyo, thank you so much for your review, we are glad you find us helpful and are happy with our prices. Have a great day - Chris @ Carrot.

Posted 4 years ago

“Easy to get a quote and very cheap ☺️”

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Posted 4 years ago

Hello George, Thank you so much for your review, we really appreciate the feedback! I'm so glad you feel the quote process is easy and you are happy with the price!🥕 I hope you have a great day! Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“always very helpful when dealing with any queries, have continued to stay with carrot insurance for another year”

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Posted 4 years ago

Hello Paige, Thank you so much for your review, we really appreciate the feedback! I'm so glad you feel we are helpful and that you have renewed with us!😄🥕 I hope you have a great day! Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Amazing renewal price”

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Posted 4 years ago

Hello Harry, Thank you so much for your review, we really appreciate the feedback! I'm so glad you are happy with your renewal price!🥕 I hope you have a great day! Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Amazing setvice”

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Posted 4 years ago

Hello, Thank you so much for your review, we really appreciate the feedback! I'm so glad you are happy with the service!🥕 I hope you have a great day! Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“The new driver app will continuously log my usage as 0.2 even though I’ve drove my car after 4 hours or so. Also the app is telling me that I don’t have a black box installed and automatically logging me out of it but prior to that the app was working fine.”

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Posted 4 years ago

Hello Javaria, Thank you so much for your review, we really appreciate the feedback! I'm so sorry to read the issues experienced, if you can contact on Live Chat @ www.carrotinsurance.com and an agent will be more than happy to help with any issues!🥕 I hope you have a great day! Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Bit of a wait on the chat, but the rep sorted out my queries.”

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Posted 4 years ago

Hi, thank you for your review. We are sorry to hear you experienced a wait on Live Chat and are glad your queries have now been solved. Have a great day! Chris @ Carrot.

Posted 4 years ago

“Never had any problems with my insurance, and whenever I've needed help with anything I've had 100% efforts to resolve my issue. Very helpful 5 star from me. Won't use any other insurance company.”

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Posted 4 years ago

Hey Bridie, Thank you so much for your review! We are glad you are happy with your policy and we have helped you with your queries. Have a great day! Chris @ Carrot.

Posted 4 years ago

“only been with carrot for a little bit, quite frustrating that it doesn’t have a number to call but makes up for it via live chat. So far so good though.”

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Posted 4 years ago

Hi Gary, Thank you for your review, we are glad you are happy with our Live Chat service, please be aware you can request a call back from Live Chat with an agent who would be happy to help. Have a great day! Many Thanks, Chris @ Carrot.

Posted 4 years ago

“Responsive quickly and very helpful”

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Posted 4 years ago

Hey, Thank you so much for your review, We are glad you are happy with our response times and find us helpful. Have a great day! Many Thanks, Chris @ Carrot.

Posted 4 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews