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Churchill Reviews

3.7 Rating 1,343 Reviews
69 %
of reviewers recommend Churchill
Company Reviews Questions Metrics
3.7
Based on 1,343 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
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IAN SNEDDON
Unverified Reviewer
“As a repairer of one of your customer's vehicles, i find your claims payment team to be of the most incapable teams to deal with. With there belittling attitude towards the people that i trying to help your company.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Made one claim in many many years but premium went up 62% Beware”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Everything was great for the year I had home insurance and I never had to make a claim. The renewal however was a different situation. After doing a online comparison I wanted to see what could be done to match up the comparison and renewal. After asking just one question the 'helpful' operator stopped answering my questions, or indeed even speaking. They didn't place me on hold, (where I may have given them the benefit of the doubt) they just sat back and left me listening to the other operators in the background answering their own calls and questions. 20 minutes later I said 'excuse me' and I got a reply straight away asking if everything was ok. Funnily enough it was and I asked for any automatic renewal to be stopped with immediate affect. He did manage to do that. Before anyone wonders why I held on waiting with no conversation, I was online taking out insurance with another company.”
Helpful Report
Posted 6 years ago
Dibs
Unverified Reviewer
“Worst insurance company ever!! Quick to take your m9ney but no customer service or after care when you are involved in a accident. The advisers lie!!! Don't do it avoid company at all cost.”
Helpful Report
Posted 6 years ago
Muflahi
Unverified Reviewer
“A very bad company to have do not have insurance with this company meaks you life he'll”
Helpful Report
Posted 6 years ago
Josue Mokwabily
Unverified Reviewer
“I wish I could even put a minus, I would absolute thiefs I insure my car with them just to tell me after 12 months of paying insurance that my insurance was cancelled. absolutely awful never again”
Helpful Report
Posted 6 years ago
Nadya
Verified Reviewer
“If I could give a minus rating I would, worst company to deal with claims, was hit stationary, waiting in traffic, however Churchill didn’t have the decency to liaise with me after my claim not explaining the process as other driver was insured in Poland, claims department spend more time dictating, service been atrocious, refused to take my car to DLG auto repairs as reviews are bad, expect me to liaise with own garage but yet Churchill are to authorise the the work, receive calls from Churchill saying my car is with DLG when it was towed to a salvage place for assessment, the list is never ending! Worst people ever to deal with, taken further to financial ombudsmen, it’s ridiculous the way they deal with things.”
Helpful Report
Posted 6 years ago
Hakan Sefteli
Unverified Reviewer
“Don't do your insurance with Churchill. It's been 4 day's they still have not provided me with a courtesy vehicle. They are blaming their garage for not providing me a vehicle when it's their responsibility. Poor managers on duty that dont want to resolve the issue!!!!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Terrible - avoid Low priced insurance but no customer service and forever have to chase them!! My car was hit and was recorded on cctv but after several weeks of trying to get an update am told the other party has denied doing it so case closed- HOW?? This is rediculas , how much evidence do you need !! Happy to take my money but not happy to help me”
Helpful Report
Posted 6 years ago
Simkins
Verified Reviewer
“terrible experience. Crash on Monday @ 7am, couldn't log the claim, because their systems were down until 12:30. Was told the garage woudl be in contact to organise the repair in the next 48 hours! 24 hours later I phoned churchill to be told to contact the garage. They said they sent me a link to submit photos of the damage, they hadn't. over the next 3 days I chased churchill, for an update. Friday morning I'm told the engineer has been assigned to my case and will review in the next 3-5 working days. So potentially 2 weeks without a car when I have paid the extra for a courtesy car. My car is still sat on the drive. Will be pulling out asap”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Horrible customer service, retention agent lied about putting me through to the manager and put me through to the person next to him. Premiums are high and not worth it, better off going to a different company.”
Helpful Report
Posted 6 years ago
Simon Griffiths
Verified Reviewer
“Home Emergency cover is a rip off. Nothing happened and nobody contacted me. Phoned 3 times about my plumbing emergency and nothing happened. Pathetic service and a waste of money. Beware!”
Helpful Report
Posted 6 years ago
Jordan
Verified Reviewer
“Last payment of my policy bounced whilst I was away. I didn't realise, they didn't call me to chase the issue or even notify me. A couple weeks after the payment date they cancel my policy without any notice, I phoned them for a renewal quote unaware of the issue and they told me it was cancelled, nice. Way too old school won't even send me NCB by email either now.”
Helpful Report
Posted 6 years ago
Matt. T
Verified Reviewer
“Car jamming seems to be the new way to rob your car! Should be covered by your insurance! Churchill say no as I have no way of proving contents of car! Even though I have crime number ,and police in my area state it's a real problem!! So in your hour of need !! Churchill is no help insurance pointless!!!”
Helpful Report
Posted 6 years ago
Omar Mannan
Unverified Reviewer
“They just want your money as soon as they take money from you they do not care about you ! “ SCAM “ Remember what ever they say to you all lie and mess nothing right ! One saying one things other saying other things ! Claim , customer care , renew , recovery , policy all you have to go through still full company don’t know what they are doing ! Full of useless people work with this company . They are just scam you to make money giveing you wrong advice and play game ! They make mistake and try to you to suffer actually with my exparice what I realise this is how they make money with scam , when you make complain they close the Complin with 100 pound Compensation with out resolving the issue close the Complint to make sure ombudsman or FCA can not see it ! True is you only can close the Complint when you resolved the issue full team , customer care , recocavery , claim , renew ,complaint , and others don’t know what they doing what should do ! Just lie and lie waste your time ! Also when is come to stright point they put the phone down . When you request manager or company director attention they don’t even exist !!! Befoyre you buy the insurance from them please read this and decide what you like to do .”
Helpful Report
Posted 6 years ago
DanyBoy
Verified Reviewer
“After the accident I did not even get the minimum price for my car which was in very good condition explaining that the car was not worth much despite the full service documentation and the second quote was made by colleague instead of an independent expert”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“they send letters and no emails or sms or even a telephone call to notify you”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Horrendous. My sister in law was the victim of an accident - the other car being on the wrong side of the road. 10 weeks later and they have not acted on behalf of the paying customer at all. The other side 'haven't determined who was at fault'. This is clear from the pictures. We drive on the left, if someone is on the right hand side of the road they are clearly blatantly at fault! But no. Churchill do not push for a result and do not communicate; Churchill condescend to any form of questioning or grievance of poor treatment; Churchill take your money and do nothing. A courtesy car given for 2 weeks only. No information offered. No help given. A family of 5 left without transport and loss of earnings as a result. Absolutely disgusting treatment. No care whatsoever for customers.”
Helpful Report
Posted 6 years ago
D
Verified Reviewer
“In regards to aftercase and claim handling, this insurance company really dropped the ball. Everytime I called for an update I felt as though I was managing the claim myself. Actions were only taken when I prompted. This is one of the main reasons why I have since cancelled my insurance. I wouldn't go with this company even if they were the cheapest quote offered.”
Helpful Report
Posted 6 years ago
Tracey Holliday
Verified Reviewer
“I have been insured with Churchill for over 3 years, I also have a second car with insurance by them. My car blew up in May so had to take it off the road, contacted Churchill to tell them and they mentioned nothing about owing money. Purchased a new car this week and called in to add my car on the policy but was told I was in £97 arrears from the old car, explained not been told but they would not renew my insurance until I cleared it even though I explained I get paid on the 29th and would clear it. Due to needing the car I have gone with another insurance company and I need to produce my no claims, rang up Churchill to say I was going into a payment arrangement with Moorcroft for the arrears and could they send me a copy of my no claims, but they are refusing to do this until its cleared, so basically they are holding any proof of my no claims while I still have another car insured with them which is not in arrears. I will not be renewing my policy with this company ever again. They are rude and not helpful in the slightest.”
Helpful Report
Posted 6 years ago
Churchill is rated 3.7 based on 1,343 reviews
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