Churchill Reviews

Name: Churchill
Rating: 3.68

3.7 Rating 1,336 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

Questions

Metrics

3.7

Based on 1,336 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service friendly staff”

Helpful Report

(Car Insurance) - Posted 4 years ago

“So far, so good, Churchill have been easy to deal with and no problems encountered as yet.”

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(Car Insurance) - Posted 4 years ago

“Had a car accident in early January.Repair and courtesy car were great.Paid £350 excess and put in claim.Police at scene told us not our fault,and we are sure we were not at fault.I have phoned and written to Churchill asking for update on claim progress but cannot get any information.Don't even acknowledge my letter.Very frustrated and dissappointed”

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(Car Insurance) - Posted 4 years ago

“This is very bad company. Charging ridiculously high fee when you cancel policy due to selling your car. I have never experience this. Its very hard to actually in touch with them. Will never insure anything with them.”

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Posted 4 years ago

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Posted 4 years ago

“I had to have the windscreen repaired and Churchill paid the bill very quickly.”

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(Car Insurance) - Posted 4 years ago

“Churchill is fab”

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(Car Insurance) - Posted 4 years ago

“Chirchal by gair the best insurance companey ive been with i wlll not be looking for a cheeper Companey as the servive is 110% beter than any insurance ive been with.. THANKS GUYS AND GIRLS”

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(Car Insurance) - Posted 4 years ago

“Very helpful in reducing my premium as I only travel a limited number of miles in a year”

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(Car Insurance) - Posted 4 years ago

“Very helpfull”

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Posted 4 years ago

“Would of done deali”

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Posted 4 years ago

“My brother had car insurance with Churchill. Two months after starting the Policy, Churchill sent him a letter threatening to cancel his policy with three working days notice , due to an innocent error when completing the application. My brother has been unable to receive the letter due to contracting covid19 and being at his parents address during lockdown. Churchill made no attempt to contact him in another way before cancelling his policy...despite having his telephone number and email address. He was informed that his policy was cancelled by a police officer who issued him with 6 points on his liscence. To add insult to injury, when my brother contacted Churchill, they refused to engage with him on the matter and gave him a complaints procedure that he was told would take approx 6 weeks. In the meanwhile, due to cancelled policy (with no notice recieved), he is unable to get another insurance policy and therefore unable to work. Thanks Churchill.”

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Posted 4 years ago

“There are many options to choose from, simple and reliable.”

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(Car Insurance) - Posted 4 years ago

“Not the cheapest insurance but I'm a firm beleiver in you get what you pay for. Had a claim 3 years ago and they were brilliant. I only had to find £400 to replace with a like for like car, I've heard other companies that are alot worse.”

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(Car Insurance) - Posted 4 years ago

“Very Good”

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(Car Insurance) - Posted 4 years ago

“Very good. Helpful, informative and efficient service.”

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Posted 4 years ago

“Easy to arrange and helpful staff.”

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(Car Insurance) - Posted 4 years ago

“I haven’t made a claim”

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(Car Insurance) - Posted 4 years ago

“Both my wife and I have had policies with Churchill over the last three years and we have both suffered appalling levels of customer service in relation to claims. In my wifes case she was told that her accident had been settled. She then called to discuss a renewal as the price had risen significantly only to discover that the claim was still outstanding 18 months after the initial incident. She has received no contact or updates what so ever from the claims dept in the last 14 months. My case unfortunately also resulted from a claim, clearly there is a theme here. Mine was much more straightforward and just centred on atrocious customer service. I complained and the majority of my issues weren't even addressed by the complaints dept. When I pointed this out and asked for the complaint to be escalated and dealt with properly I was told that there wasn't an escalation process? It would seem that unfortunately Churchill falls into the category of one of these insurance companies that is very eager to take your money but in the unfortunate event that you need to make a claim you will experience staff who are incompetent, incapable of providing even basic levels of customer service and couldn't care less when you have the audacity to complain. Needless to say we didn't bother complaining about my wifes claim we just cancelled both policies and took our business elsewhere. My advice is to steer well clear of Churchill.”

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Posted 4 years ago

“very pleased with this service ,easy to use, saved money ,took no time at all . will use if I need to again .”

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(Car Insurance) - Posted 4 years ago

Churchill is rated 3.7 based on 1,336 reviews