Churchill Reviews

Name: Churchill
Rating: 3.69

3.7 Rating 1,330 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

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“"Very satisfying "”

Helpful Report

(Home Insurance) - Posted 2 years ago

“Had car insurance with them for many many years, this years renewal quote was for a 78% increase, never had a claim on this or any other insurances with them. Car is a basic family hatchback. Called them for explaination (took 24 minutes on hold). Basically told to like it or lump it. Car Insurance is now being renewed with another company Customer service is now terrible, used to be good What a way to treat loyal long term customers”

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Posted 2 years ago

“"Difficult to say as I have not really had to many dealing with them as such as i have not claimed but they seem ok "”

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(Home Insurance) - Posted 2 years ago

“I have a very bad experience with them, they refused to pay for my car after my car was stolen. They never paid me for my car. Such a bad customer service they have it was not even my mistake. It was customer service advisor who forgot to tell me to buy a tracker and fit into the car. The endorsement was never disclose to me they said it was in terms and conditions. No one reads those small 100+ terms and conditions. I thought churchill was a good company but it is not.”

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Posted 2 years ago

“This was one of the few companies I actually had need to speak to. I found them comfortable to speak to & very helpful.”

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Posted 2 years ago

“Long Wait Times and Unacceptable Extra Fees Tried to cancel my policy online but it wasn't allowed. Had to call them to cancel. Waited 38 minutes on hold. Got through and cancelled my policy for a £53.76 admin fee. The total call length with the representative was 2 minutes and 16 seconds. A huge waste of time and money for a simple task. Wouldn't recommend or choose again.”

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Posted 2 years ago

“Very good price for cat insurance, easy to purchase through app👍🏻Thanks”

Helpful Report

Posted 2 years ago

“Customer service stinks. It's not a case of being 'very busy', it's the case of having reduced numbers of staff answering phones. How can waiting 45 mins plus be classed as good customer service? My renewal is due in August then I will be off to another company.”

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Posted 2 years ago

“"Good service"”

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(Car Insurance) - Posted 2 years ago

“Great insurance provider offering excellent service. Got a very good renewal quote.”

Helpful Report

Posted 2 years ago

“I purchased a policy in March for my car, I asked if I could keep the Telematics on the car (my son had been learning to drive and was advised we needed one then), they said NO. I received a letter to say remove the Telematics from the car and we will be in touch to arrange delivery back. I removed the unit. 2 weeks ago I received a letter to say that my insurance had been cancelled 8 days ago due to not activating the Telematics on the car. I rang up to resolve and had to pay for another policy as it was a Sunday and they could do nothing to help. I made an official complaint and all they offered was £25. what a joke, the amount of stress and phone calls this has caused plus additional costs is unreal. My wife has her policy with Churchill. No major apology or compensation. I will be rethinking who I insure with next year as there customer service for retention is rubbish.”

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Posted 2 years ago

“far too expensive for basic cover lack customer service etc.”

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Posted 2 years ago

“Thanks very much very helpful and cooperative insurance company”

Helpful Report

Posted 2 years ago

“Phoned them to cancel my home insurance as I found a better deal . Was put on hold but didn't have to wait long . When I said I was going to I didn't want to renew my policy they only asked why , I told them they were very professional about it and didn't pressure me to stay with them.”

Helpful Report

Posted 2 years ago

“House insurance Storm on the 18/02/22 blew 2 tiles from my roof a church 5miles from where I live had a spire blow off on the same day. But Churchill claims my damage was done by lack of maintenance. It cost me £950 to have it replaced,they told me on the day i rang them that they had 7000 claims and was passing all claims over to a firm called BVS . 3weeks later he arrived at 7.30 am stayed 5 minutes took a few photos and said that they would not pay for damage . I am very unhappy after 12 years and no other claims I have moved to a different company and saved £140 as well”

Helpful Report

Posted 2 years ago

“I would like to submit a formal complaint as the service, or should I say lack of is some of the worst customer service I have ever encountered. It is nothing short of woeful. This is not just once but during a previous conversation at an earlier date and repeatedly today. I have been online to try to access my policy documents. A problem that I was told would be resolved a few weeks ago but no. I was also told that I would be emailed my policy document but again this did not happen. Today I have spent hours trying to communication with your 'virtual assistance' which quite frankly was an absolute joke. Then I spoke to one of your staff who said she would email out my docs after telling me that the reason I cannot access them is because you have the wrong email address. Again wrong because I have to login with the correct email address. Needless to say she sent me an out of date policy that expired last year. I then had contact via whatsapp but where I did not respond immediately I ended up with the bot trying to ascertain my experience and would not let me communicate with the person that had messaged. Finally again I rang and was told by your operator, that they could not access my documents as they only have access to your old system and she would transfer me to someone who is on the new system. I spent half hour on hold before I finally gave up. This service falls way below par and once I have sourced another quote I will be cancelling my insurance with you because lets face it, if I am unable to provide a potential employer with a copy of my documents it now affects my ability to look for a new job. I will be copying this review and post it on Churchill reviews because I find the customer service to be wholly inadequate.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Had a travel insurance through Churchill, bad luck i fell ill whilst on holiday so when i came back i put in a claim, Every-time i am trying to phn them i am in a queue for ages then when someone does answer i am cut of, I have spent last few months giving them information again and again that I already did in the first place. The customer service reps are lovely but that is not what customers want we want results. I will not be using this company again for travel insurance”

Helpful Report

Posted 2 years ago

“Absolutely useless system. They lost my insurance policy after changing computer systems and no one I spoke to on the phone could find it. They promised to email me the documents but never did. I need to renew my cover but without the documents I can't do it. Utterly stupid”

Helpful Report

Posted 2 years ago

“Where do I start! Sadly I picked up a speeding fine just after renewing my policy last year - come this year a) no way of entering this on the website b) no way of contacting the company as you hold on and it says there is a fault on the line (for the last month??????) and c) when at 8:30pm I finally got through I got cut off (after the chap said he couldn’t enter the fine either!) Really not sure how I’m supposed to sort this out and how I would ever be able to enter a claim, so will have no choice but to go with another company through gocompare”

Helpful Report

Posted 2 years ago

Churchill is rated 3.7 based on 1,330 reviews