Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very cheap car insurance and love the fact you can earn points towards gift cards for safe driving. The app is also great as you can see how good you are doing and it shows you what to improve on”

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Posted 2 years ago

“It is a really good and cheep insurance with the insentive to drive safe by offering point to purchase gift vouchers of which they offer a wide range, sometimes the usage score is negatively effected and I’m not always sure why but overall a good insurance”

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Posted 2 years ago

Hi, Thank you for your review, we are glad you are happy with Carrot Insurance and rewards for safe driving. Have a great day! Carrot Insurance.

Posted 2 years ago

“Excellent insurance provider”

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Posted 2 years ago

Hi, Thank you so much for your review! we are glad you are happy with Carrot Insurance. Have a great day! Carrot Insurance.

Posted 2 years ago

“Very helpful with any queries. Good price for first drivers. Fast delivery and good service for black box”

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Posted 2 years ago

Hello Chloe, Thank you so much for your review! We are glad you are happy with our customer service in regards to your queries. We are also glad you are happy with our policy prices and your black box unit. Have a great day! Carrot Insurance.

Posted 2 years ago

“""”

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Posted 2 years ago

Hello Jamie, Thank you for your review, Have a great day! Carrot Insurance.

Posted 2 years ago

“Carrot insurance made me happy because you could earn rewards whilst driving safely and it motivated me to try and get full points every day/week. It was also easy to use.”

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Posted 2 years ago

Hello Raven, Thank you so much for your review! We are glad Carrot have made you happy with earning rewards for safe driving and as you have found your dashboard easy to use. Have a great day! Carrot Insurance.

Posted 2 years ago

“Asked for the policy to be cancelled as i wasnt told it was gona be a black box when i was setting up the policy over the phone! The only way u can talk to the company is over live chat which takes hours to connect! The agent told me they had technical issues so was gona get a email with a quote to cancel, which i never have recived! Terrible servis, wouldn't even rate this company 1 star!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance

Posted 2 years ago

“It is fantastic to use the app i get rewards weekly”

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Posted 2 years ago

Hi, thank you so much for your review, we are glad you are happy with the app and receiving rewards weekly. Have a great day! Carrot Insurance.

Posted 2 years ago

“It’s got great customer service, it’s been an amazing company over the last 4 years of me being insured with them. Can’t fault them at all.”

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Posted 2 years ago

Hi Nichola, Thank you so much for your review! we are glad you have been happy with our customer service. Have a great day! Carrot Insurance.

Posted 2 years ago

“They have a telephone number but not one answering! I have received an email with was saying that my changes has been completed but I never requested anything like that. I have been on LiveChat for 3 hours but no one picked up my request!!!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance.

Posted 2 years ago

“Brand new driver, i cant get on the dashboard, i need to speak to someone and live chat is useless no one responds - just passed from bot to bot”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance.

Posted 2 years ago

“Getting vouchers for driving well. It makes paying the insurance money worth it as your receiving something back.”

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Posted 2 years ago

Hi Harvey, Thank you so much for your review, we are glad you have been receiving vouchers for safe driving. Have a great day! Carrot Insurance.

Posted 2 years ago

“Absolutely not worth It. Terrible customer service. Not there when you need help and don’t help on cancellations. Rip off. Told me my policy will get cancelled and when I try to get in contact they do not help at all and have long waiting times. For the past 6 days not one agent has got in touch on live chat. Appalling. Terrible insurance.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance.

Posted 2 years ago

“Untrained basic rip off off an insurance company £300 to cancel a policy ! Don’t do it !!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance.

Posted 2 years ago

“Untrained basic rip off off an insurance company £300 to cancel a policy ! Don’t do it !!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance.

Posted 2 years ago

“Great service just having a new policy with carrot insurance, Karl was great help today.”

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Posted 2 years ago

Hello Cas, Thank you so much for your review, we are glad you are happy with Karl's service, we will make sure this gets fed back to him. Have a great day! Carrot Insurance.

Posted 2 years ago

“May be the cheapest but please do not use this company, you will end paying out of the nose, they say they have sent you messasges when they have not, and ask you to upload documents to the dashboard which does not work. They cancel without a grace period and then charge you an extortiante fee when they cancel your policy without warning. Please use a company that is more profession and understanding, biggest regret was using this company and we are £450 out of pocket for a recently passed driver is not good at all. Rude, discourteous, arrogant. Would not reinstate policy despite pleaing with them and explianing that it was not my fault and I tried to send them the documents and get in touch with them.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance.

Posted 2 years ago

“Been with carrot for about 4 years now and have always been easy to deal with if needed. Had to claim when someone bumped into me and carrot were so quick to help and sorted every thing from a courtesy car and everything. I didn't pay one extra penny so I cannot recommend enough they made what would have most likely been a stressful time easy.”

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Posted 2 years ago

Hello Sian, Thank you so much for your review! We are glad you have found Carrot easy to deal with and as we helped with your claim and as you would recommend us. Have a great day! Carrot Insurance.

Posted 2 years ago

“Imposible to get in touch. Passed from bot to bot. Not once been able to speak to an actual human to help with any query. Do not use this company”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance.

Posted 2 years ago

“New policy holder and had a query. I’ve been trying to get contact for days. No one to speak to. Just Bots. Been on a live chat three times and each time waiting over an hour long which have ran past the working hours. Steer clear. Terrible customer service.”

Helpful Report

Posted 2 years ago

Hello Jayne, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance.

Posted 2 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews