Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

Write Your review

Tell us how Carrot Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claire M (Customer Service I believe) is amazing. She has awesome customer service skills and is very kind and helpful!! I would definitely recommend Carrot online chat services! THANK YOU CLAIRE!! (She deserves a pay rise!)”

Helpful Report

Posted 3 years ago

Hello, Thank you so much for your review, we are glad you are happy with Claire's service and as you found her kind and helpful, I will make sure this gets fed back to Claire. We are also happy as you would recommend our Live Chat service. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Great friendly staff, help you right away! Happy with the experience”

Helpful Report

Posted 3 years ago

Hi Adam, Thank you so much for your review! we are glad you are happy with the experience with our agents and as they have been able to help you quickly. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Always providing the information and support necessary.”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review! we are glad we have been able to provide you with the information and support needed. Have a great day! Chris @ Carrot.

Posted 3 years ago

“The web chat makes it really easy to renew a policy. Tom was really helpful today and made it super easy to update my address and renew my policy.”

Helpful Report

Posted 3 years ago

Hi Rio, thank you so much for your review! we are glad Tom was able to help with your queries, I will make sure this gets fed back to Tom. Have a great day! Chris @ Carrot.

Posted 3 years ago

“hello i just wanted to ask how long does it take to put the black box on? and when will live chat be open again as its closed as my payment is not going through etc”

Helpful Report

Posted 3 years ago

Hello, thank you for your review, please contact us via Live Chat today where an agent will be happy to help with your queries. Have a nice day! Chris @ Carrot.

Posted 3 years ago

“Kobi was lovely and provided all the information I needed and apologised for delays.”

Helpful Report

Posted 3 years ago

Hello, thank you very much for your review! We are glad Kobi provided you with the information you needed and apologised for any delays. I will make sure this gets fed back to Kobi. Have a great day! Chris @Carrot.

Posted 3 years ago

“Been on hold for 50 mins trying to report an accident absolute nightmare trying to speak to an actual person”

Helpful Report

Posted 3 years ago

Hello, thank you for your review and we do apologise as you have experienced a longer than average wait time, one of our claims agents will be happy to help and will be with you as soon as possible. Thanks - Chris @ Carrot.

Posted 3 years ago

“I just bought as new car and transferred my police via on line chat - really quick and easy and ~Jess was ever so helpful!!”

Helpful Report

Posted 3 years ago

Hi Lydia, Thank you so much for your review, we are glad you were able to change your vehicle quickly and easily on Live Chat, thank you for your feedback I will make sure this gets fed back to Jess. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Good customer service”

Helpful Report

Posted 3 years ago

Hello, thank you so much for your review, we are glad you are happy with our customer service. Have a great day! Chris @ Carrot.

Posted 3 years ago

“They are very friendly and helpful even though everything is done through a live chat. With any issue, I get put through to a representative within minutes and they always manage to sold the problem. I couldn’t be happier with my choice of insurance this year! :)”

Helpful Report

Posted 3 years ago

Hi Tay, Thank you very much for your review! We are glad you have found our Live Chat agents helpful and friendly and as we have been able to resolve your queries. Have a great day! Chris @ Carrot.

Posted 3 years ago

“5 * customer service with Claire”

Helpful Report

Posted 3 years ago

Hi David, we are glad you are happy with Claire's customer service! I will make sure this gets fed back to Claire. Have a great day! Chris @ Carrot.

Posted 3 years ago

“I had a LiveChat with Owen today and he was very helpful and friendly. I would highly recommend Carrot insurance.”

Helpful Report

Posted 3 years ago

Hello Tehya, thank you so much for your review! we are glad Owen was helpful and friendly and as you would recommend us! I will make sure this gets fed back to Owen. Have a great day! Chris@ Carrot.

Posted 3 years ago

“Spoke with ‘ Owen’ on the live chat. Super helpful! ❤️”

Helpful Report

Posted 3 years ago

Hello, thank you very much for your review, we are glad Owen was helpful, we will make sure this gets fed back to him. Have a great day! Chris @ Carrot.

Posted 3 years ago

“I have been with carrot insurance for 2 years with a black box, they never gave me any trouble once, always offered me a great deal and the live chat is excellent as I had a response from a real person and found out everything I needed to know within minutes (Claire M) :)”

Helpful Report

Posted 3 years ago

Hello, thank you so much for your review! we are glad you have been with Carrot for 2 years and have been happy with our policy prices, we are happy as you find live chat excellent, thank you for your feedback for Claire we will make sure this gets fed back to her. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Megan was so helpfuland dealt with my request in minutes! Thank you”

Helpful Report

Posted 3 years ago

Hi Nancy, Thank you so much for your review, I will make sure this gets fed back to Megan. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Awful!! I have been with carrot for about 2 months. They first contacted me about my black box and were very rude on the phone and pushy, I told them I work full time during the week and they were very awkward about letting me select a date. Not only that but they would not stop contacting me asking for additional documents!! They would ask for something then ask for another 3 things on top. I was waiting for proof of my NCD from my last insurance provider when they emailed threatening to cancel my policy. I tried to go on their ‘live chat’ (which is also AWFUL) as they don’t have a phone number to ring, and the woman was rude telling me to go look elsewhere for cover. Then I got a text saying that my policy was cancelled!!! Now they are demanding that I give them £92, they’ve emailed me twice today and sent me a text- disgusting! Stay away - it’s not worth the headache!!”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review, we do appreciate all customer feedback, please accept our apologies for the issues experienced. We would like to speak to you regarding your concerns in more detail, please contact us via Live Chat where an agent will be happy to discuss your concerns in more detail, you can also arrange a call back with an agent at a convenient time for you. Have a nice day, Chris @ Carrot.

Posted 3 years ago

“Megan was very helpful on the live chat and easy to talk to :)”

Helpful Report

Posted 3 years ago

Hello Georgia, Thank you so much for your review! We are glad Megan was helpful and easy to talk to we will make sure this gets fed back to her. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Quick and easy service”

Helpful Report

Posted 3 years ago

Hello, thank you so much for your review, we are glad you find our customer service quick and easy. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Very good customer service. Despite having no actual telephone service, their online live chat is amazing! very fast and thorough; easy to deal with and good at resolving queries. I had a Black box installed into my car as i’m a new driver and the guy was very efficient and got on with the job.”

Helpful Report

Posted 3 years ago

Hello Sian, Thank you very much for your review! we are glad you are happy with our Live Chat service and we have been able to resolve your queries, please be aware you can also arrange a call back from Live Chat with an agent who will be happy to help. We are glad you have now had your black box installed and we hope you earn lots of reward points. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Staff support was very helpful”

Helpful Report

Posted 3 years ago

Hello Zain, Thank you for your review! We are glad you found our support helpful. Have a great day! Chris @ Carrot.

Posted 3 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews