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Churchill Reviews

3.7 Rating 1,343 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

3.7

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 4 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Insuring with Churchill was made very easy to do, no waiting for ages on the phone as they call you back and the staff are so good and friendly. I was able to add another person to my policy and no extra costs, very competitive as well.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Churchill does what it says on the it’s policy”

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(Car Insurance) - Posted 4 years ago

“this is my first time taking insurance out with Churchill and the staff were very helpful with my enquiry and did their very best to get me a good deal”

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(Car Insurance) - Posted 4 years ago

“Excess high But can renegotiate later”

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(Car Insurance) - Posted 4 years ago

“Excellent competitive rates and easy to communicate with, very satisfied thus far! My insurance is up for renewal shortly and I am expecting them to be equally competitive.”

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(Car Insurance) - Posted 4 years ago

“Very satisfied with Churchill.”

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(Car Insurance) - Posted 4 years ago

“Just very good”

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(Car Insurance) - Posted 4 years ago

“Bought a new car and went online to change details on my existing churchill policy, there was an extra insurance charge for the new car which I was happy to pay then I got hit with an extra £26. 88 admin fee, thought with me doing it online would save any admin costs. Informed customer service by email of this charge as being unfair and recieved a call to say its in "the small print", I will be taking this matter further with the ombudsman, never in all my years have I been charged to change car details online. Churchill this will be the last £26.88 you will ever get from me, and I will inform friends and family to stay clear!!”

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Posted 4 years ago

“If you've got more than 1 policy with Churchill you automatically get a discount and if you please ask them about it and you're better to phone them as it doesn't always give you your discount when doing it online and when you renew your policy always and if you can find it cheaper they do try and give it to you cheaper”

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(Car Insurance) - Posted 4 years ago

“Churchill aways have customers best interests at heart and will give you best price available”

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(Car Insurance) - Posted 4 years ago

“Came back with a much higher quote than last year so i had to go else where. Shame they dont look after the excisting customers.”

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(Home Insurance) - Posted 4 years ago

“I needed to add another named driver to my policy so that my car could be collected from an air port car park. All very easy and no extra charge!! Fantascic.”

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(Car Insurance) - Posted 4 years ago

“The policies seem adequate and Churchill staff seem to be approachable and reasonable. Of course you might expect that as a new customer. The proof of the pudding is in the eating and that means that when it comes to renewal time they don't try it on by all back door methods to put the price up hoping that it slips through unnoticed in what I believe is called 'Inertia selling' where a good number of people forget to check on comparison sites or are too lazy to do so or are distracted in some way. I always check but get a bit fed up of having to do so and then have to barter down the company that I'm with the same old story. If they don't respond in matching the best deals on the market don't worry go to someone else. The majority of house hold names seem to have similar approaches and customer service. I changed to Churchill last year from Hastings who pushed their luck a little too much. So Churchill behave properly or I'm afraid you will go the same way.”

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(Car Insurance) - Posted 4 years ago

“I have used Churchill for my car an home insurances for 4 years and the they have always been really helpful and polite when I've phoned. They have always tried to give me the best price for product. Thank you Churchill”

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Posted 4 years ago

“Seemed to be just what i needed. No complaints.”

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(Car Insurance) - Posted 4 years ago

“Quick and good price”

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(Car Insurance) - Posted 4 years ago

“Customer service was really bad using their chat feature. I was given the wrong information and they did not seem to understand what I was asking and it felt very rushed and automated. I was told I would have a refund via the person I spoke to on the chat and then I called as it had not been received and was then told no your not entitled to a refund... Also massive hike in price when looking to change address (I was paying monthly). Would not recommend.”

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Posted 4 years ago

“good info other offers keep poping up good all round info good news letter”

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(Car Insurance) - Posted 4 years ago

“had a claim late August ,not settled as of now FEB 22ND.”

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(Car Insurance) - Posted 4 years ago

“I have had a claim and it is scheduled to be repaired, no complaint so far”

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(Car Insurance) - Posted 4 years ago

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Churchill is rated 3.7 based on 1,343 reviews