Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service has been second to none ! Very helpful with every need. The app is very useful and clear about your policy. The treats are a great way to persuade young drivers to improve their driving score by driving safely I recently added business insurance onto my police for only £4 extra a month !”

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Posted 5 years ago

Hey Cathan, thank you for your review! I hope you enjoy spending your treats :). Have a great day! Many thanks- John @ Carrot

Posted 4 years ago

“This company was the first company to insure me as a driver. Even though I wasn't a good driver with my blackbox they gave me a lot of chances and I am very pleased with my experience with them. I would recommend this company to anyone who is a new driver.”

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Posted 5 years ago

Hey Jordan, thank you so much for your review! Have a great day! Many thanks - John @ Carrot

Posted 4 years ago

“I am insured with Carrot Insurance for my second year of driving, and they had the most competitive price by far. If ever I have had an issue, it was really easy to get in contact with the customer service team who respond quickly and solve any problems as soon as they can. I am really happy to be insured with Carrot Insurance and am looking forward to receiving the rewards from the black box scoring system. 🥕 🚗”

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Posted 5 years ago

Hey Lauren, thank you for your review! Great to have you with us for your second year. Please don't hesitate to contact us should you need anything :). Many thanks - John @ Carrot

Posted 4 years ago

“Very competitive prices, the cheapest most reliable insurance company out there! I am a first time driver and I am within my first year of driving and being insured by yourselves and pleased to say I am very happy that I chose this company as they are very reliable and even set you targets to be able to achieve different vouchers. Dependant on how good your score is with a black box. The customer service is very quick and efficient if I ever have a problem its always sorted on the spot with no waiting around. I’m glad I made the decision to go with this insurance company.”

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Posted 5 years ago

Hey Tiffany. Thank you for your review! You know where we are should you need anything :). Many thanks- John @ Carrot

Posted 4 years ago

“Great customer service, cant beat it!”

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Posted 5 years ago

Hey, thank you for your review! Many thanks - John @ Carrot

Posted 4 years ago

“Customer Service is prompt and staff are very helpful and attentive. All my questions were answered and my problems resolved instantly.”

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Posted 5 years ago

Hey, thank you for your review! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“Fab customer service live chat is so easy to use. Quick response. Great price and brilliant black box gift cards earning points with good driving.”

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Posted 5 years ago

Hey, thank you for your review! Have a wonderful day. Many thanks - John @ Carrot

Posted 5 years ago

“Great renewal price for first year with carrot insurance. Black box offers a lot of gift cards and makes you want to collect points. Customer service on live chat is quick and effective.”

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Posted 5 years ago

Hey, thank you for your review! Have a fab day. Many thanks - John @ Carrot

Posted 5 years ago

“easy to use and good reward system”

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Posted 5 years ago

Hey, thank you for your review! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“No issues with service, on my second year with the policy been great”

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Posted 5 years ago

Hey Josh, thank you for your review. Great to hear you are on your second year with us! Many thanks- John @ Carrot

Posted 5 years ago

“Brilliant price and service”

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Posted 5 years ago

Hey, thank you so much for your kind review :). Many thanks - John @ Carrot

Posted 5 years ago

“Was happy with my first year insurance, very easy live chat policy changes... because I like to change my vehicle a lot haha. Gave me a brilliant renewal quote cheaper than all others on the market. Just Great!!!”

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Posted 5 years ago

Good afternoon Nicole. Thank you for the amazing feed back. We're so happy you decided to stay with us another year.

Posted 5 years ago

“excellent service, reliable, good prices.”

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Posted 5 years ago

Thank you for the great review Dylan.

Posted 5 years ago

“This insurance company is amazing it’s My second year of driving and gave me an amazing quote for my car insurance! Customer service is amazing too really helpful! They helped me get all my documents across. They are doing so well in this pandemic!”

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Posted 5 years ago

Thank you for leaving us a great review Jada. I'm glad we could help you during this difficult time. I will pass your kind words on to the team.

Posted 5 years ago

“The excellent service and communication from the team in order to help me with any questions that I had. The live chat service was really good and provided a simple and highly effective method of communication that I was really happy with.”

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Posted 5 years ago

Thank you for the great feedback Tom. We're so glad you like the LiveChat service.

Posted 5 years ago

“Today I received a call about my one star review because of the communication issues I had over the last couple of days. I spoke to a kind man who was willing to help me with any questions that I had and offered to round my point up to 500 for the trouble that I had. He was very friendly and nothing was too much for him and I really appreciate the help that he gave me. Could not ask for better service.”

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Posted 5 years ago

Thank you for the updated review Tegan.

Posted 5 years ago

“Great car insurance. Customer service team are always on hand too help with any problems and they are sorted fast.”

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Posted 5 years ago

Thank you for getting in touch Ruben. Thank you for the lovely comments. I will pass your comments on to the teams. Kind regards Vicky.

Posted 5 years ago

“It would be my first year with carrot insurances, they were very helpful when setting the insurance up online and gave me all the information I needed. It was also very easy to book my black box fitting in.”

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Posted 5 years ago

Hey, thank you so much for your review! Have a wonderful day. Many thanks- John @ Carrot

Posted 5 years ago

“Second year with Carrot Insurance and very pleased. Staff are helpful and informative, any questions I have can easily be answered via live chat. Thank you!”

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Posted 5 years ago

Hey, thank you for your review! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“Customer service was great and very helpful and I had an informative conversation about my renewal before purchasing my second year of insurance :) thanks!”

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Posted 5 years ago

Hey Megan, thank you for your review. Great to have you onboard for year two! Have a lovely day. Many thanks - John @ Carrot

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews