Churchill Reviews

Name: Churchill
Rating: 3.68

3.7 Rating 1,337 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an accident someone hit our car and drove off, gave Churchill all the insurance details of the driver after 5 weeks have not heard anything but had to pay our excess”

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Posted 2 years ago

“Know what they’re doing”

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Posted 2 years ago

“Helpful staff. Got me a better price then I first thought. Great overall service”

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Posted 2 years ago

“Avoid like the plague: 1. Claim process is as clear as mud to the point they are deliberately deceiving you. 2. When an accident happens they will hire substandard pick up services and garages. Takes ages to get picked up and repair the car if they bother at all. 3. Getting a courtesy car is like getting blood out a stone. 4. They will drag out returning your no claims discount, all the while claiming they have a crack team of solicitors on when it reality they are doing nothing. Don't expect to see your money for over 6 months.”

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Posted 2 years ago

“Very good coverage for home insurance.”

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Posted 2 years ago

“"Very satisfying "”

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(Home Insurance) - Posted 2 years ago

“Had car insurance with them for many many years, this years renewal quote was for a 78% increase, never had a claim on this or any other insurances with them. Car is a basic family hatchback. Called them for explaination (took 24 minutes on hold). Basically told to like it or lump it. Car Insurance is now being renewed with another company Customer service is now terrible, used to be good What a way to treat loyal long term customers”

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Posted 2 years ago

“"Difficult to say as I have not really had to many dealing with them as such as i have not claimed but they seem ok "”

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(Home Insurance) - Posted 2 years ago

“I have a very bad experience with them, they refused to pay for my car after my car was stolen. They never paid me for my car. Such a bad customer service they have it was not even my mistake. It was customer service advisor who forgot to tell me to buy a tracker and fit into the car. The endorsement was never disclose to me they said it was in terms and conditions. No one reads those small 100+ terms and conditions. I thought churchill was a good company but it is not.”

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Posted 2 years ago

“This was one of the few companies I actually had need to speak to. I found them comfortable to speak to & very helpful.”

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Posted 2 years ago

“Long Wait Times and Unacceptable Extra Fees Tried to cancel my policy online but it wasn't allowed. Had to call them to cancel. Waited 38 minutes on hold. Got through and cancelled my policy for a £53.76 admin fee. The total call length with the representative was 2 minutes and 16 seconds. A huge waste of time and money for a simple task. Wouldn't recommend or choose again.”

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Posted 2 years ago

“Very good price for cat insurance, easy to purchase through app👍🏻Thanks”

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Posted 2 years ago

“Customer service stinks. It's not a case of being 'very busy', it's the case of having reduced numbers of staff answering phones. How can waiting 45 mins plus be classed as good customer service? My renewal is due in August then I will be off to another company.”

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Posted 2 years ago

“"Good service"”

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(Car Insurance) - Posted 2 years ago

“Great insurance provider offering excellent service. Got a very good renewal quote.”

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Posted 2 years ago

“I purchased a policy in March for my car, I asked if I could keep the Telematics on the car (my son had been learning to drive and was advised we needed one then), they said NO. I received a letter to say remove the Telematics from the car and we will be in touch to arrange delivery back. I removed the unit. 2 weeks ago I received a letter to say that my insurance had been cancelled 8 days ago due to not activating the Telematics on the car. I rang up to resolve and had to pay for another policy as it was a Sunday and they could do nothing to help. I made an official complaint and all they offered was £25. what a joke, the amount of stress and phone calls this has caused plus additional costs is unreal. My wife has her policy with Churchill. No major apology or compensation. I will be rethinking who I insure with next year as there customer service for retention is rubbish.”

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Posted 2 years ago

“far too expensive for basic cover lack customer service etc.”

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Posted 2 years ago

“Thanks very much very helpful and cooperative insurance company”

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Posted 2 years ago

“Phoned them to cancel my home insurance as I found a better deal . Was put on hold but didn't have to wait long . When I said I was going to I didn't want to renew my policy they only asked why , I told them they were very professional about it and didn't pressure me to stay with them.”

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Posted 2 years ago

“House insurance Storm on the 18/02/22 blew 2 tiles from my roof a church 5miles from where I live had a spire blow off on the same day. But Churchill claims my damage was done by lack of maintenance. It cost me £950 to have it replaced,they told me on the day i rang them that they had 7000 claims and was passing all claims over to a firm called BVS . 3weeks later he arrived at 7.30 am stayed 5 minutes took a few photos and said that they would not pay for damage . I am very unhappy after 12 years and no other claims I have moved to a different company and saved £140 as well”

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Posted 2 years ago

Churchill is rated 3.7 based on 1,337 reviews