Churchill Reviews

Name: Churchill
Rating: 3.69

3.7 Rating 1,330 Reviews

69 %

of reviewers recommend Churchill

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3.7

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with.insurance nearly the same as last year. No double pension no double insurance like most other companies.”

Helpful Report

Posted 9 months ago

“My experience with Churchill after a non-fault claim has been truly awful, and I will never use them again as a result. From the outset, the process was plagued by delays and confusion, with multiple claim handlers and missed appointments. Their handling of my car valuation was particularly frustrating. Both Churchill and CoPart offered the same incredibly low offer, having first outsourced the initial write-off valuation to CoPart, a salvage auctioneer who profits from lower valuations due to a clear conflict of interest: the lower they set the value, the more money they make. They relied solely on outdated guides, completely ignoring my evidence of advertisements for dozens of similar vehicles (and one or two identical models) for way above what they were offering. Only after an official complaint did it come to light that one of the guides they usually use, AutoTrader, gave them a valuation that was much closer to reality than the other 3 guides. However, they discounted it completely and didn't use it as part of their calculation. Churchill didn't understand my frustration at them ignoring one of their own guides and literally dozens of comparable examples from the market simply because they were higher than what they wanted to give me. Notably, of the guides they use, only AutoTrader allows you to actually purchase a vehicle, and unsurprisingly, it was the only one that matched the reality of prices I see. Furthermore, they conveniently ignored the fact that they didn't discount the lowest valuation as an "outlier," only the highest. Churchill cancelled my policy (that included cover to drive family members' cars) without my consent when it had 6 months remaining. To add insult to injury, even though I had paid annually for 12 months and they had cancelled it against my wishes, they also advised me they would not refund the remaining 6 months' premium! I do not care what they slip into the small print of policy documents; this is just plain unacceptable. After a time-consuming and emotionally draining official complaint, their final offer of a mere £200 did nothing to compensate for the inconvenience or the loss of my beloved car. It barely covered the remaining premium which they refused to refund. Overall, Churchill's unfair practices, lack of communication, and complete disregard for my situation have left me feeling frustrated and unsupported.”

Helpful Report

Posted 9 months ago

“Having to install a Drivesure app at 62 years of age so they can monitor my driving! Absolutely nuts! This ensures you get a cheaper policy but surely what about an age limit and those without internet access? I am not happy to be monitored by GPS regarding my whereabouts and my driving ability thank you but will pass on this one.”

Helpful Report

Posted 9 months ago

“After insuring my car with sainsburys for many years it was handed to Churchill. I have just had a quote for next year from March and it has more than doubled in price. I rang them and spoke to a very unhelpful lady who informed me I wouldn't get it cheaper anywhere else. I did!!! Customer service is everything except at Churchill.”

Helpful Report

Posted 9 months ago

“Mumbai call centre, with operators who cannot understand English. No Manager ever available and always 24-48 hours to call back...which they never do. Appalling company and avoid at all costs.”

Helpful Report

Posted 9 months ago

“CHURCHILL HOME INSURANCE REVIEW: Claim handlers hide from you, avoid contact, ask for more evidence then use anything they can find to wriggle out of paying out many months later, avoid!”

Helpful Report

Posted 9 months ago

“Last year a third party reversed into me. Some how that got turned round to me reversing into a third part my car was stationary and i was not in it. They increased my premium by 100% while my cohorts increases were 16%. This year just gone I hit a rock I could not see in a very poorly lit hotel carpark. They decided very quickly it was my fault even though the images they returned to me were corrupted and they could not have seen the rock. Increased premium to just over £1050. Last year they claimed I had no legal assistance , this year they have ignored requests to use legal assistance, ignored . If it goes on at this rate my insurance in 11 years time will be around a million. I don’t think I could afford that triple lock on my pension won’t stretch that far. Sort of irrelevant don’t think they will be in business then.”

Helpful Report

Posted 9 months ago

“Awful insurance company, engineer did not perform a proper diagnostic on the boiler error code, he could not even locate a waste condensation pipe or undo a screw so left, sat in his car for 15mins then went. This has resulted in Churchill not willing to cover my claim, leaving me and my son to have a cold Christmas and l will probably have to buy a new boiler. They also increased my renewal by 30%. I have Churchill Hone Plus which should be called Churchill Home Minus for all the exclusion payout clauses they have.”

Helpful Report

Posted 11 months ago

“Terrible insurance company! My car was recovered by them after an incident and I’ve been sent all over London trying to get the car fixed and sorted. They’ve done nothing to help, they even sent me to a grave this afternoon and told me it would be ready only to find out that they didn’t even have my car. I have a disabled relative whom I can’t transport and they refuse to give me a courtesy car despite the fact that they’ve made some colossal mistakes and extended my period that I won’t have my vehicle back. I have contacted a solicitor to claim against them. Just please go elsewhere for your insurance. Churchill are an absolute joke.”

Helpful Report

Posted 11 months ago

“Don’t know if it’s a real person!!!!”

Helpful Report

Posted 1 year ago

“My previous insurance was £23 a month now its gone up to £45 a month and I've had no accidents and barley use my car the mileage is under 40 miles a week. Disgusting increase, will be going elsewhere”

Helpful Report

Posted 1 year ago

“Your app gives terrible scores when my driving is fine speed limit and everything the only time I get a good score is when I go for a drive that lasts 30 or more minutes my score slowly decreases over time no matter how safe I drive. terrible”

Helpful Report

Posted 1 year ago

“Absolutely shocking service. Impossible to get through.”

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Posted 1 year ago

“Not had to make a claim so can't comment on service but their drive sure app is awful. Can't get the score above 50. Tells me I'm driving on dangerous rds. It's a quiet residential street thst I live on but classed as dangerous! I also live at the top of a steep rd but it tells me I brake too much. Tells me I'm speeding. I deliberately kept at 20 to see if I vould improve score!! Nope! Not as accurate as black boxes”

Helpful Report

Posted 1 year ago

“While at work my car was hit in a carpark last December. All details were passed onto Churchill. They have been a nightmare for almost 7 months to get this rectified. It took them 3 months to get the car into a garage and do an initial “quick check” they then said it was too much to repair (a dented sill) and made an offer on the car that was ridiculous. Once they acknowledged that I could not replace car for offer and agreed it was strange to be making offers on “maybe” there is more damage they agreed to get car looked at again! I was then told that damage was too severe. I took car to local trusted mechanic who said this is not true. Once my sill is fixed (which should not be a problem for a bodywork specialist) it will as always sail through its MOT. I had to contact Churchill as I had not heard from them since putting car into their garage. I was told they would get back before June 20th. They sent an email saying they are looking at claim in July! My car is due an MOT in under 2 weeks, I cannot MOT it till they have fixed it. This has been almost 7 months of stress, inconvenience and poor customer service for a dented sill!!!”

Helpful Report

Posted 1 year ago

“Unlike most reviews on this site, this is based on having used the service, and not a review of how easy it was to buy the insurance. (Of course the make it straightforward and simple to take your money….) After 10 months into the policy I needed to claim as someone drove into the back of me. The process to report the claim was straightforward. But then I needed to update the claim. Their line is only open 9-5 on weekdays and there is always a 30+ min wait queue. They offer a call back service but that’s not convenient for my work. Having eventually got through - they said they’d notify the garage and arrange for the garage to contact me to arrange repair. Nothing. So I had to call up again. They blamed a glitch in the system and said they’d make sure it happened this time. But no, they didn’t, and it’s now 4 weeks since the incident and the garage still hasn’t been in touch and I have to ring up yet again. To really put the icing on the cake they’ve sent through a renewal quote for next year. Last year’s premium was £414. The renewal quote is £1050. None of my personal circumstances have changed. Absolutely ridiculous. I went with Churchill because I thought I’d be better off paying a bit more for better service. How wrong was I. Avoid them”

Helpful Report

Posted 1 year ago

“Contacted Churchill regarding a failed payment for my car insurance waited 3/4 hour on the phone before being transferred and disconnected. Day two waited nearly 1 1/2 hrs before eventually sorting out my full payment . VERY VERY FRUSTRATING”

Helpful Report

Posted 1 year ago

“I would not take out insurance with your company every again. I took out van insurance last year with you . I did over the phone and payed over the phone. Never noticed ontill the renewal,that I was only covered for 100 miles per year. Who in there right mind would even bother taking out insurance if you only drove 100 miles. So actually I was not covered for the year at all. I was lucky nothing happened.You say all calls are recorded but you seem to not remember me telling you the adverage miles was 10,000. Have been emailing over the last week but you wouldn't say you were wrong and take responsibility. But I will persue this matter ontill I am satisfied.”

Helpful Report

Posted 1 year ago

“Paid for insurance on Saturday its now Friday, my online account doesn't show the policy! they have been trying to get there tech expert to repair this for 5 days now! no updates i just have to constantly call and get fobbed off!”

Helpful Report

Posted 1 year ago

“There dont know what they are doing, Too lose Dont keep you informed Don't want to listen to you Claims will last forever with them thete that slow you put complaint in they will not look at in time I complain to CEO but they block letters I have called them over 50 times now... Still no straight answer or conclusion You have been warned....”

Helpful Report

Posted 1 year ago

Churchill is rated 3.7 based on 1,330 reviews