Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quotes and helpful customer service! Enquires are always detailed.”

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Posted 5 years ago

Hey, thank you for your review! Hope you have a lovely day. Many thanks - John @ Carrot

Posted 5 years ago

“Efficient every time i call and have a query about anything.”

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Posted 5 years ago

Hey, thank you for your review! Hope you have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“Really good at talking over the online chat. Never any problems! Had a few issues with the carrot insurance app. But am still working on trying to fix it. Over all good experience.”

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Posted 5 years ago

Hey Dana, thank you for your review! We would love to be able to help you with your App. Could you head over to our Live Chat when you have time so we can help you with this please? :) Many thanks- John @ Carrot

Posted 5 years ago

“Black box score isn’t reflective and driving, I can get a 10 in speed and smoothness yet usage brings my score drastically down.”

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Posted 5 years ago

Hey Aaron, thank you for your review. If you wish to talk about this in more detail please head over to our Live Chat- we will be happy to help :). Many thanks- John @ Carrot

Posted 5 years ago

“I done the online chat and they was very helpful with helping me find out how to get my no claims from my old insurer, i will definitely be using live chat again.”

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Posted 5 years ago

Hey Renai, thank you for your review! Have a wonderful day. Many thanks - John @ Carrot

Posted 5 years ago

“Haven’t had a problem with them so far been quick and easy, customer chat really easy to use and all online means that you aren’t waiting in ques to talk to people”

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Posted 5 years ago

Hey Cora, thank you for your review! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“Quick and easy”

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Posted 5 years ago

Hey Edward, thank you for your review! Have a great day. Many thanks- John @ Carrot

Posted 5 years ago

“Quick response on the customer online chat”

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Posted 5 years ago

Hey Laura, thank you for your review! Have a great day. Many thanks- John @ Carrot

Posted 5 years ago

“customer service”

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Posted 5 years ago

Hey Katie, thank you for leaving us a review, have a wonderful day! Many thanks - John @ Carrot

Posted 5 years ago

“There a really great car insurance any problems I have they sort it out there and then. The live chat is a great way to get in touch rather then staying on the phone trying to get through to someone.”

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Posted 5 years ago

Hey Sarah, thank you for leaving us a review. Hope you have a great day! Many thanks- John @ Carrot

Posted 5 years ago

“Overall very pleased with the company and service the live chat team are always helpful and deal with any problems. I find it’s a really good price overall aswell. Only slight issue is sometimes my journeys don’t seem to record properly - my app freezes a fair bit. But I am still very happy with the company on a whole :D”

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Posted 5 years ago

Hey Rowen, Thank you for your review! Its great to hear about the service :). Regarding your App, please don't hesitate to contact us via our Live Chat and we can look into this for you, here to help wherever we can :). Many thanks- John @ Carrot

Posted 5 years ago

“Overall good blackbox insurance, however price is too much for me personally. Also the scoring system for journeys with the blackbox is quite unfair.”

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Posted 5 years ago

Hey Jamie, Thank you for your review. Should you wish to discuss the scoring system, please head over to our Live Chat where we will be happy to discuss this with you in more detail :). Many thanks- John @ Carrot

Posted 5 years ago

“Very helpful, the live chat very quick and easy to use but I have had a few difficulties using the app for my black box where I just gave up. The phone staff are also very helpful and pleasant to speak to”

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Posted 5 years ago

Hey Abbie, thank you for your review! Should you need any help with anything, please don't hesitate to contact us via Live Chat, we will be happy to help with anything we can :) Many thanks - John @ Carrot

Posted 5 years ago

“Very affordable and easy to use. Live chat is very helpful.”

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Posted 5 years ago

Hey, thank you for your great review! Have a great day- Many thanks, John @ Carrot

Posted 5 years ago

“Over all very good, just dont agree with how you base the speed off how other drivers have driven when it's my insurance not theres”

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Posted 5 years ago

Hey Max, thank you for your review! If you have any concerns over your scores you are getting, please don't hesitate to contact us so we can discuss this further with you :) Many thank - John @ Carrot

Posted 5 years ago

“Relatively affordable insurance, however I find my black box is very sensitive to speed bumps and smoothness drops because of them.”

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Posted 5 years ago

Hey John, thank you for your review! Should you have any concerns over your scores, please don't hesitate to contact us on Live Chat at carrotisurance.com, we will be happy to help! :) Many thank, John @ Carrot

Posted 5 years ago

“My daughter can track her driving performance on your system and if she is doing well she gets vouchers for Las Iguanas!! That's great.”

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Posted 5 years ago

Hey Kate, thank you for your review! Hope your daughter enjoys the vouchers for Las Iguanas! :D Many thanks, John @ Carrot

Posted 5 years ago

“Easy to use, no bother getting things sorted or changed as and when. Great for new drivers”

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Posted 5 years ago

Hey Naomi, thank you so much for your review! You know where we are should you need us :) Many thanks, John @ Carrot

Posted 5 years ago

“Great customer service, all issues quickly resolved within every live chat. Love the treats I get every week from driving safe with the app!”

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Posted 5 years ago

Hey Max, Thank you for leaving us such a great review! Hope you are enjoying spending your weekly treats! Many thanks John @ Carrot

Posted 5 years ago

“Great price, the voucher idea is brilliant and customer service is great!”

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Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews