Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Meg was very helpful in live chat and made the process of updating the policy very quick and easy”

Helpful Report

Posted 3 years ago

Hi Ben, thank you so much for your review! We are glad Megan provided quick and easy customer service. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Every efficient live chat”

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Posted 3 years ago

Hi Dominik, thank you so much for your review! We are happy you have found our Live Chat as an efficient means of communication. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Claire was so helpful despite my dilemma being out of get control, Claire has gone above and beyond to attempt to help me great service!”

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Posted 3 years ago

Hello Annie, thank you so much for your review! We are glad Claire has gone above and beyond in providing great customer service. I will make sure this gets fed back to Claire. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Charlotte W really helpful getting my policy renewed. Quick and easy service.”

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Posted 3 years ago

Hello, thank you so much for your review! We are glad Charlotte provided quick and easy customer service and helped get your policy renewed. I will make sure this gets fed back to Charlotte. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Very helpful. Very quick responses.”

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Posted 3 years ago

Hello Petra, thank you so much for your review! We are glad you found our customer service helpful and quick. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Cerys helped me so quickly and efficiently lovely and comforting to talk to :)”

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Posted 3 years ago

Hello, thank you so much for your review! We are glad you are happy with Cerys' customer service, I will make sure this gets fed back to Cerys. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Had to contact carrot today as i had purchased a new car, all sorted over live chat and was easy enough to do.”

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Posted 3 years ago

Hello Trystan, Thank you so much for your review! we are glad you were able to change your new vehicle on Live Chat, have a great day! Chris @ Carrot

Posted 3 years ago

“Reasonable price”

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Posted 3 years ago

Hello, thank you for your review, we are glad you are happy with your policy price. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Sophie helped me today , she answered all of my questions and resolved my issues as best as she could”

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Posted 3 years ago

Hello Morgan, thank you so much for your review! We are glad you found Sophie helpful and was able to answer your questions and resolve your queries. I will make sure this gets fed back to Sophie. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Hi great customer service, I spoke to sophie and she tried her best to sort everything out for me and was really good to talk to as-well as she was very polite and helped me find out what I wanted to know thanks”

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Posted 3 years ago

Hello Declan, thank you so much for your review! We are glad you found Sophie polite and helpful and was able to sort out your queries. I will make sure this gets fed back to Sophie. Have a great day! Anu @ Carrot.

Posted 3 years ago

“As a first time insurance holder I thought carrot was a company that was reasonable after a few hiccups I have had the help of Megan a member of the company who has gone above and beyond to help me today thanks so much for the time and support 😊😊”

Helpful Report

Posted 3 years ago

Hello, thank you so much for your review! We are glad Megan has gone above and beyond and was supportive. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot.

Posted 3 years ago

“I spoke to Megan today, they were very helpful and friendly. Quick and supportive responses. Resolved my issues well. Great customer service!”

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Posted 3 years ago

Hello Caitlin, thank you so much for your review! We are glad Megan provided quick, helpful and friendly customer service and your issues were resolved. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot.

Posted 3 years ago

“quick and easy reply and always on hand to help”

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Posted 3 years ago

Hello, Thank you very much for your review! we are glad you have found our customer service quick, easy and helpful. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Lee was super helpful and accommodating. Provided plenty of information and helped with pricing”

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Posted 3 years ago

Hi Morgan, thank you very much for your review! We are glad that you found Lee to be helpful and accommodating, I will make sure this gets fed back to Lee. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Good customer service helpful staff (Sophie)”

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Posted 3 years ago

Hi Kajal, thank you for your review, we are glad you found Sophie's customer service helpful. I will make sure this gets fed back to Sophie. Have a great day. Anu @ Carrot

Posted 3 years ago

“Excellent platform”

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Posted 3 years ago

Hi Kenwell, Thank you so much for your review, we are glad you are happy with our platform. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Terrible insurance company. Always a minimum 30 minute wait for live chat. They cancelled my insurance because I hadn’t sent off my provisional for a full license and gave me back not even half of my premium.”

Helpful Report

Posted 3 years ago

Hi Brandon, Thank you for your review, we do appreciate all customer feedback. We have now contacted you to discuss your concerns in more detail. Thanks - Chris @ Carrot.

Posted 3 years ago

“Megan provided quick efficient customer service”

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Posted 3 years ago

Hello, thank you so much for your review! We are glad Megan provided quick and efficient customer service. I will make sure this gets fed back to Megan. Have a great day! Chris @ Carrot.

Posted 3 years ago

“The staff are always friendly and help with your questions straight away! Great customer service.”

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Posted 3 years ago

Hello Dylan, Thank you so much for your review, we are glad you always find our staff friendly and helpful with your questions. Your feedback is appreciated. Have a lovely day. Anu @Carrot

Posted 3 years ago

“Always amazing customer service!”

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Posted 3 years ago

Hello, Thank you so much for your review, we are glad you are happy with our service. Have a lovely day. Anu @ Carrot

Posted 3 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews