Churchill Reviews

Name: Churchill
Rating: 3.68

3.7 Rating 1,337 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

Questions

Metrics

3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give a minus rating I would, worst company to deal with claims, was hit stationary, waiting in traffic, however Churchill didn’t have the decency to liaise with me after my claim not explaining the process as other driver was insured in Poland, claims department spend more time dictating, service been atrocious, refused to take my car to DLG auto repairs as reviews are bad, expect me to liaise with own garage but yet Churchill are to authorise the the work, receive calls from Churchill saying my car is with DLG when it was towed to a salvage place for assessment, the list is never ending! Worst people ever to deal with, taken further to financial ombudsmen, it’s ridiculous the way they deal with things.”

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Posted 6 years ago

“Everything went very well in my dealings with Churchill.Happy with your service.”

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(Car Insurance) - Posted 6 years ago

“VERY GOOD SERVICE HELPFUL STAFF”

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(Car Insurance) - Posted 6 years ago

“I will recommend churchill car insurance to my friends.”

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(Car Insurance) - Posted 6 years ago

“Another great customer service review. Had to ring claims again to day dealt with with great care and would recommend this company to anybody. Keep up the great work.”

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Posted 6 years ago

“I made claim today after I had slight bump with somebody. I reversed off my drive and did checks but this chap must of been in my blind spot and I hit his front wing. Made phone call to Churchill was reassured and put at ease. This is first time after 25 years plus of driving this had happened so was very unsure how this would pan out. Straight away put at ease and other driver had phone call with the hour to say no worry his car picked up tomorrow and hire car dropped at same time. BIG THANK YOU TO CHURCHILL. FIVE STAR ALL DAY LONG.”

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Posted 6 years ago

“Very pleased with the clearness of the information provided so I could make a decision.”

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(Home Insurance) - Posted 6 years ago

“Changed from Saga to Churchill after Saga increased my premium to an unacceptable level. Churchill offered a better deal, so I changed back to Churchill ( my preferred insurance before I changed to Saga was Churchill who also increased my premium to an unacceptable level, so I changed to Saga) Strange world where loyalty is not rewarded. Will ALWAYS look around for a good deal.”

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(Car Insurance) - Posted 6 years ago

“Easy to use good customer service i would highly recommend”

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Posted 6 years ago

“Ok”

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(Car Insurance) - Posted 6 years ago

“Don't do your insurance with Churchill. It's been 4 day's they still have not provided me with a courtesy vehicle. They are blaming their garage for not providing me a vehicle when it's their responsibility. Poor managers on duty that dont want to resolve the issue!!!!”

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Posted 6 years ago

“Terrible - avoid Low priced insurance but no customer service and forever have to chase them!! My car was hit and was recorded on cctv but after several weeks of trying to get an update am told the other party has denied doing it so case closed- HOW?? This is rediculas , how much evidence do you need !! Happy to take my money but not happy to help me”

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Posted 6 years ago

“terrible experience. Crash on Monday @ 7am, couldn't log the claim, because their systems were down until 12:30. Was told the garage woudl be in contact to organise the repair in the next 48 hours! 24 hours later I phoned churchill to be told to contact the garage. They said they sent me a link to submit photos of the damage, they hadn't. over the next 3 days I chased churchill, for an update. Friday morning I'm told the engineer has been assigned to my case and will review in the next 3-5 working days. So potentially 2 weeks without a car when I have paid the extra for a courtesy car. My car is still sat on the drive. Will be pulling out asap”

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Posted 6 years ago

“I was late paying my insurance i was given time but it rolled over 1day and they cancelled my insurance when i rang and would not even hear as to why .”

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(Car Insurance) - Posted 6 years ago

“Horrible customer service, retention agent lied about putting me through to the manager and put me through to the person next to him. Premiums are high and not worth it, better off going to a different company.”

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Posted 6 years ago

“Very clear speaking and pleasent helpful people to speak to at all times. Everything dealt with very efficiently and quick. It’s a pleasure to deal with Churchill, just hope the premiums don’t go up too high forcing me to change companies.”

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(Car Insurance) - Posted 6 years ago

“VERY GOOD SERVICE AT VERY COMPETITIVE PRICE”

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(Car Insurance) - Posted 6 years ago

“Up so far no complaints, good customer services.”

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(Car Insurance) - Posted 6 years ago

“Churchill not able to give reasonable quote on change of vehicle.”

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(Car Insurance) - Posted 6 years ago

“Good Company ,”

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(Car Insurance) - Posted 6 years ago

Churchill is rated 3.7 based on 1,337 reviews