Churchill Reviews

Name: Churchill
Rating: 3.68

3.7 Rating 1,337 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking company - treat you as a criminal when you make a claim. Turning a stressful situation of a car crash into an absolute nightmare by their disgusting customer "services" practice”

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Posted 7 years ago

“GREEDY CHURCHILL INSURANCE. I updated my car details as required,simple change of smaller/newer basic spec car. I was charged £110: 10 p When challenge about the amount, no real answer from "CHURCHILL CAR INSURANCE" operater, except that's what it is for my vehicle. I rang back 3 mins later and spoke to another operater, to ask why, the other operater returned £33 back to me straight away. This states greedy and bad practice by " Churchill car Insurance". No doubt that others maybe the same.”

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Posted 7 years ago

“I was misinformed that I was not allowed to be the registered keeper of a vehicle with my son as the primary driver. The agent was very reluctant to escalate and kept shouting me down when I requested to talk to her line manager or supervisor. After 15 minutes on hold, she returned and informed me that she was mistaken and that we could continue with the quote. She was very surprised when I refused and insisted on being transferred to her line manager. Not a pleasant experience, all in all.”

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Posted 7 years ago

“Buying of insurance straight forward and documentation clear. Have not had to claim as yet so unable to comment on Churchill's performance when dealing with a claim, but everything else has been hassle free.”

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(Home Insurance) - Posted 7 years ago

“Don't answer phones”

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Posted 7 years ago

“I am currently trying to contact you as my car has been damaged by another driver while parked outside my home, phoned the 24 hr claim line, 7 days a week !!!! To be told it's closed !!!!!!! I need help and advice and can't get it”

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Posted 7 years ago

“Been with these 2 years running. Been so understanding with recent direct debit issue's. Even refunded bank charges. BRILLIANT 😊😊😊”

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Posted 7 years ago

“Very easy to transfer from my existing insurer to Churchill, helpful staff.”

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(Home Insurance) - Posted 7 years ago

“6 weeks on and no repaired car back - UK Assist in Warwick tell lies and i have had a full day and half day off at their bidding on 2 separate occasions to wait for car - which never turns up! Without a doubt Churchill is the WORST car insurance brand as they use inferior garages with no professional acumen, common sense or honesty. I now suspect they have damaged my Audi TT so will drive over in their rubbish down market hire car to investigate! :)”

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Posted 7 years ago

“Had.New for Old and Accidental damage. Claimed for damaged Top Range ACER Laptop. Sent to their Tech agents. Total rite off . Had £200 Excess.but they offered me a replacement @ £ 234 at Currys & not same spec !! I refused it as Acer was full spec & 8 hour battery life. Got 2nd unit & promised it was better than acer. After running it & recharging. Found it only had 3 Hour battery Life. Checked spec & 3 Hours was correct. Bunch of Corrupt Lying Trash.”

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Posted 7 years ago

“I cancelled my policy in december and they have still be trying to charge me, despite having rung them to cancel policy. They cant find any confirmation of call, basically insinuated that i was a liar. Rude staff. Now have to find the insurance documents for a old place I owned so they will not charge me”

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Posted 7 years ago

“Been with them for over 12 years 1 week in to my dad's policy and they want to charge a cancellation fee won't be going back with them again”

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Posted 7 years ago

“You can not make a change to your policy without a £25 admin fee, there is no online option where you don't have to pay this. Any change ends up being a minimum of £50.00. Documents come out in the post which is behind the times most other companies use an online portal so you have to wait longer to send your new NCD to your new insurance company. Stay clear is my advice.”

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Posted 7 years ago

“Stay clear ABSOLUTELY USELESS. Had a buscome in to my line when at the side of it put claim in, constantly ringing Churchill to find out what was going on as they never got back to me . Didn't even let me know they bent over and made me take partial blame!!!!”

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Posted 7 years ago

“Don't ever buy Churchill car insurance! I have just received all the paperwork for my new car insurance with them and noticed that by mistake I ticked the box that says I am a homeowner (I wish but that will probably not happen any time soon). I called Churchill to correct that detail and was told that I will now be charged £117 more, which is over 25% of what I have already paid! Such a discrimination for people that are not homeowners! It is despicable especially looking at the housing crisis these days! And I already get higher quotes for not being married! Outrageous!”

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Posted 7 years ago

“I accidently paid annually for my car insurance and though it was my own mistake, Churchill adjusted my payments to monthly and refunded the annual payment in full the same day. Very happy so far.”

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Posted 7 years ago

“Worst insurance company ever. My problems started when I tried to cancel my policy renewel, I told them no but they took it upon themselves to renew anyway. Plus when I complained about the price they were able to knock £400 off the yearly price just like that. God knows how many people they rip off each year.”

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Posted 7 years ago

“Disgusting company with nasty customer service .also veetec garage is nightmare”

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Posted 7 years ago

“This the worst insurance company on the planet. The garage (vertec) that takes car for repairs for Churchill insurance is also a nightmare . In one word Churchill is really disgusting company and their customer service is disaster. I won't recommend Churchill to anyone. I feel my money was wasted and Churchill is rubbish”

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Posted 7 years ago

“Churchill are ok as they are very much like any other standard insurance company ie pays your monies then if you have an accident they at least respond even though if your car is written off by the 3rd party in an accident dont count on getting ALL your monies back for another car. However, I will very much advise - DO NOT GO TO SLATER GORDON SOLICITORS, they are weak at and seam to have no proper fight in them to help you claim monies from 3rd party's insurance. My advice go to a more independent solicitor like JF Law that will have your interests to fight on behalf of you.”

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Posted 7 years ago

Churchill is rated 3.7 based on 1,337 reviews