Churchill Reviews

Name: Churchill
Rating: 3.68

3.7 Rating 1,337 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think they are very efficient and capable of dealing well with your insurance”

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(Home Insurance) - Posted 6 years ago

“A little disappointed with the breakdown service in that you can't claim the same breakdown more than once in a month. Green flag is good, they got me going at the road side, but sometimes you can't afford garage fees in the same month so you have to pay for an independent tow company.”

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(Car Insurance) - Posted 6 years ago

“Honest,efficient,”

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Posted 6 years ago

“Have had home insurance for over 10 years with Churchill and never once made a claim. Woke up Sunday morning to find that my hall carpet and kitchen was soaked in water and on further investigation found that the main water pipe to the property under the stairs was leaking. Phoned Churchill Emergency only to be told that you have never paid for emergency cover and so no matter how long you have been a member, or made no claim, they would not send someone out to help. Was told told to call an emergency plumber and then someone would come out in a couple of days to assess the damage but they would not reimburse plumbers costs and that I would have to pay £350 excess for any work which they would have to carry out. As you can imagine this did not go down well. All conversations from their end surrounded about £350 excess charge and that it would not worth claiming. Nobody i spoke to gave a toss about the problems I was having and what the situation was doing to me, they only worried about £350 excess and the aggro it was going to cause them. I would never, never, never recommend this company as usual profit before service. I shall be making a formal complain to their directly as the treatment I received whilst trying to keep my sanity was a disgrace”

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Posted 6 years ago

“first year no problem hope its the same in May for renewal”

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(Car Insurance) - Posted 6 years ago

“working for other side it seems, operating cosy knock for knock with faulty drivers insurers, abbregating responsibility to COMPREHENSIVe policy holder. glad not in a war.”

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Posted 6 years ago

“Staff new what they were talking about”

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Posted 7 years ago

“Have car now for 3 months.full com.no curtsey car supplied.have not been informed what is happening.Christmas totally destroyed car sent to salvage yard.moved to management repairs.could not.do removed to vteck.Wembley.there it remains.no news.no joy”

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Posted 7 years ago

“I have just spoken to Lee who deals with car insurance and what a pleasure to speak to a very helpful young man. Nothing was too much trouble and I will be recommending Churchill to all my friends. Well done for your staff training and employing the right type of staff.Well done Lee for for being so helpful. Anita Thorn”

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Posted 7 years ago

“I have been a customer for many years. I have multiple vechiles with you that I intend to move upon reneweal. Policy number 63117093. I changed my car in November and apparently you take of the automatic renewal when this is processed. My car insurance shouyld have renewed 20th December. I return from holiday today to find my insurance has not renewed so I was not insured. When speaking to you could not give a toss member of staff I was joyfully told Im a new customer now and the quote has doubled. What appalling service and attitude.”

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Posted 7 years ago

“great customer service the telephone staff were amazing helped me save hundreds of pounds, very friendly as well and highly recommended.”

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Posted 7 years ago

“Very fast responce”

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Posted 7 years ago

“Overall good service. One claim was mostly well-handled but something of a hard sell in an attempt to avoid customer's choice of body repairer.”

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