Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With it being an online insurer you can't call to discuss your policy, the live chat feature is terrible and has taken me over an hour to get through to someone everytime I have needed to make an update. I would rather be on hold”

Helpful Report

Posted 2 years ago

Hello Antonio, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot

Posted 2 years ago

“Really helpful all the time. Sophie helped me today and she was really helpful and kind”

Helpful Report

Posted 2 years ago

Hi Kamran, Thank you so much for your review! we are glad you find Carrot helpful, thank you for your feedback for Sophie. I will make sure this gets fed back to her. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Love carrot. Great insurance company with little hassle and great for young drivers.”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for your review! we are glad you love Carrot and find us great for young drivers. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Good customer service over the phone and also online chat as well”

Helpful Report

Posted 2 years ago

Hi, thank you very much for your review, we are glad you are happy with our customer service over the phone and Live Chat. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Good customer service”

Helpful Report

Posted 2 years ago

Hello, thank you so much for your review! we are glad you are happy with our customer service, Have a great day! Chris @ Carrot.

Posted 2 years ago

“Terrible customer service. No customer service contact number, you can’t cancel the policy and live chat take some information and doesn’t respond anymore. WAST OF TIME”

Helpful Report

Posted 2 years ago

Hello, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot

Posted 2 years ago

“The service of this company is absolutely terrible I have been trying to contact somebody for hours via the live chat which seems to be the only way to contact them.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot.

Posted 2 years ago

“The advisor I spoke to was great however I do think it’s unfair having to pay for extra miles when you have a black box. You wouldn’t have to do this with a normal policy”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review, we are glad the agent was great on Live Chat. In regards to additional miles we do confirm on our website help centre that if you exceed your annual mileage you will need to purchase top-up miles. Thanks, Chris @ Carrot.

Posted 2 years ago

“I have been trying to contact via a number and live chat for the past two days, to change my insurance vehicle and I have had no response even via the live chat? What am I supposed to do as I need to drive to work and I will not pay for external additional cover.”

Helpful Report

Posted 2 years ago

Hello, thank you for your review and we are sorry to hear of the issues experienced, we have tried to contact you via telephone but haven't been able to get in touch, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot.

Posted 2 years ago

“I’m trying to buy more miles but no one answer me on live chat”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review we do appreciate all customer feedback, we would like to speak to you to discuss your query in more detail please hold to speak to an agent on Live Chat where you can also arrange a call back. Thanks - Chris @ Carrot

Posted 2 years ago

“Lee was extremely helpful on the live chat.”

Helpful Report

Posted 3 years ago

Hello Hasan, Thank you so much for your review! We are glad Lee was extremely helpful whilst dealing with your queries. I will make sure this gets fed back to Lee. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Very responsive and helpful!”

Helpful Report

Posted 3 years ago

Hi Dhriti, We are glad you found our service responsive and helpful. Have a great day! Anu @ Carrot.

Posted 3 years ago

“The operators are very kind and helpful with any query you may have about your policy or details about the dashboard-cerys especially was brilliant and patient waiting for me whilst I was bumbling around- brilliant service!”

Helpful Report

Posted 3 years ago

Hi Yusuf, thank you so much for your review! We are glad you found our service helpful. Thank you for your feedback for Cerys, I will make sure this gets fed back to her. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Lisa was really helpful and understanding, put me at ease whilst sorting my insurance issues and was so polite. She went the extra mile for me.”

Helpful Report

Posted 3 years ago

Hello, Thank you so much for your review! We are glad Lisa was helpful and understanding and put you at ease whilst dealing with your query. We are also glad Lisa was polite and went the extra mile for you, I will make sure this gets fed back to Lisa. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Lovely service quick and easy”

Helpful Report

Posted 3 years ago

Hello Mahfoozur, Thank you so much for your review! we are glad you are happy with our customer service and found this quick and easy. Have a great day! Chris @ Carrot.

Posted 3 years ago

“You have to be the right customer for this car insurance - absolutely is not for everyone. I have cancelled my insurance because my wingman abruptly stopped working without my knowledge and fixing it was too much of a hassle considering I don't use my car very frequently. I also didn't get along very well with the telematics as I didn't like being penalised for driving longer than an hour or for 'not driving very smoothly'. Furthermore the livechat function is great for small, quick queries but for longer, slightly more complex queries, a phone line would be much better. However, I spoke to Lisa about cancelling my policy and she was incredibly helpful and sorted it for me very quickly. She is a credit to the company. For someone who wants to keep their insurance down, especially new drivers who don't mind the app and have always had telematics/black box (and hence are used to it), I can imagine the whole experience to be very positive. The weekly vouchers for amazon are also fab! I will probably not return to Carrot for my insurance needs but I encourage those who don't mind a little extra work in return for the lower prices and amazon voucher benefits to consider - just make sure you're the right kind of person for it.”

Helpful Report

Posted 3 years ago

Hi, thank you for your review, we do appreciate all customer feedback. We are sorry to hear of the issues with your wingman, please be aware that we can provide a replacement unit. Thank you for your feedback for Lisa, I will make sure this gets feedback to her. We are glad you were happy with the treats. Have a nice day! Anu @ Carrot.

Posted 3 years ago

“i have never seen such company that changing the customer's address would cost customer £25. and such a pathetic/awfull service dont know what to say but its confirmed would not buy ins with carrot again and would not recommend carrot ins .”

Helpful Report

Posted 3 years ago

Hello, thank you for your review we do appreciate all customer feedback. we do confirm our fees and charges in the terms and conditions of the policy, We would like to speak to you in regards to your concerns, please contact us via Live Chat to speak to an agent, you can also arrange a callback. Thanks - Chris @ Carrot.

Posted 3 years ago

“not satisfied with the service, its awfull”

Helpful Report

Posted 3 years ago

Hello, thank you for your review we do appreciate all customer feedback. we would like to speak to you in regards to your concerns please contact us via Live Chat where you can also request a call back with an agent who will be happy to help. Thanks - Chris @ Carrot.

Posted 3 years ago

“Amazing service from Cerys! Unbelievably helpful and supportive, especially patient! Well done!!”

Helpful Report

Posted 3 years ago

Hello Joshua, Thank you so much for your review! we are glad Cerys was helpful, supportive and patient when dealing with your query. I will make sure this gets fed back to Cerys. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Owen was an absolute sound guy helping me sort out changing my reg :)”

Helpful Report

Posted 3 years ago

Hello, thank you so much for your review! We are glad Owen was able to assist in changing your vehicle registration. I will make sure this gets fed back to Owen. Have a great day! Chris @ Carrot.

Posted 3 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews